This document discusses the introduction of Lean Management and Six Sigma principles in urban logistics to reduce space requirements, optimize the use of transport modes, and improve city sustainability. It explores the challenges and opportunities in adapting Lean concepts to logistics and highlights the current context of Lean and Six Sigma logistics. The document also discusses the significance of Lean and Six Sigma in logistics, the role of variation reduction in managing inventories, and the principles of Lean Production and Six Sigma. It concludes with the benefits and applications of Six Sigma in the service sector.