Operations Management Principles and Continuous Improvement Plan for Mango

This report discusses the implementation of operations management principles in Mango, including lean production and agile manufacturing. It also covers the need for continuous improvement and a plan for improvement based on the PDCA technique. The report concludes with recommendations for Mango to improve its lean manufacturing and boost overall efficiency.

OPERATIONAL
MANAGMENT
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Table of Content
Part 1: Business Report
1. An introduction to chosen organization 2
2. An explanation of operation vs operations management 2
3. A review and critique of the implementation of operations
management principles within the chosen organization 3
4. An analysis of the extent to which the operations management of
the organisation in the case study meets the requirements of the
organization 4
5. Discussion of continuous improvement as a philosophy and
describe the Lean principles 5
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review and
critique of operations management principles within your
organization 7
7. Conclusion 7
References 8
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1. An introduction to chosen organization
Operations management refers to the management of business processes and
activities for maximizing the effectiveness and efficiency within a firm. In order to
balance revenues and expenditures and generate the best operational profit feasible,
it entails planning, coordinating, and managing the organization's processes. Teams
in charge of operations management strive to produce the maximum net operational
profit by balancing expenses and revenues. In this report, the mentioned
organization is Mango which is an international brand, offering a wide variety of
apparels, footwear and accessories for every generation (Mitic, 2022). Mango is
founded by Isac Andic and Nahman Andic in 1984 in Barcelona, Spain. The report
tells the difference between operation and management of operation and review the
implementation of the principles of the operations management in the organization
‘Mango’. It also elaborates the need of continuous improvement in the ‘Mango’ with
the help of lean principles and use key measures to improve the performance of the
firm with their improvement plans.
2. An explanation of operation vs operations
management
Difference between operation and operational management-
Operation Operational Management
 Managing your company's
internal processes to ensure
maximum efficiency is known as
operations. Every small business
owner must supervise the
planning and administration of
behind-the-scenes labor,
regardless of whether you
manufacture items, sell products,
or offer services (Kuruppuge and
Gregar, 2020).
 Type of industry and the stage of
the firm helps in defining the
related operations. Improvement
 Managing a company's
operations to guarantee project
execution efficiency is the focus
of the business discipline known
as operations management. It
implies that the department head
would be expected to carry out a
number of strategic tasks,
including product design,
forecasting, supply chain
management, delivery
management, etc.
 Operations management is a
cross-departmental position
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in operations assist the system
and processes of a business
strategically. And in other ways, it
helps in bringing every feature of
a project from small to large and
do corrections in it.
 To understand the impact of
working and processes of a small
business in day-to-day tasks,
both employees and owner
needs to be attentive. There are
some examples of operations in
different industry are given below
which shows how stimulating the
processes can contribute in
achieving goals:
 For a retail business
 For a restaurant
 For a service company
 For a manufacturing company
 For a digital company
where the manager takes on a
variety of duties across many
disciplines, in contrast to
marketing or finance
departments where managers
are accountable for their
departments.
 By continuously assessing the
money spent on creating the final
products, operational
management aids in cost
containment (Jackson and
Adamson, 2018). In terms of
manufacturing, productions, or
the delivery of services, it is
primarily concerned with
overseeing, coordinating, and
planning.
3. A review and critique of the implementation of
operations management principles within the chosen
organization
An environment management system is essentially created with the intention
of ensuring that the company's environmental goals and targets can be met in
accordance with its environmental regulations. In order to achieve business
objectives as effectively as possible, operations management is important (Nikouei
and Mardani, 2021). The suggested business process concentrates on a continuous
process of improvement actions to obtain the results much better ways, including
quicker delivery, equipment utilization, improved workforce, and higher-quality items.
Mango's growth plan involves vertical integration and diversification.
Lean Production:
The goal of the management strategy known as lean production is to eliminate waste
while maintaining quality. This method may be used across all areas of a firm,
including design, manufacturing, and distribution. By increasing a company's
productivity and responsiveness to customer requirements, lean manufacturing
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seeks to reduce expense. This strategy aims to eliminate or reduce operations like
stock holding, fixing faulty goods, and pointless movement of people and goods
inside the company that do not add value to the manufacturing process. Due to
Mango's involvement in the fashion sector, there are a number of advantages to
employing this approach at the operational level (Thapa, 2019). Which implies that
there will be more waste that has to be taken into account. The firm has thus
adopted leaner production practices in its operations to reduce waste at the
manufacturing level in order to deal with such situations.
