Essay on Operations Management - Marks and Spencer

Added on - 21 Jul 2020

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MANAGEMENTANDOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Comparison of different characteristics of a leader and role of a manager.......................1P2 Role of a leader and the function of manager according to different situation.................2P3 Various theories and models of leadership.......................................................................4TASK 2............................................................................................................................................4P4 Key approaches according to role of leaders and managers in an organisation................4P5 Importance of operations management in attaining business objectives..........................6P6 Impact of operational management in decision making by leaders and managers...........7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONManagement operations can be said as a branch which specialises in customer services. Itrequires good communication skills and other knowledge for running a business in anappropriate manner. In this operational management make plans and strategies according to theneeds and requirements of their customers. A managers set all rules and norms which arebeneficial for their organisation(Brandenburg and et. al., 2014). They have to plan according tothe limited resources available to them like coal, petrol and other things. Managers utilise allthese to make a finished goods, which they can sell and make profits. Marks and Spencer is amultinational company of UK which deals in retail sector. This report will mainly focusses ontheories, characteristics and approaches which are related to leaders and mangers. Thisassignment also involves the methods for achieving goals and objectives of Marks & Spencer.TASK 1P1 Comparison of different characteristics of a leader and role of a managerFor an organisation, managers and leaders; both are important former manages all thetask and latter take their team along with them in order to attain their set targets. M&S hireseligible workers who are suitable and capable in performing their tasks. Leaders and managers;both make decisions so as to achieve their goals in a specific time period.Role of Leaders:Supportive in nature:Leaders of Marks and Spencer take their team members togetherso as to achieve their targets. They support an individual if he/she is not doing the tasks properlywhich helps them to boost their morale and skills.Motivator:They are known as great motivators for their employees who assist them towork effectively. Leaders also tell their team mates about possible path through which they canattain their objectives(Dobrzykowski and et. al., 2014).Risk takers:Leaders are the one who implement new ideas and think out of the box.They take risks for enhancing their business so that it can move in the forward direction.Role of Managers:Planning:It can be said as a major work which a manager does and i.e. planning theyplan according to the rules and norms which helps them in gaining their set targets. Hence, theyprepare a blueprint for their future task.1
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