Operations and Project Management

hello please see the assessment brief for all the requirements of this work which should be made based on the case study from the second document I have uploaded.

OPERATIONS AND
PROJECT MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Data silos in LTR........................................................................................................................3
Internal communications' analysis of LTR.................................................................................5
Email replacement project...........................................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

EXECUTIVE SUMMARY
In order to manage the performance of workers as well as departments like operations
administration etc. organizations in recent time has utilized varied systems, technologies and
approaches. Luton Town Residence has implemented Slack system in replacement of email,
which helps to manage large volume of email sending and receiving in systematic manner.

INTRODUCTION
Operations & project management deals with approaching daily and strategic venture
problems systematically and effectively. They conduct varied attempts to handle planning,
organizing, monitoring, controlling and motivating workers performance which enable a brand to
achieve set business aims. Project and operations department in order to gain desire outcome has
used varied types of information systems. The current study will be based on Luton Town
Residence, which falls under list of leading housing association in Luton, England. The study
will explain data silos term in context of LTR and internal communication analysis of company.
Furthermore, it will justify email replacement project.
MAIN BODY
Data silos in LTR
Data silo is a process of data collection for which only one person in a company is
responsible. It is not fully or easily acceptable by other groups in organizations (Liu and et.al.,
2020). It may outcomes from many factors such as cultural; animosity or rivalry between two or
more departments may cause those workers to keep data from each other more than working
together. It impacts management practices and stakeholders performance in two different
manners such as positive and negative.
Loutob Town Residence is the best housing association in the England, they provide
accommodation services to single young people, mothers and other people in term of offering
hostel rooms and transitional flats (Schneider, 2020). Firm adopt data silos concept to protect its
services users from any major issues which may impact their physical and mental health in
negative manner. Company has adopted this technique and implement in entire business
practices in term of divided departments for supported and general purpose housing. LTR
divided the accountable to each department in context of protecting and preventing younger
people and mothers personal data from each other.
Within organization, each group is responsible to use separate system to track and protect
information within functional areas. For example, facilities maintenance team utilized 360 cloud
based system to manage their facilities in systematic and appropriate manner. Furthermore, just
like this section, consumer services team is also responsible to keep data for each of four housing

areas. The systems they both sections used is operated by only their team members instead of
other, which define the implication of data silos term.
Data silos happen naturally over duration and stem from situations common to most
ventures like LTR where management decided to divide responsibilities varied departments and
suggest them to do not share access of business or information systems with each other (Bento,
Tagliabue and Lorenzo, 2020). This term is quite beneficial for Luton Town Residences in term
of protection significant information about its customers from being taken by other people and
may use to conduct unethical practices, which may impact their physical health in negative
manner.
Challenge due to usage of data silos
The process of data silos is beneficial for company in varied terms, but on the other hand,
it impacts in negative manner upon productivity, performance and decision-making activity of
different departments. The major drawback of data silo use in firm is it limit the view of data,
which two or more departments may share with each other because of similar work or role. For
instance, customer services team and facilities maintenance group is accountable to manage
everything relate to its buyer, but still they face issue to use data because of data silo concept
implications according to that both sections are unable to share information about consumers
with each other and also relate to facilities which company may plan to offer to people who stay
in four housing blocks.
It can be said that silos prevent relevant information from being shared, which in some
situations are important to share. Each section's analysis is limited by its own views that impact
customer satisfactory level in negative manner (Li and et.al., 2021). When consumer service
team is unable to use data about each buyer which facilities maintenance team collect, it affects
negatively upon the process of consumer satisfaction. Without using the data, customer service
department may not be able to provide their facilities according to the needs and expectations of
younger people as well as mothers who stay on housing blocks.
Along with benefits, usage of data silos within organization may impact the productivity
and operational efficiency of its business (Lücking and et.al., 2020). For example, it discourages
collaborative work and decrease the productive nature of employees, which is not acceptable and
beneficial for brand in term of minimizing sales and consumer satisfaction level. Organizational
culture creates silos at workplace and silos reinforce working environment. In order to encourage