Agile Manufacturing:
Rapid customer reaction is given top priority in the agile manufacturing
process, which elevates speed and agility to a crucial competitive advantage. It
provides a really intriguing strategy for creating a competitive edge in the quickly
changing industry of today. Quick shifts in client demand and small windows of
opportunity may both be exploited significantly more effectively by an agile business.
In order to modify the production process, precise data will be essential. With the
implementation of changes in market circumstances, the primary goals of this are to
increase efficiency and reduce costs.
4. An analysis of the extent to which the operations
management of the organisation in the case study meets
the requirements of the organization
Mango operates in accordance with its ideals of simplicity, sustainability, beauty,
and usefulness in order to provide for the requirements and wants of its consumers
in the quickest manner possible. In order to achieve the most significant strategic
goals that were set for the long-term plan, the company's objectives are primarily
short- to medium-term aims and goals. Through their department of operation
management, Mango has placed their sights on providing high-quality, sustainable
manufacturing at the lowest possible cost in order for the business to accomplish the
goals and objectives that the organization has established (Vijaya Sunder and Ganesh,
2020). Operation management is essential and even more effective for an
organization's profitability. Since there are many different mango goods on the
market, choosing the proper ones might involve a number of hazards and obstacle.
 Quality is the first and most crucial need for brand Mango. Since everyone
wants to purchase sustainable things. This will encourage businesses to
market their high-quality goods more effectively and bring in more customers.
 Mango adopts a cost-effective strategy in their operation management. As
customers demand high quality sustainable products, companies take this
into account and provide high quality and sustainable products. The company
is eliminating superfluous purchases while providing its clients with a fair
product made from high-quality materials. It is the fundamental reason why
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customers are devoted to the brand.
 Mango does an excellent job of maintaining their workplace. This will
maintain their cooperation, alignment with their objectives, and use of quality
control in their work. In order to make the maximum use of their workers'
abilities and goods at once, the company maintains solid relationships with
both its worldwide suppliers and employees (de Villiers Getz, 2020)
 Mango may produce their goods in accordance with current market trends by
using the operation management concepts. As clients are extremely happy
with their operational decisions, the manager searches for market demands
and tries to meet them.
5. Discussion of continuous improvement as a philosophy
and describe the Lean principles
Lean manufacturing aims to increase output, decrease waste, and improve
efficiency. Lean production techniques come in a variety of forms and aid businesses
in optimizing their operational management. In relation to Mango, the company's
operation management practices just-in-time production. In several industries, the
term "lean production" is used often. Mango is constantly upgrading their collection
while disrupting the fashion supply chain that retains supplies. It aids in guaranteeing
that Mango has greater production control than its competitors.
Lean Principles
It is mostly relevant to control rising organizational waste. These guidelines
aid businesses in lowering production and establishing minimal prices for their
goods. It is referred to below:
Value definition: This aids in demonstrating client demands related to the worth of
their purchase. Consumers are always focused on achieving financial worth
satisfaction. By offering customers fresh experiences from each of their new
launches with fashionable goods of excellent quality and within reachable price
ranges, Mango is meeting their needs.
Creating flow - It is crucial for a business because it ensures that resources like
personnel, equipment, and materials are moving in the appropriate direction. By
utilizing the appropriate talent inside the firm, it will assist in improving the finest
output. Mango makes sure that every employee has received enough training and is
aware of the company's goals and mission in order to guide their efforts in the proper
directions (Azadegan, Modi and Lucianetti, 2021). Maintaining a worldwide customer
base will help Mango achieve commercial success. These lean principles will enable
the business to add value to its consumers by meeting their needs in line with
emerging trends and market expectations.
Applying the six sigma and their effectiveness
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It is a highly helpful strategy that aids in concentrating on the organization's
total profitability. In order to adapt to the changing business environment, it uses the
operation management philosophy. The firm's skills may be improved by identifying
overlaps, flaws, and crucial components throughout manufacturing. Mango has to
use these strategies to increase product diversity. The following lists these
components.
Define - To bring about beneficial changes in the business, it is important to define
the goals and objectives. Mango needs to create goals for its personnel in order to
progress continuously. In order to do this, Mango's management must concentrate
on determining the demands of their clients.
