Operations Management - Decision Making

Operations Management
Name of the Student:
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Author Note:

1.(Task A)
(a)Decision-making Responsibility
The operation manager is the one who areassigned for the production of goods and
services. The responsibility includes various jobs that need to be done by the operation
manager, and they are namely operation processes, planning, embracing design as well as
performance improvement, control, and strategy (Sparks 2013). So, as the CEO of the a2z
company, it is my responsibility to provide this type of job to the operation manager so that
the manager can deliver the best quality products as well as services to the consumers. This
will ultimately enable the firm to flourish in the international marketplace as well, along with
capturing the domestic market (Watson, Wood and Fernie 2015).
The operation manager should possess the responsibility of the different departments,
which will enable the manager to provide the quality work and assist the company in luring
the customers and in expanding in the international marketplace (Varley 2014). The
department that is controlled and looked after by the operation manager are human resource
management, asset management, and cost management. In this notion, the magerial theory of
desgining of the process can abe mentioned, whereby the reaserchers have claimed that, it is
essentially tre role of the operation manager to consider the volume and the different types of
variety thata will be hlepeful to deal with the delivery demand. With the increase in the
volume managimg the output become schallneging and then, the operational manager must
take proper decisions in order to mnage the product output. The theory of managerial
decision making also states that the process designing is alos an important role, of the
ooperations manager in determioning the value of the product. This departments are critical
for the organization to flourish in the marketplace and to accomplish success in it. These are

critical as the total operation of the company is depending on the three departments, which is
being looked after by the operation manager (Waters and Rinsler 2014).
Therefore, as a CEO of the company, it is my responsibility to monitor the work of
the operation manager and the quality delivered to the customers. These are so as it will
furnish the company with the opportunity to flourish in the marketplace and to obtain the
target that the company is willing to attain in the future (Zidan 2015).
(b)Cooperation for the Decision-making
The operation manager needs to cooperate with the different departments so that the
manager can decide to become successful in the firm, which will assist the organization to
flourish in the marketplace. This needs to be understood by the manager so that they can
coordinate with one another to provide benefit to the company. As the company a2z is willing
to expand internationally, the operation manager needs to keep the vision in their mind to
offer quality products and services in the international marketplace. This will automatically
enable the firm to flourish in the process. There are different managers with whom the
operation manager need to cooperate so that the company can be benefited and they are:
 Marketing Manager: The operation manager, along with the marketing manager
of a2z company, need to look after the marketing strategy that the company is
going to adapt to flourish in the international market. These are critical for the
company as they are the only source to reach the customers and assist them to
obtain the success (Reid and Sanders 2015).
 Finance Manager: With the finance manager, the operation manager needs to
look after the finance that is being required by the company to continue the
operations in an efficient way possible so that they can expand in the international
market. This will assist the finance as well as operation manager to adopt the

strategy accordingly so as to become successful in penetrating the global
marketplace in the process (Collier 2015).
 Human Resource Manager: With the assistance of the human resource manager,
the operation manager need to assign the right people for the job so that they can
efficiently work and expand in the international marketplace (Dulebohn and
Johnson 2013). These are critical for the company as the new idea might come
along with the employees who are being hired in the process and help a2z to
obatin what they are intending to obtain from the market.
©Service Process and Physical Layout
To maintain the efficient convenience store in the domestic and the international
market,a2z company need to look into the products as well as services that they are providing
to the consumers. This is necessary for the company to understand so that they can frame
their layout of an effective physical layout of the store (Andreti et al. 2013). These are critical
for the company so that the customers avail the service and product from the company and
the firm is able to push sale their products to the consumers (Sparks 2013).
The main motto of the firm should be to design the store in an effective way possible
so that they can attract the customers towards the products so that push sale is possible in the
process. The company also requires to focus on the customers flow so that they can manage
the crowd and assist them to generate revenue in the marketplace (Wells, Evans and Cheek
2016). This is necessary for the expansion of the firm and help them to obtain the success in
the marketplace. The company also need to design the store in such a way so that the layout
is able to justify the buying habits of the customers as per the geographical location, taste and
preference of the consumers and demand and supply of the products and service in the market
(Collier et al. 2015).