collaboration and effective communication, each department need a way to share information
relate to consumers, management and other stakeholders, when data is impossible to share at
work areas, the competence to collaboration and coordination suffers just like happen in Luton
Town Residences, where customer and other departments restrict to share key data with each
other. Furthermore, data silos concept impact LTR in negative manner in term of wasting key
resource. For example, when same info is stored in varied places and when customer and other
sections download it into their personal or team storage, resources suffer.
The data that supported housing section and personal coaches secure is may useful for
consumer service department, which they may not be taken because of data silos implication
within company. According to that, supported and personal trainers can only have access to see.
It impacts performance of other functional units in negative manner especially when they need
this kind of data and unable to take because of high privacy in systems.
Internal communications' analysis of LTR
Internal communication is all about creating effective communication among workers
within an company, it includes producing and sharing message on behalf of administration as
well as facilitating a content with people who make up a brand (Bao and et.al., 2020).
Luton Town Residences conduct internal communication activities by using effective
business communication tools for example E-mail. It considered as method of exchanging and
sharing important information at workplace, to aware people about current or further changes
etc. This approach is used for personal and commercial purpose in the world by many people.
Here, management within LTR using email, for conducting internal communication process.
Many workers within company make complain against this method because they all are facing
issue in context of managing large volumes of email sent and obtain every day. It put negative
impact on their daily practices and information sharing procedure, which directly or indirectly
affect productivity of brand in term of decrease its operational efficiencies.
Email is an effective approach, but not beneficial for all the workers who perform
specific role in Luton Town Residences. Even customer care teams also face similar problem and
make complain about complexities in getting revert to emailed requests for data to other
applicants, which negatively influence process of providing services in context of residents.
In order to resolve the difficulties of workers relate to usage of email as source of
communication, management may take better decision and select alternative sources of effective

communications. There are different approaches or systems accessible the world, which firm
may use as alternative sources of email.
ProofHub is one of the leading and most effective email alternatives that LTR should try
to communicate with workers and other people at workplace (Rodbert, 2020). It is considered as
versatile project and proofing management software that reduces back and forth email volley
balling occur in firm while sending and receiving information in term of files, documents, poster,
or other format. ProofHub is known as the best solution to time-consuming activity. It helps
customers services teams to send and receive important data about each resident.
It works as a central hub where management can find and store essential files and use
whenever they need to share with others. It makes them able to collaborate with other applicants
at workplace in fair and easy manner through email features in software, which is not that
complicate like common email process have.
Along with this LTR and its housing management team may also consider and use other
alternative of email such as Slack (Stray and Moe, 2020). Just like the above software of
communication, it is also useful and beneficial for company and its workers as well. Slack is
beneficial in term of reducing email volumes by a huge percent, which is the main difficulty that
employees face while using and having email system at workplace. It is one of the best channel
based messaging platforms that many organizations while operating their ventures within varied
sectors used. Small teams and large firms in recent time have switched to this platform and are
collaborating with all the stakeholders without any glitches. It works as chatroom or box for
entire groups, it is technology based system that was created as a form for companies to
communicate and interact with team and in personal one on one discussion based on major topics
relate to ventures.
By using this source or system, management and workers may effortlessly and
successfully bring all their communications together, which is quite important to do in order to
flow essential data at workplace. With this method, workers may work together with other team
members in effective manner and connect all their software services as well as tools.
All the above systems are useful and effective too, however, accessibility of more
technologies or alternatives of email, give LTR power to overcome difficulties of candidates and
its department that they face in term of receiving and sending messages (Cardoso and et.al,
2020). For instance, organization may use Yammer as the best email alternative, which allow

people to connect across firm with other workers who wort in one of the four housing blocks to
provide quality services to all the residents. It permits staffs members to make a better and quick
decision after receiving and sending mail through Yammer. When customer service team use this
system within company, they may get fast response to emailed requests for data to other groups,
because Yammer lets them join meaningful discussions to move their work along quicker and
enable to get quick answers to their requests.
Email replacement project
Executive summary-
Luton Town residences management has considered the workers issues at workplace and
apply effective approaches in term of implementing the appropriate alternative of email, which
flow the communication process and allow each worker to conduct collaborative practices. By
implementing Slack system at workplace, company has taken the most important step towards
success which in return increase its productivity, performance and then profitability. The mail
replacement decision has brought a lot of benefits to brand as it helped to managed daily work on
time which in return strengthen management and employees in context of providing quality
product and services to residence.
Reasons-
LTR housing association with finance, facilities maintenance, consumer services,
supporte4d housing personal coaches, general administration and senior management teams has
provided satisfactory services to younger people and mothers in term of housing facilities. But
due to specific issue in context of communication, employees work at workplace is hampered.
By using email as one of the most common communication sources, workers and consumer
service team face difficulty in process of getting responses and managing large volume of email
sent & receive daily.
Because of these reasons, Luton Town Residences may undertake email replacement
project, which is quite beneficial and essential in term of increasing performance level and
collaboration between each staff members. When department face difficulty in getting responses
on time, they may not be able to take further actions in context of services which firm want to
serve its consumers in order to maximize their satisfactory and experience level. All the reasons
are driving the attention of organization and authority towards implementing a new system, as an
alternative to email.

