Operations and Information Management- Assignment
16 Pages4705 Words352 Views
Added on 2021-04-21
Operations and Information Management- Assignment
Added on 2021-04-21
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Running head: OPERATIONS AND INFORMATION MANAGEMENTOperations and Information Management – Assignment OneName of the Student:Name of the University:
1OPERATIONS AND INFORMATION MANAGEMENTExecutive SummaryOperations management is concerned with development of effective process which is applied toissues related to production process of the company to improve its productivity. The selectedorganization for this paper is Danem Group. Designing of new products/services and initiating itinto the market is big challenge faced by the organization based on size and complexity ofproducts. Each of the business develops and designs new products as a growth strategy. DanemGroup gains a competitive advantage by designing of their steel fabrication services that bringsnew ideas to the market, satisfies the customer’s requirements into better way to manufactureand change their existing offshore services. The report provides a critical discussion on the keyfactors which influence selection of service along with manufacturing process designing. Leanmanufacturing is described to eliminate the wastes. Process design determines the workflow,requirements and implements needs for specific process. The study is based on meeting with thecustomer’s expectations. There is implementation of lean manufacturing principles byminimizing the cost and improving the customer service levels. The used principles in this paperare identification of customers and specification of customer’s value, identify and map the valuestream, create flow by elimination of waste, response to customer pull and pursue perfection.
2OPERATIONS AND INFORMATION MANAGEMENTTable of Contents1.0 Introduction................................................................................................................................31.1 Background of the selected organization...............................................................................32.0 Discussion on the main factors influence the manufacturing or service process design...........43.0 Implementation of Lean Principles assists the Operations Manager in optimising efficiencieswhile minimising cost and improving customer service levels.......................................................74.0 Conclusion...............................................................................................................................10References......................................................................................................................................11
3OPERATIONS AND INFORMATION MANAGEMENT1.0 IntroductionProcess design is termed as alignment of the processes for satisfying the requirements ofcustomers while at same time meet with set of objectives. Designing of new products andservices in the market is considered as biggest challenge which is faced by the organizationbased on their size and complexity of products. The main focus of the organization is to meetwith customer’s expectations. The selected organization for this report is Danem Group, which isoperated in Qatar (Danem Group 2015). The services selected for this paper is steel fabricationservices. Each of the business organization has to design product and develop services as theirgrowth strategy. The selected organization can gain of competitive edge throughout their design.The manufacturing or service process design is based on various variables and represents anumber of tradeoffs (Slack, Chambers and Johnson 2007). There are two types of designapproaches used in process design such as serial and parallel. Serial approach is involved ofalignment of activities in defined sequence while parallel approach is involved with execution oftwo and more processes into simultaneous manner. The report is aimed to provide a critical discussion on the key factors which influenceselection of service along with manufacturing process designing. It also discusses the principlesof lean manufacturing aids operation manager to introduce the changes to operational processesand systems. 1.1 Background of the selected organizationDanem Group is established in the year 1998 which is a rapidly developed leadingcompany providing professional services into “Engineering, Construction and ProjectManagement Enterprise” with operated in Middle East region. The organization is involved intoexpansion of oil as well as gas sector (Danem Group 2015). The main service of thisorganization is steel fabrication. Danem Group has to design new services for some of thereasons such as:To satisfy unfulfilled requirements of their clientsTo raise the existing product line of the company and declining salesTo enter into new business throughout unrelated diversification
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