Operational Plan for Tour Business Catering to MAMILs

BSBMGT517 - Manage operational plan
Assessment Workbook
Student RAVI KUMAR
Signature
Assessor judgement based on knowledge and performance evidence:
 C - Competent
 NYC – Not Yet Competent
Reasonable Adjustment  No
 Yes - Description of adjustment
Assessor
Signature Date

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must be completed using a black or blue pen and all relevant sections are to be completed.
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assessment involves written responses, you can write your answers in the spaces under the question.
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Q # Questions
Satisfactory
√ = Yes
X = No
16.02.2018 1

1. What are operational plans used to identify?
Operational plans are used to identify the following things.
 The goals of the team, section or department
 How the goals will be achieved
 What resources are required to meet the goals
2. What are 5 key performance indicators that relate to your industry?
• Productivity
• Use of resources
• Profitability
• Performance and development of managers
• Performance and attitude of employees
3. When preparing a contingency plan what guidelines should you
remember
o Your main goal is to maintain business operations.
o Define time periods
o Identify the trigger
o Keep the plan simple
o Consider related resource restrictions
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o Identify everyone's needs
o Define 'success'
o Include contingency plans in standard operating
procedures
Manage your risks
Identify operational inefficiencies
4. What may have a detrimental impact on time if not handled
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correctly?
 The use of materials in the business.
 The aspect of quality control and quality assurance in the
business.
 Failure to inspect the machines in the organization.
 Lack of appropriate strategies to handle complaints from
customers.
 Lack of legal frameworks that guides the organization in its
operation.
5. Who might you consult to obtain approval for an operational plan?
 Consulting form the stakeholders.
 Consulting from departmental heads
 Consulting from business leaders
 Consulting from seminars and meetings.
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6. What aspects could be involved in recruiting new staff?
 Identifying the required need for hiring
 Planning why recruitment is needed and how it should be
done
 Searching the relevant skills from available staff.
 Coming up with strategies that identifies the viable
candidates in the position needed.
 Recruiting the qualified personnel
 Carrying out the screening procedure so as to get the
appropriate candidate.
 Interviewing and offering employment to the staff who has
passed the appropriate criteria.
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7. What is triple bottom line reporting?
 Refers to the accounting technique that targets to incorporate
different dimensions of performance such as Social,
environment and financial aspect. It differs from the
traditional methods of reporting the accounting aspects which
included the only environmental and social measures. It is
commonly known as the 3ps that is people, planet and
profits.
8. What is involved in monitoring and reviewing operational
performance?
 Frequent review of the operations. This helps to determine if
all activities outline in the entire operational plan is keenly
undertaken.
 Carrying out periodic reviews of the outcomes as indicated in
the operation plan. This focuses on checking whether the
activities undertaken are giving profits on the performance.
 Emphasizing on the infrequent review on the entire operation
plan. This follows after the review of the entire management
system thus checking whether it’s relevant to the
circumstances available.
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Satisfactory (please circle) Yes No
Feedback to the Student:
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