Operations and Service Management: Evaluating Operation Management Practice of Sainsbury's

This report evaluates the operation management practice of Sainsbury's and its impact on the organization's efficiency. It discusses the role of technology in quality control and quality assurance and supporting functions linked to operation management practice. The report covers topics such as revenue collection, training, communication, stock control, delivery, and supply chain management. It also highlights the importance of planning, direction, coordination, resources, and production in operation management. The report concludes that operational management is crucial for maximizing efficiency and profitability in any organization.

Operations and service
Management

Table of Contents
INTRODUCTION ..........................................................................................................................2
TASKS.............................................................................................................................................2
1.Operation management practise .............................................................................................2
2. How the operation management practise impacts the organisation in regards to efficiency. .3
3.Role of technology in the quality control and quality assurance process ..............................5
4.Supporting functions are linked to the operation management practise and how it can assist
in organisational success.............................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
This report is going to evaluate the operation management practise of Sainsbury's and
how the operation management impacts the organisation in relation to efficiency.
Operation management is the function of business responsible for managing the overall
process of goods and services. It includes organising, planning, coordinating and
controlling all the resources to make company's good or perform services. It further
analyses the role of technology in the process of the management process and how it
has already been achieved. Technology is the use of methods, knowledge ,systems,
various skills, processes in order to the accomplishment of the desired objective. In this
project the chosen company is the Sainsbury's . Sainsbury's is one of the leading global
retailers. It was founded by John James Sainsbury in the year of 1869 with a shop in
Drury Lane, London. This project will help in the demonstration of the understanding of
the supporting functions which are related to the operation management practise and the
role in making the organisation successful. It helps in ascertaining the theories and
concepts and principles of the management with their application in the industry. It
shows the detail information about the application of various operational practises such
as capacity, quality and supply chain management. Moreover, it includes range of
operational techniques to support the operations to aid the success of company.
TASKS
1.Operation management practise
Operation management is the administration of business practise which aim at maximising the e
efficiency of the business to increase the profitability. It involves the different resources such as
materials, staff, equipments and many others to be more productive on the both day to day
operating and strategic levels within an organisation. In any part of business the operation
management plays an essential part in creating the highest level of efficiency for the
organisation. It is related to converting the material into the final goods and services in order to
maximise the profit of an organisation. Other operational issues include the various strategic
issues, management of inventory levels, implementing the structure of projects to ensure
minimum waste occurs (Yaman, 2020).
Another point of operation management involves the delivery of goods to customers in a
n agreed amount of time at the reasonable price. Management also takes the feedback and
distributes accordingly to the needs of customers. Main purpose of Organisation management is
related to the production process and operating business in the most efficient manner possible to
generate the revenue and maximising the net operating profit ( Wang, Li and Zhao, 2018).
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Quality is an main factor when it comes to any product or service. Operation
management practise within Sainsbury's is quality control and quality assurance. Quality
control refers to the various operational activities or techniques which are used to fulfil the
requirements of the customers to build a successful business to deliver the products and meet
their customer's expectation. Where quality assurance refers to focusing on the quality internally
to management and externally to its customers, third parties, regulators, certifies and government
agencies ( Cooper and et.al., 2018).
There are various methods followed by the companies to maintain and achieve the level of
quality. In the case of Sainsbury's, external factors affect the performance of the business for
example having the strong competitors as they bring the brilliant strategies to hold their
customers. Quality assurance and quality control is the ultimate objective of the Sainsbury's to
ensure that the quality of product to create a positive difference in the community to make it a
great place to work while respecting the environment. Sainsbury's has a wide range of products
from food to clothing, electrical equipments to household stuffs. Quality assurance helps in
finding the faults and defects of the product which occurs during and after the product. It is
revolving around providing customers with what they want and how they want it (Piazza and
Abrahamson, 2020).
2. How the operation management practise impacts the organisation in regards to efficiency
When a business works inefficiently it can lead to many problems each year and results in
spending more money than is needed. As a company becomes more profitable because of
efficiency improvement. It is directly related to better equipment, improved insurance policies,
salary rises and many more. It can be said that eliminating the waste is so important for all in the
workplace. For a clean workplace which has a more professional look helps to retain the old
customer and attract the new customers. Learning and implementing the new practises from
experienced managers who can help in maintaining the operation in flow to be more productive
and profitable. Many issues that can be resolved through the introduction of various practises
methods. Various operation management practises are as follows-
 Revenue collection- The management is in charge of the revenue collection by going
through the collection procedures quickly to make sure the company has cash on hand.
Profitability is a the measurement of the efficiency which ultimately decides the overall
success of the company.
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 Training- Operation management provides various ways for employees to do their job.
Bringing innovation and best practises to the areas of the quality management with
inventory control and supply chain. By retaining employees on current skills can increase
the level of productivity by cultivating the talent and providing career growth
opportunities. Training helps in raising the morale of employee by having a good training
program which would help them to tackle a wider problems at a faster rate. Implementing
a training programme is necessary it will lead to improve the employee's efficiency that is
directly related to increased sales and quicker problem solution.
