Operations Management Assignment Solution
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Added on 2020-10-05
Operations Management Assignment Solution
Added on 2020-10-05
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Operations management
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1a) Various similarities and difference of managers and leaders depends on their roles andcharacteristics..............................................................................................................................1b) Functions of a manager according to Henri Fayol..................................................................3c) Contingency, situational and system leadership approach that uses in the Northern & Shell......................................................................................................................................................4TASK 2............................................................................................................................................51. Explain different approaches to operations management and identifying what is used inTesco...........................................................................................................................................52. Different roles of store manager at Tesco...............................................................................73. Importance of operation management in Tesco......................................................................84) Effect of outside factors on operation management-..............................................................95) Impact of outside factors on decision making-.....................................................................10CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONOperations management describes functions and duties of manager who works incompany's operation department to develop, design and manage the production of outputs inorder to fulfil organisational objectives and goals. It is mainly concerned with the planning,supervising and organising products and services of the company (Albrecht and Dasigi, 2016).This report is based on Northern & Shell company which is situated at Lower Thames Street,London, EC3 United Kingdom. It provides various types of television and publication services.This report covers difference and similarities in between managers and leaders with theircharacteristics and roles. It includes functions of manager and different approaches of leadership.Further, it contains approaches to operation's management and role of retail store manager. Italso includes major importance of operation's management. Furthermore, it includes key outsidefactors that have an effect on the organisation and impact on store manager's decision makingprocess. TASK 1a) Various similarities and difference of managers and leaders depends on their roles andcharacteristics.Leaders and managers play a great role in the company. A manager is an importantperson who make a connection between the company and its stake holders that are staffmembers, customers, share holders, government and many more (Ando and et.al., 2018). In theother hand a leader always encourages, inspires and influence to his or her team to do workwillingly in order to reach certain targets of company. Manager is the head of department andleader is requires at each level of organisational structure to help employees. Leadership is apersonality treat whose willing is to try different things in different situation even there are apossibility of go wrong in that situation because they understand that failure is always a stepahead on the path of success. While managerial work is to reduce risks and they controlproblems with effectively. Leaders are focuses on persons who require for influence towardsrealize their vision. Managers are mainly focuses on the necessary structures to fix and achieveobjectives and goals. In this context, major differences and similarities between them are describes as below:Differences in their roles and characteristics-1
Basis of differencemanagersleadersMeaningA person who manage all tasksand make planning, direction,coordination, organising.The leader influence to his orher team and achieve theorganisational goals.CreationThe manager always createand develop the processes aswell as systems (Anvari-Moghaddam and et.al., 2016).The leaders often focus onpeople and build relationshipwith them. SettingManager set the plan forgrowth and development ofcompany.Leaders set directions and giveorder to their subordinates.ConflictsManager always avoidsconflicts and issues.Leaders use different conflictsas a tool. StyleThey often use transactionalstyle in the company.Leaders use varioustransformational leadershipstyles for enrich their goals.QualityManagers are committed towork, have patience and useeffective decision makingprocess.They have ability to inspire,sufficient confidence and alsohave positive attitude.ImportanceThey are important becausethey give right direction totheir supportive employees.They understand that teammembers who work for theircommon goal, are able to findsolution of any problem(Bahmani-Firouzi andAzizipanah-Abarghooee,2014).Similarities between leaders and managers -BaseManagersLeaders2
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