Business options-
There are varied forms of options or alternative systems available in the business world,
which LTR may use to boost communication and collaboration at workplace and to manage high
volume of mails that sent and receive every day. ProofHub, Yammer, Slack, Outlook. com
and Yandex.Mail are the leading business communication tools or systems. In order to handle
problems that occur due to email, organization can use Slack as the best email alternative. It
contributes to manage daily communication process in term of replacing email, text messaging
and keeping communication forms together in single application. Customer service team can
utilize this system through desktop and smart phones, which allow them to respond on time and
send important mail.
Expected benefits-
By using Slack system, in context of business communication, Luton Town residences
housing association can get benefits in term of managing large volumes of emailing process and
customer services group can get important responses on time which they request for data to other
teams at workplace (Michalak and Rysavy, 2020). It enables firm to offer quality housing
services and all the facilities, without wasting much time on waiting for email. Slack provide
benefits in term of making workers able to collaborate and coordinate with each other no matter
where they are.
Expected dis-benefits-
Along with benefits, by using Slack system organization can face challenge due to
minimum file storage space in this programme, which make workers unable to store big size
document relate to residence etc. When messages and important files are sent through chosen
system instead of email, it can be frustrating because individual person only get as much storage
as they select to pay for as a firm, so Slack slowly deletes document over time.
Timescale-
The procedure of email replacement project will run approx 20 days, which after
implementation provide desires outcomes to Luton Town residences in term of increasing speed
of communication, email sending and revert. After implementing Slack system in each
department, especially customer services section, firm will get benefit within 1 month, which
help to solve workers issues that make them unhappier and unable to manage daily work.
Costs-

The overall project cost will be approx £20,000 including ongoing operations, and
excluding maintenance costs. Organization can chose the best and reliable source of funding,
which it can use to complete email replacement project. For example, bank loan is the most
affective and trustable way of funding through which company can take loan according to
requirement in context of money.
Budget-
Resources Cost £
On-going operations costs 12,000
Maintenance costs 8,000
CONCLUSION
By summing up above discussion, it has been identified that by using key systems and
advanced technologies, organization has successfully sharing important data with workers and
essential information with key stakeholders. It has provided varied benefits to company in term
of overcome the negative impact of data silos. Furthermore, from above analysis, it has been
concluded that by using other approaches to effective communication, management has shared
information with managers, leaders and workers, which has drive their attention towards
achieving set aims of company, by conducting varied activities in effective and systematic
manner. By taking important measures, firm has successfully managed its operations.

REFERENCES
Books and journals
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COMMUNICATION AND EMPLOYEE ENGAGEMENT AT FAVOURITE DESIGN
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Bento, F., Tagliabue, M. and Lorenzo, F., 2020. Organizational Silos: A Scoping Review
Informed by a Behavioral Perspective on Systems and Networks. Societies. 10(3). p.56.
Cardoso, T.E. and et.al, 2020, November. Communication of Changes in Continuous Software
Development. In International Conference on Software Business (pp. 86-101). Springer,
Cham.
Li, Q. and et.al., 2021. Federated Learning on Non-IID Data Silos: An Experimental
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silos. arXiv preprint arXiv:2007.02285.
Lücking, M. and et.al., 2020. Decentralized patient-centric data management for sharing IoT data
streams. In 2020 International Conference on Omni-layer Intelligent Systems
(COINS) (pp. 1-6). IEEE.
Michalak, R. and Rysavy, M.D., 2020. Managing remote projects effectively with an action
dashboard. Journal of Library Administration. 60(7). pp.800-811.
Rodbert, M., 2020. Why organisational readiness is vital in the fight against insider
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Schneider, G., 2020. Designing Pro-Competitive Research Data Pools: Which EU Competition
Remedies for Research Data Silos in Digital Markets?. YARS. 21. p.161.
Stray, V. and Moe, N.B., 2020. Understanding coordination in global software engineering: A
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Online
11 Email Alternatives For Better Business Communication. 2020. [ONLINE]. Available
Through: <https://www.proofhub.com/articles/email-alternatives>
What are Data Silos?. 2021. [ONLINE]. Available Through:
<https://www.talend.com/resources/what-are-data-silos/>