Operational Plan of BBQ Fun - Assignment

Added on - 28 May 2020

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Running head: OPERATIONAL PLANOperational PlanName of the Student:Name of the University:Author’s Note:
OPERATIONAL PLAN1Table of ContentsAssignment Task 1..........................................................................................................................3Legislative and Regulatory Context............................................................................................3Policies and Procedures related to Operational Plan...................................................................3Role of Operational Plan.............................................................................................................3Development of Operational Plan...............................................................................................4Resource Requirements...............................................................................................................4Human Resources discussions.....................................................................................................4Human Resource Requirements..................................................................................................5Action Plan for E-commerce Development.................................................................................5Performance Indicators of the Business......................................................................................7Balanced Scorecard of e-commerce Strategy..............................................................................7Contingency Plan.........................................................................................................................7Proposal to the Operational Manager..........................................................................................9Assignment Task 2........................................................................................................................11Intellectual Property...................................................................................................................13Human Resource Planning........................................................................................................14Assignment 3.................................................................................................................................19Planning for Monitoring Performance.......................................................................................19Budgetary and Financial Performance.......................................................................................21
OPERATIONAL PLAN2Productive Performance.................................................................................................................22Employee performance in line with performance management policy.....................................23Dates for Monitoring Activities.................................................................................................24Resources available Monitoring................................................................................................24Progress Reporting.....................................................................................................................24Online Staff’s Performance Management.................................................................................25Employee’s Underperformance Plan.........................................................................................25Coaching of Underperformed Employees.................................................................................27Operational Plan Analysis.........................................................................................................29Reference.......................................................................................................................................35
OPERATIONAL PLAN3Assignment Task 1Legislative and Regulatory ContextThe assignment deals with the with the business of BBQ Fun which is engage business ofmanufacturing products. The business offers its products to the customer through stores.However, the business is currently planning to develop an e-commerce system which canfacilitate the management to increase the sales of the product. The company should consider thelegal and regulatory framework of cyber security before proceeding towards development of e-commerce website(Hillary, 2017). The privacy of customer’s data and protecting their interest isa vital part of the legislative and regulatory context related to the company.Policies and Procedures related to Operational PlanThe policies and procedures of BBQ Fun aims at implementing such process with the e-commerce facility that it helps the overall business and provides simplicity. The policies whichcan be implemented along with operational plan of the business might relate to better deliveryservices to the customers, online feedback services to the customers, refund policies in case ofany mistakes on the part of the company.Role of Operational PlanThe role of operational plan is very much significant in any business as it is guide as towhat the business goals are and how the management is taking decisions which can take themanagement closers to the goals of the company(Chadwick, 2013). In case of BBQ Fun, theimplementation of the e-commerce facility will require that the operational plan is effective andcan support all the activities and processes of the e-commerce facilities. In addition to this theoperational plan makes it clear what the management has to do and also helps in supervision ofthe activities of the business. The operational plan of the business will also be containing plans
OPERATIONAL PLAN4as to when the e-commerce facilities can be introduced and developed and how can the otheractivities of the business assist the implementation of the e-commerce plan of the management(Olhager, 2013).Development of Operational PlanThe management should develop a new operational plan as the management is changingthe sales structure of the business and therefore the old operational plan may not be that mucheffective in nature(Manzini, Accorsi & Bortolini, 2014). The e-commerce strategy is a newdevelopment for the business therefore the management of the company will be requiring all theassistance it can get to set up the e-commerce facility and moreover, other activities of thebusiness will have to be planned in such a way that it helps the e-commerce sales system.Resource RequirementsThe implementation of the e-commerce facility will be requiring both physical andhuman resources. The human resources requirements of the business consist of employees whowill be responsible for the implementation and handling on a regular basis of the e-commercesystem. Moreover, the other personnel who will be involved in the development of e-commercesystem are CEO, CFO, operational general manager, sales manager. The physical resourcerequirements of the company will be comprising of system of computer, delivery trucks,forklifts, software installation(Maglio & Spohrer, 2013). The resources are to be utilized for theimplementation of the e-commerce facility and also to ensure that the all such factors assist in theonline sales activity of the business and increase the overall sales of the business(Bharadwaj etal., 2013).
OPERATIONAL PLAN5Human Resources discussionsThe discussions which are to be made with the sales manager is regarding the humanresources requirements in the business. The employees which will be required in the e-commerceteam of the company will need to have the necessary skills and ability to handle onlineoperations. The role of the sales manager will be important as he will be guiding the employeesand also recruiting potential employees in the interview rounds(Van Der Aalst, La Rosa &Santoro, 2016).Human Resource RequirementsThe human resource requirements of the business relate to the requirements of assets likedelivery trucks, forklifts, system software. These are necessary in order to ensure that theoperations of the business relating to e-commerce is running smoothly(Stone & Stone, 2013).The sales order which are received by the businesses needs to be transported to the customersand the management uses delivery trucks for such purposes. The operational manager need toensure that such requirements of the company are fulfilled.Action Plan for E-commerce DevelopmentMilestone: Action and/or objective(to achieve strategic aims of physical orhuman resourcing)DatePersonresponsibleBudget orresources(where applicable)Approval of E-commerce project10thJanuary2018ManagerresponsiblefortheprojectDocuments,presentation,Charts and plansalongwithPowerPointPresentations.Development of Plan20thFebruaryDepartmentalorganisersPlanning Chartsandbasicrequirement detailsas were approved.Incorporation of E-commerce Functionalityin the website of the company15thAprilOnline salesandDesigning of theWebsite tools and
OPERATIONAL PLAN6operationsmanager andtechnicalstaff.systems developerskit.Promotion of E-commerce Facilitiesavailable5thMayMarketingand SalesteamMarketingManager and useof different kindsof promotionaltools.Launching of Website with E-commerceFacilities28thAugustTechnicalandInformationTechnologyTeamWebsites IP, loginID,GeneralSettings,Configurations.Project is Completed and SuccessfullyImplemented1stOctoberSeniorManagersand Toplevel ofManagementVariousDocuments andProject Reviews.Performance Indicators of the BusinessThe key performance indicators which are related with the implementation of the e-commerce strategy is that the overall sales of the company will be increasing, there will a costbenefits which will be associated with the project and the overall operational efficiency of thecompany will drastically improve(Yin et al., 2016).Balanced Scorecard of e-commerce StrategyKRA (keyresult area)TargetKPI (keyperformanceindicator)ResultFinancialIncrease in profitability from thee-commerce strategy of theorganizationCost-BenefitIncrease in profit
OPERATIONAL PLAN7SalesIncrement in the annual sales ofthe businessSales TurnoverHigh sales revenueHumanResourceTraining of the staff for gettingskilled workersCompetent StaffSystem is operatedsuccessfullyContingency PlanContingency PlanCompany name: BBQ funName of person developing the plan:Who was consulted as part of this plan?NamePositionRisk identified:Unsystematic Operations due to employee underperformanceStrategies/activities to minimise the riskBy whenBy whomThe risk can be minimized by initiating propertraining and development of skills and ability tohandle e-commerce websiteAfterplanningStageManager.
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