Measure – It refers to the necessity to assess the excellence and quality of items. In
the event that their quality isn't entirely satisfied, it will assist Mango in adapting
alterations. This may occur if Mango analyzes its production process and deepens
its understanding of it (Gupta and Nagpal, 2020).
Analyze – It is crucial to examine every production process. Any material's overlaps
and flaws can be found via analysis. As a result of properly recording and evaluating
every step of their process, Mango produces goods of the highest caliber.
Design - By reducing unnecessary waste, it offers a precise understanding of the
goods. To enhance consumer retention, Mango has to be more precise about
developing its items in a more sustainable way.
Verify: In this final stage, Mango will confirm that every step of their current
procedure has been completed. This will reveal whether the designs, aims, and
control are adequately regulated.
Continuous Improvement
In order to satisfy customers, this is an integrated management philosophy
that constantly seeks to improve the quality of both the goods and the processes. It
is a primary issue that encompasses all organization operations and is founded on
principles, which is more significant. This is crucial for the business in order to modify
their work in response to client demand (Immigration, 2018). The market will face
additional obstacles as a result of improvements. It aids in reducing waste and
makes use of affordable resources and inventories. By consistently focusing on their
management and operations, Mango may be the competition.
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review
and critique of operations management principles within
your organization
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The development of a continuous improvement strategy is crucial for ensuring
that manufacturing process quality problems are dealt with. It may be accomplished
by using Mango in the framework of the PDCA technique.
Plan- It is a planning process that identifies market demands and potential
organizational changes. Mango must schedule daily adjustments to market
behavior.
Do - To bring about changes in the organization, Mango must begin putting their
practice into action. Since the practice will only last a limited time, it will begin as an
original change. The Mango staff will be able to adopt the same task with great
productivity (Harris, J.A., 2019).
Check: Effective management and monitoring of changes is required. As the
manager of Mango, you must operate under close supervision to minimize the
possibility of errors.
Act – This is necessary in order to take action so that the changes may endure and
be developed in organizations in a productive manner. These must be included in
the aforementioned process in order to properly execute necessary modifications.
7. Conclusion
According to the assessment, Mango has a solid foundation for the operation
management of the company. To boost overall efficiency, a corporation must create
a competent operation management through a knowledge of operations and
operation management. According to the discussion of operation management
principles, organizations are adhering to the correct concepts, which aid them in
sustaining the productivity of their workforce. This satisfies the company's
requirements, aims, and objectives. Last but not least, Mango must improve lean
manufacturing in order to boost the effectiveness of the business's entire operations.
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References
Azadegan, A., Modi, S. and Lucianetti, L., 2021. Surprising supply chain disruptions:
Mitigation effects of operational slack and supply redundancy. International Journal
of Production Economics. 240. p.108218.
Chen, C.H.V. and Chen, Y.C., 2021. Influence of intellectual capital and integration on
operational performance: big data analytical capability perspectives. Chinese
Management Studies.
de Villiers Getz, L., 2020. Connecting Senior Managers and Certification Regime
requirements with operational risk. Journal of Securities Operations &
Custody. 12(3). Pp .207-218.
Gupta, G. and Nagpal, S., 2020. Green dimensions, environment orientation and size: impact
assessment on operational performance of manufacturing firms. Global Business
Review, p.0972150920919880.
Harris, J.A., 2019. The Difficult Plantation Past: Operational and Leadership Mechanisms
and Their Impact on Racialized Narratives at Tourist Plantations (Doctoral
dissertation, Middle Tennessee State University).
Immigration, R., 2018. Immigration Operational Bulletin 659–October 29, 2018.
Jackson, E.L. and Adamson, D., 2018. The live sheep export supply chain: When operational
and societal complexities collide. International Journal of Business and Systems
Research. 12(2). pp.181-196.
Kuruppuge, R.H. and Gregar, A., 2020. Strategic, tactical and operational decisions in family
businesses: a qualitative case study. The Qualitative Report. 25(6). pp.1599-1618.
Meng, M. and Pang, T., 2022. Operational efficiency analysis of China's electric power
industry using a dynamic network slack-based measure model. Energy. 251.
p.123898.
Mitic, P., 2022. Correlations in Operational Risk Stress Testing: Use and Abuse. Journal of
Operational Risk. 17(2).
