Operations and Project Management

Operations and
Project Management

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
SACTION-A....................................................................................................................................3
Introduction of selected company...............................................................................................3
Explain the meaning of operation vs operational management..................................................4
Review and critique implementation of various principles of operational management in
context of selected company.......................................................................................................4
Explain various extent of operational management of an organisation meets requirement of
company......................................................................................................................................5
Explain continuous improvement and lean principles................................................................5
Prepare a continuous improvement plan based on the review and critique of various principles
of operation management. ..........................................................................................................6
Using continuous improvement principles provide various recommendation which helps in
improving operational functions.................................................................................................7
SECTION- B....................................................................................................................................7
Overview of case study...............................................................................................................7
Explain each stage of project life cycle.......................................................................................8
Business case...............................................................................................................................9
Analysis various project methodology, tools and leadership strategies implemented in PLC of
selected project..........................................................................................................................10
Critical evaluation of the effectiveness of project life cycle.....................................................11
CONCLUSION .............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Main objective of this report is to analysis the concept of operational and project
management. Operational management play and important role in an organisation by creating a
highest level of efficiency in an organisation. Operational management helps an organisation in
effectively converting the raw material or resources into goods and services. Its main focus on
producing good quality products and reduce wastage of resources and efficiently distributing
goods and services (Ahmadabadi and Heravi, 2019). Operational management always includes a
sustainable measurement and critically analysed the internal process of organisation. This report
is divided into two important parts. For first part Marks and Spencer company is taking into
consideration. It is an British multinational retail company which is founded by Michael, Marks
and Thomas Spencer in 1884 and its headquarter is in London, England, U.K. Marks and
Spencer has around 1463 number of location all over the world. It deals in clothing, home
product and food products with its own label. First part in this report includes operation
management, its principles such as six sigma and lean principles. Other than this it includes
continuous improvement strategies and an effective plan based on operational management.
Second part of this report is based on a the project of Daily Catering which is an on-site catering
service. This part includes various phase of project life cycle related to new project. Other than
this a proper evaluation is included in relevance of Daily Catering project.
MAIN BODY
SACTION-A
Introduction of selected company
Marks and Spencer is an British multinational retailer company. Michael Marks and
Thomas Spencer are the founders of this company. It is a type of public limited company which
is established in 1884, headquarter is in London, England, United Kingdom. It deals in various
products such as clothing, home products and food products. The company is started by two
partners, Michael Marks and Polish Jew born in Slonim and Thomas Spencer who was a cashier
in English market of Skipton in North Yorkshire. M&S made a good image in market in the
earlier 20th century with a effective policy of only selling British-made goods. Currently it has
around 1463 numbers of locations and almost 78,000 workers are working with it. Main brands

of M&S in which it sells its products are Per Una, Autograph, Goodmove, Rosie, M&S
collection and so on. It also offer online food delivery service through Ocado retailers.
Explain the meaning of operation vs operational management
In context of selected company, both its operations and operational management play an
important role. The meaning of operations vs operational management is discuss below:
Operations Operational management
 Operations means various activities and
process of require for managing work
inside an organisation. The stage of
operations are depend on the type of
industry and on various stage of
business. In context of selected firm, its
operations activity includes various
activities regarding production of goods
and services (Axel, 2020).
Operational management refers to an area of
management which helps an organisation in
designing and controlling various activities and
process related to production of goods and
services. In context of selected firm, its
operational management helps in producing
good quality cloths and products. Selected
company operational management take
effective actions and decisions which helps in
reducing wastage of resources, which increase
efficiency of company (Brewer and Dittman,
2018).
Review and critique implementation of various principles of operational management in context
of selected company.
For success of any organisation its very important that an organisation efficiently utilized
its all resources. Operations of an organisation includes the process of production of goods and
services. In context of Marks and Spencer, its operational management efficiently manage all
operations regarding production. Selected firm mainly deals in various kind of products such as
clothing, food products and home product. It provide high quality products according to market
trend and requirements of customers. It is an multinational company and effectively manage its
operations for fulfilling the demands of customers. Its operational management helps in
efficiently converting the resources (material and human resource) into final product.