Operations and Service Management in TESCO

Operations and
Service Management

Table of Contents
INTRODUCTION......................................................................................................................3
MAIN BODY.............................................................................................................................3
TASK 1......................................................................................................................................3
Identification of Operation Management Techniques in TESCO’s Operational Performance
................................................................................................................................................3
TASK 2......................................................................................................................................4
Analysis of the impact of management practices on the efficiency level of the company....4
TASK 3......................................................................................................................................5
Evaluation of technology which could help TESCO in processing and implantation of the
operations...............................................................................................................................5
TASK 4......................................................................................................................................7
Analysing and linking supporting functions to the operation management within the
organisation............................................................................................................................7
REFERENCES...........................................................................................................................9
Books and Journals................................................................................................................9

INTRODUCTION
Operation and service management is the area of the company which works for the
efficient management of the services coordinated towards minimising the operating cost and
enhancing the revenue level of the company (Ali, Babai and Syntetos, 2017). There are many
practices implemented by the management to ensure the efficient operations of the company.
In this report TESCO Company is the main focus in relation with operation and service
management. TESCO Company is a British organization who is operating an efficient
network of grocery chains. The company is world’s third largest retailer and has maintained a
high revenue standard across the FMCG sector. In the beginning of this report, the
identification of operation management practices is covered. In the middle of the report there
will be a critical evaluation of impact of operation management technique on the efficiency of
the company. Furthermore, this report covers the potential use of technology in the operations
of the company. Lastly, this report analyses the importance of supporting functions in
operations management to attain the goals of the organisation.
MAIN BODY
TASK 1
Identification of Operation Management Techniques in TESCO’s Operational Performance
Operational performance describes the performance of the company against the
prescribed set standards. These standards involve environment stability, efficiency and
effectiveness in the working environment. The other units of the organization work together
with operational unit to attain the goals of the company.
Importance of Operational Performance
In context with TESCO, the operational performance is being discussed. TESCO is a
growing organization with a network of grocery chains in which they deal with different
range of products. The company set certain standard and try to achieve those benchmarks
which enhance their effectiveness. Also, the company analyses their performance and
compare it with the standards previously set. The most important responsibility is to find
deviations in their performance and tries to make further improvements.
There are three levels of operational performance which are discussed below:
 Societal Level: This stage depicts that an organization has limited resources with
them. It is the responsibility of the company to utilize the scarce resources effectively
towards accomplishment of the goals. In case of TESCO, the company focuses on
maintaining their profitability ratio (Cabrera, Hendrickson and Melcher, 2016). The
main motive of the company is to sustain their competitive advantage by earning the
maximum with minimum wastage. The company have made lots of efforts to manage
their workforce by motivating them for effective performance.
 Strategic Level: This stage defines the strategies developed by the company for the
external environment. In Tesco, the research and development team has made efforts