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Operations Management and Service Excellence Report

   

Added on  2020-06-03

16 Pages4659 Words52 Views
OPERATIONSMANAGEMENT ANDSERVICEEXCELLENCE

Table of ContentsINTRODUCTION ..........................................................................................................................1TASK .............................................................................................................................................1Overview ...............................................................................................................................1Process of operation management .........................................................................................4Performance objectives..........................................................................................................8Supply chain operation ........................................................................................................10Quality management through relevance to various organisational operation .....................11CONCLUSION .............................................................................................................................12REFRENCES ................................................................................................................................13

INTRODUCTION Operation management considered as the activity of administration of organisationalpractices in order to make highest level of possible efficiency in the boundary of firm. Themajor purpose of operation management is converting labour and raw material in to finishedgoods and services which create value for customers (Becerik-Gerber, Jazizadeh and Calis,2011). This is most essential task for firm for effective implementation of tasks which are helpfulin generating profit and revenue. Regency cafe is a small contemporary art deco style cafe,located in London. It is most popular small cafe in London opened in 1946. it is famous for itshigh-quality services and products such as variety of coffee products, cakes, and fast food. Themajor purpose of this firm is to provide best and variety of goods and services as per therequirements of customers. This report contains the study about the process of operationalmanagement and its importance. In this performance objectives, supply chain and qualitymeasured are also discussed in detailed manner. TASK Overview Location:Regency Cafe is operating its activities in London with more effectivenesses andefficiency in services. This firm focuses on generating high profit through selling larger volumeof goods and services. It is firstly cited in 1946 in London. It is one of the best small cafe inLondon which provides high quality services or products (Burke, 2013). 1

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