Supply Chain Management and its Applicability to Service Operations

Operations 1
Operations and Quality Managment
Name
Institution
Author’s Note

Operations 2
An explanation of essential concepts of supply chain management and explanation of the extent
in which supply chain management is applicable to a service operation like CII
Issues pertaining supply chain management can always be perfectly described as the
management of the entire flow of various types of goods and services which in most cases
normally include different types of processes that are capable of adequately transforming quite a
number of raw materials into a particular type of finished product (Barney 2012). Moreover,
there are quite a number of essential concepts that are known to be surrounding the boundaries of
supply chain management where in most cases all these concepts have always been able to help
various organizations and personalities to solve quite a number of issues within the boundaries of
supply chain. At the same time, supply chain management is known to be fully involving quite a
number of key activities together with processes that must always be completed in an efficient
way that is always more timely. The following are among the key concepts of supply chain
management that are of much importance within a given organization;
 The seven rights of fulfillment- This is always the ability to much concentration towards
meeting all the necessary customer requirements. A perfect order delivery within the
organization is likely to be attained when all the required seven rights fulfillment are
perfectly attained without any controversies and in order to make sure that this is
perfectly attained, the entire organization has to have a perfect group of products that
should always be available for order, correct processing of different orders, shipments of
various types of orders through various means that are requested by the customers,
providing the customers with an advanced shipping notification together with the
tracking number for their respective goods together with delivering the correct order
within a given time frame without any damages being encountered (Bechtel and Jayaram

Operations 3
2016). Through this, the ultimate goals of the organization will be geared towards making
all the customers happy by carrying out the right job thus giving them one of the best
reason’s to be able to use the seller’s service even in the coming future.
 SCM flows- This is also another essential concept within the boundaries of supply chain
management that has been able to describe different scenarios within an organization. If
the main goal that is attached to supply chain management is to provide a high
availability of various products through an adequate implementation of an efficient and
timely fulfillment of various aspects of customer demand, then how can the entire goals
be attained? Obviously, there is the need to implement an effective flow of various
products right from their point of origin up to their point of consumption. Moreover,
creating a two way flow of information together with various types of data between the
supply chain participants leads towards the emergence of visibility of demand together
with a faster detection of quite a number of problems that are likely to emerge within the
organization (Jones and Riley 2016). Both of them are adequately required by the supply
chain managers in order to come up with good decisions that are associated with what to
buy make or even move at various particular points.
 SCM processes- Nearly all the supply chain activities that are taking place within the
organization are not always the responsibilities of specific individuals within the
organization. Different types of personalities need to be actively involved in different
types of processes in order to ensure that the entire situation is capable of working
perfectly according to what is expected (Cooper and Ellram 2016). In order to win the
supply management chain ‘game’ always requires different types of supply chain