Nikouei, A. and Mardani, M., 2021. Application of Agricultural Land Cadastre in
Compilation of Comprehensive and Operational Cropping Pattern of Farms: A Case
Study in Isfahan Province. Agricultural Economics and Development. 29(1). pp.235-
266.
Thapa, R.J., 2019. Challenges faced by the hospital industry in Nepal: guidelines to enhance
operational efficiency and effectiveness in primary value chains (Doctoral
dissertation, University of the West of Scotland).
Vijaya Sunder M and Ganesh, L.S., 2020. Lean Six Sigma in Banking Services: Operational
and Strategy Applications for Theory and Practice. Springer Singapore.
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PROJECT
MANANGEMENT
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Table of Content
Part 2: Project Portfolio
Project Title 11
An overview of the case study you have been given 11
An explanation of each stage of the PLC that applies to your
selected project, including supporting documentation for each
stage (e.g., business case, the project plan, cost-benefit analysis
and work breakdown structure):
 Project initiation 11
 Project planning 12
 Project execution 12
 Project closure 12
Analysis of the project methodologies and tools used 14
Review and critically evaluate the effectiveness of the PLC in
application to your project using the appropriate theories models
and concepts 14
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Project Title
Project Management defines as the best utilization of skills, techniques, tools,
specific knowledge for delivering something valuable to people. In other words,
project management refers to the process in which a particular time frame is fixed to
hit goals with the help of a team. The objectives of project management are to
effectively complete work within the limitations of time, scope, and money. Project
management includes project documentation, planning, tracking, and communication
(Kshirsagar, 2020). In order to implement a project to lower employee absenteeism,
this report will discuss case study-related methodologies and project life cycle
phases. This may be accomplished by creating a business case and applying the
project life cycle correctly. The major goals of this initiative are to provide on-site
catering, support staff members' healthy lifestyles, and lower absenteeism.
An overview of the case study you have been given
The case study here represents the stages involved in delivering the project in
the correct procedure. Projects are the main goals of an organization which is
necessarily to be achieved in a particular time frame. Each project or goal comes
with its expected deadline. Therefore, it is the necessity for a project to regulate its
processes with the help of proper planning, initiation and execution. BSS Industrial is
a distributor of building material that employs approx. 1903 employees. The
company has set its own objectives to lower employee absenteeism brought on by
snacking and casually roaming. This has an impact on both the industry's success
and the company's reputation (Awe and Church, 2020).The company has to use
certain tactics to get its workers more involved in extracurricular activities that would
improve their performance. This may be accomplished by emphasizing CSR and
providing lunch options for employees. This becomes crucial in order to give
employees a healthy diet and way of life that will improve their productivity.
An explanation of each stage of the PLC that applies to
your selected project, including supporting documentation
for each stage (e.g., business case, the project plan, cost-
benefit analysis and work breakdown structure):
Project life cycle refers to the array of phases in which a project will move
forward. This comes with the management of the particular project by the project
manager for attaining the goals from beginning to end. In reference to BSS Industrial
Services, the phases of PLC are given below:
 Project initiation
This is a starting phase of the project life cycle in which companies observed new ideas,
techniques and insights in order to achieve respective objectives. BSS Industrial services
needs to analyse its requirements and resources and after taking everything into
consideration then, initiate a plan which helps in attaining the success of the firm in a
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particular time period. As the staff will assemble, policies will be developed, and a strategy
will be created. For the purpose of offering canteen amenities inside their site grounds, the
BSS Industrial services has its own scope, resources, and objectives. The firm that provides
employees with the proper guidance to assist them achieve the goals will benefit from this
initiative.
 Project planning
The organization effectively starts preparing to accomplish the goals at this point.
Resource collection, budgeting, and risk analysis are all part of planning. A minimum budget
of $50,000 is needed by the BSS Industrial Services to set up a cafeteria and supply
wholesome meals (Mikkelsen and Marnewick, 2020). Due to the employees' lack of
interest in dining at the cafeteria, this project may be at risk. The concepts of Lean
Manufacturing and Six Sigma may be applied to this. In which BSS Industrial manages all
plans and ideas while keeping costs, timelines, waste, and efficiency in check.
