Operations and Management Assignment

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Added on 2020-06-06

Operations and Management Assignment

Added on 2020-06-06

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MANAGEMENT ANDOPERATIONS

Table of ContentsINTRODUCTION...........................................................................................................................1TASK1.............................................................................................................................................2P1 Explain different roles and characteristics of a leader and a manages with in anorganisation.................................................................................................................................2P2 How role of a leader and the function of a manager apply in different situational contexts......................................................................................................................................................4P3 Explain several theories and models of approach, including Systems leadership,contingency and situational leadership.......................................................................................5TASK2.............................................................................................................................................7P4 Key approaches to operations management and role of leaders and managers play in theseapproaches ..................................................................................................................................7P5 Importance and value of operations management to achieve business objectives................8P6 Factors within the business environment that impact upon operational management anddecision-making .........................................................................................................................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................111

INTRODUCTIONOperations management is process to creating high level of efficiency with in a workplace. Its refers to administration of businesses activities and practices. Its convert material andlabour into finished goods and services in a very effective manner to maximize an organisationprofits. Operation's management team attempt to manage or balance cost and revenue of the firmin order to gain high market share. They involve in utilization of resources form materials, staff,technology and equipment. In this report Mark & Spencer company has used. Mark & Spencer isa big retail firm thus operating their business activities in UK as well as in other countries. Theirheadquarter located in City of Westminster, London, UK. They have 979 store in UK and 1100+in all over the world (Antonakis and House, 2013).In this report identify difference betweenleaders and managers and their role and responsibilities toward an organisation. Leaders andmanager function are change when change in given situation. TASK1P1 Explain different roles and characteristics of a leader and a manages with in an organisationLeaders: Leadership is a art of motivating team members to act toward achieving a particulargoals and objectives. They able to inspire others in a positive way. Leaders are encouragingemployee's or a group people toward work. Other persons follow them to competing task in avery effective way. Managers: Managers are directing, controlling and managing plan and strategies of companywith in company. A manager is a person who responsible for operating whole business activitiesin a effective manner or with in given time period. They supervising or causative employee's anddirecting the progress of company operation's and growth. Particular LeadersManagersDefinitionsLeadership mean ability tomotivate and influence otherperson behaviour forcontributing toward success offirm. managerss able to directingand controlling employee'swork process of gainproductive outcomes and resultin a certain time period. Orientation Leaders are people oriented intheir nature and role orManagers are task oriented innature, they focus on2

responsibilities. completing task in a veryeffective manner. Focus They focus on learning ofemployee's other thencompletion of task. They manage works with in anorganisation for achieve highquality of product andservices. Personality style They comfortable to take risks.All leaders have high level ofimagination about futureactivities. Rational, problem solvingbehaviour, focus on goals, leantoward persistence, analyticalability, structure personnel etc.Outcome Leaders are completing hardtask or taking high risk, that isachievement for them (Bahn,2013).Managers has result orientedin nature. They want resultsform their employee's otherthen work process or anyanother things. Approach to risk Leaders are risk takers Managers are risk averse. Styles Leaders are transformational,participative and consultativein their nature. Managers are democratic,autocratic, transactional,dictatorial, consultative andauthoritative in nature.Appeal to Leaders are taking decisionand thinking with their heart. Manager are analysing wholesituation and then takedecision with their head ormind. Organisation Leaders have many followersin their organisation. Managers have subordinates. Power through They have power to influencedand charisma of workers within firm. They have authority todirecting and controllingworkers. Managers haveformal position. Role in decision makingFacilitative. Involved. 3

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