Operational Plan for E-commerce Implementation - BSBMGT517

Assessment Task 1 BSBMGT517 Manage operational plan
Submission details
Candidate’s
name
Phone
no.
Assessor’s
name Md Rajjaqul Haider Phone
no. 0422118511
Assessment site elearning.aischool.edu.au
Assessment
date/s Time/s
Assessment Task 1: Scenario – Role Play
Scenario of BBQfun
Explain each of the following a to g:
a. the role of an operational
plan in achieving the
successful implementation
of the e-commerce strategy
Operational plan helps h management to
understand the potential opportunities in the
industry along with the organizations current
position, strengths and weaknesses. All this
factor, in turn, helps the management to
develop effective strategy.
b. Australian Privacy Principles APP highlights how most Australian as well as
Norfolk Island Government agencies, all
confidential sector and not-for-profit
companies with an annual turnover of more
than $3 million, all private health service
providers and some small businesses
(collectively called ‘APP entities’) must
handle, use and manage personal
information.
c. Australian Consumer Law The Australian Consumer Law (ACL) includes:
 a national unjust contract conditions
law covering typical form consumer
and small business contracts;
 a national law guaranteeing customer
rights when purchasing goods as well
as services;
 a national product safety law and
enforcement system;
 a national law for unsolicited
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Assessment Task 1 BSBMGT517 Manage operational plan
customers agreements covering door-
to-door sales and telephone sales;
 simple national rules for lay-by
agreements; and
 Penalties, enforcement powers and
consumer redress options.
d. Health and Safety
Legislation
The mention regulation pays attention on the
general as well as healthcare related duties
employers have towards the employees.
e. Anti-discrimination
legislation
This regulation takes care of the fact that
none of the employees working in the
Australian organizations are being
discriminated on the basis of age, disability,
sex, race, gender or sexual orientation.
f. Fair work legislation The mentioned legislation governs the
employee-employer relationship in Australia.
g. Intellectual property rights
and responsibilities in
recruitment and acquisition
of resources
Intellectual property right includes Copyright
Act 1968, Circuits Layout Act 1989, Designs
Act 1906 and patent act 1990.
Research resource requirements
for implementation of e-
commerce.
 Poor online sale along with
medium risk
 High risk for consumer service
quality issue
 Risk of misunderstanding between
the employees
 low risk of loss of IP associated
with the confidential information
contained within the e-commerce
strategy
 risk of not complying with WHS
legislation
Role Play: Arrange with your assessor to Participate in role-plays with relevant
personnel to determine resourcing needs. You will role-play with the
a. Sales and Marketing
Manager – prepare to
discuss human resourcing
requirements
Me: I have been given brief of the issue while
establishing e-commerce faced by your
company. I think one of the chief issue faced
by the company is the lack of employees in
the e-commerce department. I think
recruiting 8-10 employees for online sales
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Assessment Task 1 BSBMGT517 Manage operational plan
and consumer service will be highly
beneficial for the company.
Sales and marketing Manger: Well the
company currently lacks that much fund.
However the stores are overstuffed.
Me: Then we can source 4 of the required
consumer service officers fro the existing
staff. Can’t we?
Sales and marketing manger: That will be
great.
b. Technology consultant –
prepare to discuss physical
resourcing requirements
related to development of
e-commerce website.
Me: Hello.
Technology consultant: Nice to meet you.
Me: so what is the current issue?
Technology consultant: Well our company
lacks physical resources that needs to
develop an e—commerce website.
Me: Is lack of funding the chief issue behind
this?
Technology consultant: Not really, the
management is ready to invest a justified
amount for e-commerce development.
Me: well the. Firstly, we need to invest on
logistics resources. Six delivery trucks will be
sufficient for efficient distribution.
Questionaries Session
Develop an action plan for the implementation of the e-Commerce strategy:
a. physical resourcing (all
major steps for resourcing,
including procurement of
different types of resources,
but not to the detail of
including all procurement
steps for each resource
type)
b. human resourcing (all major
steps, e.g. recruiting,
training, communication)
c. timelines and milestones for
implementing the e-
commerce strategy
d. consultation and
communication (ensure all
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