 Project execution
The moment has come to put all the plans into action in accordance with the goals, after
they have been established. This will be accomplished by utilizing all of the resources
amassed, mitigating risks, and getting rid of pointless elements that could interfere with the
fulfillment of the objectives. Plans are put into action by the company by identifying any gaps
that may exist, including the workforce, and getting down to business. BSS Industrial
demand flawless execution that is practical for the company. They are required to provide
canteen facilities that meet quality requirements. To complete the job before it's too late and
the situation worsens, BSS Industrial services cribs must take one thing into account
(Afonin, 2019). To avoid chances of failure, they need to track every process time to time
by managing the quality and mitigating risks and keep on the recent technologies and
chances occurs.
 Project closure
The project will be terminated at this point in the project life cycle, and the owners will be
responsible for the outcomes. It might be either favorable or bad. By settling shareholders
and investors and creating all final reports, projects reach their conclusion. In order for BSS
Industrial services to benefit from this initiative, employee absenteeism must be decreased.
Employee satisfaction is required, and all operations must be properly wrapped up. By doing
this, the business will demonstrate its capacity to take on initiatives in the future.
Work Breakdown Structure:
Work may be made more manageable and accessible by using a common
productivity strategy called task breaking. The Work Breakdown Structure (WBS), one of the
most significant project management papers, is the instrument that applies this method to
projects. It does it on its own, integrating scope, cost, and schedule baselines to guarantee
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project plans are in sync. In order to carry out leading actions, this requires effective
management support. The BSS Industrial services needs this tool to make it simple for its
personnel to carry out project work. Confusion will be reduced as a result, and the project's
objectives will be achieved (Reed and Angolia, 2018).
Gantt Chart:
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Analysis of the project methodologies and tools used
The project life cycle is a highly useful tool for evaluating project methodology, goals,
and activity implementation. It is crucial to employ equipment and methods that complete the
task in a methodical manner. The many stages of the project life cycle are crucial to the
current project. Finding the proper ideas is aided by these techniques. They are proficient in
making crucial choices for locating beneficial resources, supporting staff, and creating a
strategy that will satisfy organizational objectives (Su and Lucko, 2019). To be in charge of
staff performance, Cromwell Tools must leverage the fundamentals of project management,
such as technology, software, and smart devices.
Review and critically evaluate the effectiveness of the PLC
in application to your project using the appropriate
theories models and concepts
Project preparation, commencement, execution, and closure are all included in the
project life cycle, which is a crucial piece of documentation. These phases are crucial for
establishing the concepts, beliefs, and objectives of the organization project, which will assist
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to directly empower the workers (Galli and Lopez, 2018). By examining its breadth,
dangers, and process flaws, he critically assessed whether PLC is effective in launching
programs. BSS Industrial services require success in setting up their cafeterias and reduce
employee absenteeism. For example, they are required to manage employee input,
innovative technology, and the use of effective techniques and tools (Wen and Qiang,
2019). This will be done using waterfall techniques that help in dealing with current
situations. Six sigma methods also help to bring innovation, changes to the project life cycle.
This provides assistance in analyzing, designing and evaluating needs to reduce waste and
the company will be able to achieve its goals.
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References
Afonin, M.V., 2019. Tax risk peculiarities in project execution. International Journal of
Engineering and Advanced Technology. 8(5). pp.2226-2230.
Awe, O.A. and Church, E.M., 2020. Project flexibility and creativity: the moderating
role of training utility. Management Decision.
Galli, B.J. and Lopez, P.A.H., 2018. Risks management in agile new product
development project environments: A review of literature. International
Journal of Risk and Contingency Management (IJRCM). 7(4). pp.37-67.
Kshirsagar, S., 2020. Study on applicability of the scrum, agile project management
approach on EPC/EPCM projects (Doctoral dissertation, College of
Management and Economics Studies, UPES, Dehradun).
Mikkelsen, M.F. and Marnewick, C., 2020. Investigation of the institutionalizing
responsibility of project managers for project benefits realization. The
Journal of Modern Project Management. 7(4).
Reed, A.H. and Angolia, M., 2018. Risk management usage and impact on
information systems project success. International Journal of Information
Technology Project Management (IJITPM). 9(2). pp.1-19.
Su, Y. and Lucko, G., 2019. A unified quantitative model for project management
with singularity functions. In Construction Research Congress 2016 (pp.
2019-2028).
Wen, Q. and Qiang, M., 2019. Project managers’ competences in managing project
closing. Project Management Journal. 50(3). pp.361-375.
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