This report discusses the concepts of operational and project management in general and then in respect of the retail industry, specifically supermarkets. It covers the components of input-transformation-output model, implications of volume, variety, variation, and visibility, and the five performance objectives for the operations. The report also identifies the real challenges faced by the company and the steps taken by operational and project management. The report provides a comprehensive framework for understanding the complex problems faced by the management and the solutions for it.