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(PDF) Project Management and Operations Management

Added on - 23 Nov 2020

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OPERATIONS ANDPROJECT MANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1ACTIVITY 1....................................................................................................................................1P1 Critical Review of the effectiveness of operations management principles in Hotpoint..1ACTIVITY 2....................................................................................................................................5P2 Preparation of a Continuous Improvement Plan in organisational context.......................5ACTIVITY 3....................................................................................................................................8P3 Application of PLC to the given project..........................................................................8ACTIVITY 4..................................................................................................................................12P4 Review of effectiveness of PLC application in the given project...................................12CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONOperations Management relates to the field of study that is concerned with theadministration of systems and processes which are involved in production of goods and services.For an organization that is involved in manufacturing, Operations Management would includeconversion of inputs such as raw materials into outputs such as goods in the most effectivemanner(Badiru and Osisanya, 2016). Hence, it would look at technology, work systems, locationand facilities planning, quality assurance as well as improvement. This assignment report isbased on a given case scenario emphasizing on a UK-based home appliance manufacturingcompany called 'Hotpoint'. Furthermore, a critical evaluation of effectiveness of operationalmanagement principles in its context has been conducted in both theoretical as well as practicalscenario. Apart from this, the report prepares an improvement plan and analyses various stagesof Product Life Cycle based on theoretical framework to differentiate between large as well assmall scale projects.ACTIVITY 1P1 Critical Review of the effectiveness of operations management principles in HotpointOperations refer to the business function in an organisation that is concerned withproduction of goods and services which are offered to the final consumers. Here, goods includethose physical items that maybe in the form of raw materials, equipments, sub-assemblies as wellas final products such as computers, keyboards and automobiles. Whereas, Services includethose activities which create a psychological value and include a mixture of time, location andform.Operations Management, on the other hand, is concerned with ensuring that the processof production of such goods and services occurs with proper planning, organisation andsupervision to assure quality in compliance with predefined standards. Where operationsproduce, manage and improve quality of products and services, operational management ensuresits effectiveness. Hence, the latter concept has a much wider scope than its counterpart(Binder,2016).In the given case scenario, Hotpoint has an existing product line of fridges, freezers,washing machines, electric friars as well as gas and electric cookers. The company is involved inmanufacturing, marketing and selling of home appliances with a prospect to enter the Large1
Screen Television Market. Its Board of Directors has decided to introduce a 58 inches televisionfor its customers along with large screens that will be sold to stadiums and parks. In order toachieve this, the company needs to create a project in accordance with a certain set of principles.These principles will help in meeting company's strategic goals with utmost precision andprovide thorough visibility into the operational activities regarding the same. These have beendiscussed below:(a)Six-Sigma:This methodology is concerned with ensuring zero or minimal errors by eliminatingdefect-causing elements simultaneously improving the manufacturing processes of the business.It involves a series of steps that are needed to be followed for maximising value of any givenproject. Apart from this, it also takes help of statistical tools and techniques to measure theefficiency as well as effectiveness of the production systems(Bowers and Khorakian, 2014). Six-Sigma follows a DMADV approach that includes:Definingbenchmarks for a project to gauge deviations at any point of production cycleby completely understanding customer needs as well as the process that would go intoproducing the commodity;Measuring capabilities, processes and risks along with identification of factors that areCTQ (Critical To Quality) to initiate the production process;Analysing the process to develop alternatives, conceptual or process designs as well asunderstand the constraints that are critical to achieving value;Designing an improved alternative which is effective in rectifying errors and creating aprototype model including necessary modifications; andVerifying the design among the internal as well as external stakeholders, set-up pilotruns, hence, deploying production process as a routine operation by maintainingsustainability and quality.It is a core tool used in projects that are concerned with new product development.IfHotpoint adopts this strategy to develop a 58 inches television for its customers as well asstadiums and parks, the business would be able to develop a model with zero errors and highestprecision possible(Fleming and Koppelman, 2016). As a television requires integration of highlyaccurate work modules to produce high definition resolution as well as audio-visual experiencefor the buyers, it is important to create a differentiated product which would be able to attract2
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