Operations Management Assignment Sample
Added on -2020-07-22
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Operations Management
Executive Summary Operations of management is an essential factor in business. It is a duty of manager tolook upon all activities which are taking place in an entity and in case of any problem adequatesolution have to be carried down. Work based problem are major issue which affect workingadversely. Major problems which identify at workplace is related with software and technology.If the software are not of upgraded version then it affect the overall productivity. Along with this,lack of coordination is another issue in a company which made a vast impact on productivity aswell. Thus, for this relation appropriate solutions have to be carried down so that managementbecome able to increase their profitability as well.
Table of ContentsExecutive Summary ........................................................................................................................2INTRODUCTION...........................................................................................................................1Existing problems...................................................................................................................1Problem solution for the work based context.........................................................................4Action plan which is useful in issues response with suitable recommendations...................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONOperation management can be defined as most vital aspects of those businessesoperations that can execute the activities of planning, organising, directing and controlling theresources which are needed to make an organisation products and services (Brown, Bessant &Lamming, 2013). Under this project, the first issues which are faced by the call centre arediscussed. As, how they are facing those issues and certain limitation which are present in CSRand BA are explained. The second one is related with how these problems are overcome byapplying different techniques and action plan are included effectively.Existing problemsIn the mentioned case study, which is associated with the various issues that are faced bythe client from that particular call centre. As, in this situation the overall responsibility of themanages is to manage all those problems which are related with the calls. It has been clearly seenthat there are so many aspects which are available in it. The first one is related with bad workingof the computer system as they are using outdated software to operate the functions. While, theothers are based on behaviours of top management regarding towards the client calls. All theseare can be happen because of misinterpretation of communication among each other. As, AJasked to Jerry to take on the project. Because, he was examine the health and welfare servicedelivery process and have all the necessary answers to those issues (Bazmohammadi, Karimpourand Bazmohammadi, 2012). It will help the cited company to increase the profitability and at thesame time management can make certain changes in their systems to manage their call issues.Some of the major problems which are present in that organisations are big challenges for themanagement. They need to be solve as soon as possible because, its profitability andperformances are getting disturbed. Few issues, are discussed underneath:Software ProblemsThe main issues which are faced in the organisations are related with the software. As,they are using old software to handled the call of the clients. Some issues are categorise intovarious parts which are associated with computer systems. Those segments are discussed as:a) Time taken by Bas to perform processes vary a lot:Under this case, business administration is using outdated systems to work on. This willcreate more issues to handled the client queries. Because the system was not been working in1
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