 Communication- To increase the productivity improved communication is required as
the information is sent from department to another must be accurate and productive.
Efficient communication helps to deliver a clear message in the short amount of time.
Once this skill is mastered the the communicator can provide a clear message to the
intended audience. It can also be improved by practise active listening to manage your
own emotions, practise public speaking, focus on non-verbal communication and ask for
feedbacks to learn a straightforward process to improve personally and professionally.
 Stock control , delivery and supply chain management- Deciding how much stock to
keep in the organisation and which type of stock whether to buy in bulk and then pay a
fee to the suppliers to store it. Use of data analytics to optimize the inventory
management can allow to access the real-time inventory data so that company can
forecast the sales and accurate production in an instant. This data will be helpful in
predicting the market demand which will result in uncreased profit.
 Information Management- When the organisation is not able to make use of its
resources properly this management plays a main role in collecting, managing, preserving
and storing the information to deliver the information. The guiding principles that allow
information to be available to the right people at the right time.
 Upgrades the equipments- Main duty of the management is to analyse the work
functions and find out the equipments would increase the productivity. Every single day
the business owner is introduced to all sorts of new apps, gadgets and technology. Taking
care of equipments is similar to taking the car to a service station for smooth running.
These areas can be identified by the best practise of internal analysis, benchmarking,
reviewing the standards. Operations management is a main field of business which concerned
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with the operational practises to maximize the efficiency of the organisation such as overseeing
the company's processes to balance the cost with revenue, planning and organising it
accordingly.
3.Role of technology in the quality control and quality assurance process
Staying ahead in the market is the main challenge for any company and the changes quickly to
keep up with the changing market. Technology creates a major impact on the lives which is used
in every sector of life from online banking to e-learning that almost everything now requires
some sort of technology. In recent years, there have been new developments and innovations to
change the dynamics at the organisational level. Companies are giving attention towards
technology globally by investing heavily in the technology such as artificial intelligence, e-
commerce, mobile application, digital assistants, block chain and many others. Technology has
the potential to get the work systematically done for the adequate performance(Mendes
Constante and et.al., 2018). Role of technology is defined below-
 Technology is a tool which is adapted to fulfil the organisational needs and
customers demand to present a collaborative approach between the suppliers and
adopters. Staff and member can make use of the technology to support the
ongoing quality assurance process. IT includes various software that is application
software, computer software and system software (Hong, Zhang, and Ding,
2018.
 The performance of the company can be substantially improved by making use of
the technology by setting quality measure with standard on the usage of the
customer's demand (Gage, 2018).
 Technology plays a major role in the quality control and quality assurance
process by making quality a shared responsibility by setting clear measurements
which provide time to time quality status information quickly and clearly. It helps
in focusing on correcting the process that lead to failure of meet the quality
standard and to align the quality measure with business goals.
 Technology helps in setting the certain bars for the products being manufactured
and it allows the tracking of the whole manufacturing process through various
technologies.
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 Technology is also transforming the manufacturing industry by reducing the time
of production and manufacture. For quality assurance various software are being
used which focuses on the making the work more efficient and effective as per the
quality standards (Asanka Basnayake, 2019).
 Technology tends to bring skill, knowledge, tools and process for solving
problems of human to make life secure. Businesses and industries are spreading
globally. It helps in the quality assurance process to improve the relationship
between suppliers and customers to keep them engaged in the advancement
BAGHAEE and GHAREHPETIAN, 2020).
 Before a few decades ago, there was no such platform of the communication with
a person who is far away. It used to take much time to convey message. But
things are not same any more, communication helps to connect between two
people who are far away. Technology is also helping in the securing the quality
procedure, its methods and way of doing (Cohen, 2021).
 Companies also hire a quality leader who knows the procedure, culture and
standards of the product so that the quality process takes place early to understand
the business logic and customer expectations (Bartz-Zuccala, Mohnen and
Schweiger, 2018).
 The main goal of using technology in quality assurance is to add value to the
company as a whole and improve the quality in every aspect such as the help
desk, applications and the infrastructure (Bouaziz and Hachicha, 2018).
 Quality objectives helps in focusing the key areas and on user satisfaction areas.
It mainly states the strategies that affect the objectives that can affect the quality
issues within the information system departments .
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4.Supporting functions are linked to the operation management practise and how it can assist in
organisational success
Planning, profitability, cost control, purchasing, continuous improvement, scheduling,
purchasing, quality control and inventory control are the functions which are directly linked to
the operational management. Operations managers are the integral part of organisational strategy
which provides a brief of the overall importance of the organisation for which they are
employed. Functions which are linked to the operation management practise are as follows-
 Planning- Operation management helps in forecasting, planning and utilising to optimize
the use of process. As planing includes determining the goals and policies for the
management to handle all the departments as well providing the direction to the
company.
