Individual Report on Operations Management
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Added on 2021-03-26
Individual Report on Operations Management
Added on 2021-03-26
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Operations Management: IndividualprojectThe Colissimo’s logistics hub of Bordeaux-Bègles1)A detail of the chosen company, product or service.For this individual project I decided to choose the service named Colissimo. Colissimo isa delivery service for individuals, created in 1989, and is part of the French group, Le Groupe La Poste. Colissimo ensures the delivery of packages with a delivery time of 48 hours in France, but this delay is not guaranteed by Colissimo. The service also allows you to track your package using an identification number. Colissimo also offers the sale of “ready to ship” packaging.We will focus our analysis on a specific case, which is the Colissimo’s logistics hub of Bordeaux-Bègles in France. This hub was created in 1794 and it’s now the oldest sorting center in France. This logistics hub of 14 000m² worked 24 hours 6 days a week and can handle between 140 000 and 220 000 packages per day. More than 185 employees are mobilized to run the center. The aim of this hub is to sort the entering and outgoing packages. Indeed, the sort center of Bordeaux-Bègles handles every package coming from the departments around Bordeaux and destined for the rest of France but also every package coming from France destined to the 8 departments around Bordeaux.In this hub, the operations start with the arrivals of the packages by trucks at the unloading docks. There started the unloading process of the truck's trailer. This can varydepending on the type of trailer: classic trailer or live bottom trailer. For classic trailers, the packages are packed on pallets or specific iron containers and have to be unloading manually. For the live bottom trailers, packaged are stocked loosely and are unloaded automatically on the sorting line thanks to live bottom trailer. For this process, heavy packages have to be placed below to not damage the other packages during the unloading. This is a video of the unloading of a live bottom trailer in the Colissimo hub, who can help to have a better vision of the process:https://youtu.be/_83dn11lLVI.https://youtu.be/_83dn11lLVI
For the next step of the operations, the packages enter in the sort line by portal. This portal will read the barcode label to extract data about the package such as its weight, its destination, its volume etc. Large packages going to a manual sort line, and when they are sorted, the package are stowed depending on their destination to finally be stocked in the shipping area waiting to be packed in a truck. Concerning casual packages, named “machinable”, are sent to the sorter. It’s important to specify that the large majority of packages are “machinable”. Then the sorting process take place with a huge high flow sorter (291 meters) including 486 rocking trays. Every package is put in arocking tray when it enter in the sorting line, then dumb in a container that correspond ofits destination to finally be loading in a trailer to be shipped to his destination. Defective packages are removed manually from the line by the operator and are send in confection. To have a better visualization of the sorting line operation, this a video of functioning of the Bègles hub sorting line:https://youtu.be/YZ5At9Ff4-M.2)An explanation of how you selected the above company, product, or service.Firstly, I selected Colissimo because it is part of an important French group, namely Le Groupe La Poste. It was also interesting to me to choose a sorting hub because I had already visited a sorting center in the past, not a Colissimo center but a LaPoste center. And even if Colissimo is one of the major actors of the package's delivery, some improvements are possible, if not necessary. My choice of the specific case of the Bordeaux-Bègles is based on the fact that this sorting hub is an old generation center compared to the new generation of Colissimo center that they are creating since 2016. The Bègles hub is still running well but some improvement of the operations management is possible to improve the productivity of the hub. And finally, I decided to pick this case because I found a really interesting online visit to this location who helped me to have a concrete idea of the operations.
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