Planning helps the organisation in achieving the goals. When a company has a planning process
and a set plan to follow will lead to the growth of company by reaching to its objectives.
 Direction- To make sure that planning is done properly, operational management is
responsible for giving direction to various managers under their watch to make sure all
the departments are completing their work and necessary functions to meet the desired
goals.
When the company's vision, mission and values are decided that will give a direction to the
business with high level of productivity and performance.
 Coordination- Operation management helps the company to achieve the goals by
coordinating the activities among various departments. It helps in improving the relations
between the departments.
It helps to bring together all the employees and resources of the organisation by making proper
utilisation of it.
 Resources- It is also linked to the operation management as operational managers must
be able to assess the various resources of the organisation and make sure that the
resources which are used properly. In company the long term goals are contributed by the
profitability and by additional resources for planning strategy.
 Production – Production utilizes raw material from the plant and machinery to turn out
the a value added final product to fulfil the requirement of the market. All business
systems are interconnected. If production does not fulfil the expectations of the customers
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then marketing may also fail. Moreover, production may also fail in the absence of the
working capital which is required for the day to day operating. The main essence of
business is to cater the requirement of customers by providing the goods and services
which leads to create a value for the customers and solve their various problems.
It helps to achieve the sales target of the company with fulfilling the demands of customers. As
productivity increases any business can get the revenues to pay to its stakeholders for its growth
and expansion.
CONCLUSION
From the above report it can be concluded that operational management is planning and
controlling the activities of the business practises to change the performance and work
skilfulness. Under this, it involves managing the operations of the business to make sure about
the quality and the execution the tasks. It can be summarized that technology makes the business
more secure in their segment for both personal and business areas for the advancement of the
work and access to supplies. Role of technology aids the organisation to cut back the time
required to do daily work as it is becoming the daily part of the life which makes to feel secure in
the day to day operating activities . The above report concluded that for the success of any
business all the factors of company plays important role as they are interlinked with each other to
make the best use of resources with cost-effective decisions to eliminate the waste in production
process. Moreover, the organisational success depends upon having a clear plan or mission to
create value for it customers.
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REFERENCES
Books and Journals
Asanka Basnayake, B.M.Y., 2019. Impact of operation management practices on business
performance with special reference to small and medium retails business in Kurunagala
district (Doctoral dissertation, Faculty of Commerce & Management).
BAGHAEE, H.R. and GHAREHPETIAN, G.B., 2020. CHAPTER TWENTY NEW TRENDS
IN OPERATION, MANAGEMENT. Advances in Renewable Energies and Power Quality,
p.354.
Bartz-Zuccala, W., Mohnen, P. and Schweiger, H., 2018. The role of innovation and
management practices in determining firm productivity. Comparative Economic Studies, 60(4),
pp.502-530.
Bouaziz, F. and Hachicha, Z.S., 2018. Strategic human resource management practices and
organizational resilience. Journal of Management Development.
Cohen, A.C., 2021. Design, Operation, and Control of Insect-Rearing Systems: Science,
Technology, and Infrastructure. CRC Press.
Gage, N.A., Scott, T., Hirn, R. and MacSuga-Gage, A.S., 2018. The relationship between
teachers’ implementation of classroom management practices and student behavior in elementary
school. Behavioral disorders, 43(2), pp.302-315.
Hong, J., Zhang, Y. and Ding, M., 2018. Sustainable supply chain management practices, supply
chain dynamic capabilities, and enterprise performance. Journal of cleaner production, 172,
pp.3508-3519.
Mendes Constante, J., De Langen, P., van der Lugt, L., Lunkes, R.J. and Borges Vieira, G.B.,
2018. The impact of management practices use on Brazilian port authorities' performance. The
impact of management practices use on Brazilian Port Authorities' performance, pp.293-322.
Nicholas, J., 2018. Lean production for competitive advantage: a comprehensive guide to lean
methodologies and management practices. Crc press.
Piazza, A. and Abrahamson, E., 2020. Fads and fashions in management practices: Taking stock
and looking forward. International Journal of Management Reviews, 22(3), pp.264-286.
Reinhart, D.R. and Townsend, T.G., 2018. Landfill bioreactor design and operation. Routledge.
Cooper, J.T., Gage, N.A., Alter, P.J., LaPolla, S., MacSuga-Gage, A.S. and Scott, T.M., 2018.
Educators' self-reported training, use, and perceived effectiveness of evidence-based classroom
management practices. Preventing School Failure: Alternative Education for Children and
Youth, 62(1), pp.13-24.
Wang, S., Li, J. and Zhao, D., 2018. Institutional pressures and environmental management
practices: The moderating effects of environmental commitment and resource
availability. Business Strategy and the Environment, 27(1), pp.52-69.
Yaman, C., 2020. Investigation of greenhouse gas emissions and energy recovery potential from
municipal solid waste management practices. Environmental Development, 33, p.100484.
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