Operations Management: Key Approaches, Business Objectives, and Environmental Factors

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This report explores the key approaches to operations management, including queuing theory, lean production, Six-Sigma, and KAIZEN. It examines the importance of operations management in achieving business objectives and analyzes the impact of internal and external environmental factors on management decision-making and operations. The report uses examples from the healthcare and hospitality sectors to illustrate the practical application of these concepts.

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INTRODUCTION......................................................................................................................1
TASK 2......................................................................................................................................2
P4 Explaining he key approaches to operations management including the role of managers
and leaders..............................................................................................................................2
P5, M3 Importance of operations management in accomplishing business objectives.........3
TASK 3......................................................................................................................................4
P5, M4 Evaluating factors within business environment that has impact on management
decision making and operations............................................................................................. 4
CONCLUSION.......................................................................................................................... 5
REFERENCES...........................................................................................................................6

INTRODUCTION
Management of business operations is crucial to have control over quality to satisfy needs of
customers. In this regards, the report will discuss key approaches to operations management
including the role of managers and leaders and importance of operations management in
accomplishing business objectives. Further, the report will also demonstrate factors within
business environment that has impact on management decision making and operations.
1

TASK 2
P4 Explaining he key approaches to operations management including the role of managers
and leaders
Queuing theory: The theory is based on a specific time towards a particular aspect within
operations. hence, the queues are mutual for external and internal process within TDMH and
it can enhance the cost of operations. the theory helps in providing ways in which business
can operate without depending on urgency or time viability issues (Rumble, 2019). LIFO and
FIFO are the two concepts on which this theory is based and presents all the aspects
according to the business requirement in terms of time. NHS can apply this theory to manage
their tasks as per their priorities.
Lean production: The approach is effective in improving operational process by eliminating
wastes from the production process. Hence, it helps in minimising wastes to make use of
resources in effective manner (Qin, Nembhard and Barnes 2015). This theory is applicable to
production organisations to improve their performance by developing operational activities
efficiency effectively. in this way, quality of products and services can be improved.
Six-Sigma: The approach is also effective in reducing errors within operational process to
provide satisfaction to people. in this regards, the focus of this approach is to improve quality
of services to make effective use of resources to work smoothly and effectively.
Organisations operating in hospitality and health care sector such as NHS and TDMH can use
this approach to deliver quality results to satisfy needs of consumers.
KAIZEN theory: The theory is known for its effective management of operations to
improve its efficiency. this helps in accomplishing tasks through checking, executing and
making changes that are necessary. In this way, business is able to apply this theory in order
to reduce concerns associated with tasks that are important to overcome issues related to
operations (Reid and Sanders, 2015). It is a step by step approach and also difficult to
implement. There are different areas where the firms such as TDMH and NHS can use this
theory to manage operations such as data, service, improvement and customer management to
enhance overall performance.
These are the key approaches to operations management that are useful in managing and
controlling operations of business in an effective manner to achieve desired outcomes.
2

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P5, M3 Importance of operations management in accomplishing business objectives
Operations management is a process where the raw materials within a business are converted
into finished or final goods that are available for customers to access through retail or online
services provided by business. It is very important for the management of TDMH to improve
efficiency within their operations through application of number of theories and approaches.
this will help in accomplishing desired goals and objectives as per the requirements. in
addition, there is a great importance of operations management within business as it helps in
producing quality services and products that can increase satisfaction of customers. in this
regards, several methods are available such as providing training to employees to enhance
their skills and knowledge, effective use of technologies, approaches and techniques etc. to
make operations better and effective (Haksever and Render, 2017). In addition, manager and
leader within business are responsible for managing factors associated with operational
activities to improve services to gain competitiveness in market.
Manager and leader both play a crucial role in managing business performance and
operations to achieve desired aim and objectives. They are responsible for managing
employee relations, strategic management, engagement and involvement of employees etc. to
improve overall performance. in this regards, leader is able to make use of transformational
leadership to manage certain changes that are required in cope up with business issues and
solutions. It helps in making balance between business profitability and sustainability. The
focus remains on improving quality of products and services which requires effective
operations. Hence, management of operational activities is important to become competitive
in market.
3

TASK 3
P5, M4 Evaluating factors within business environment that has impact on management
decision making and operations
There are both internal and external environmental factors that have impact on wider business
and its operations. Here, the role of manager and leader is important to manage these both
factors to implement strategies for the development and growth of organisation.
Dimension in contemporary environment include external and internal factors such as
strength, weakness, opportunity and growth. Hence, leadership practices are required in Costa
Coffee to manage business dimensions to take advantage of business opportunities that helps
in delivering quality services. it can be said that leadership plays a vital role in every
organisation in managing internal environment that has impact on business and its operations
(Karlsson, 2016). in this regards, they are responsible for managing CSR activities for all the
stakeholders and to manage functional units of business. Effective leadership approaches will
help Costa Coffee to improve their CSR Activities and also operations to achieve success.
In addition, it is also very important to manage effective relationship with stakeholders to
implement strategies associated with CSR activities with the help of leadership and
management. Employees, investors, government, society, customers etc. ate the key
stakeholders for business which requires value from operations to achieve satisfaction. in this
globalised and competitive world, it is very important for the business to remain competitive
and effective to provide beneficial results in terms of profits and productivity. in this regards,
relationship with internal and external business environmental factors is also managed
effectively to create values for business in terms of sustainability (Heizer, 2016). Costa
Coffee has responsibility to ensure that stakeholders are happy and their expectations are
fulfilled to encourage sustainable intraprenurship and entrepreneurship effectively. Further,
factors within the outside environment such as political, social, economic, technological,
legal and environmental must be managed well to cope up with today’s modern business
world.
4

CONCLUSION
It is assessed from this report that approaches to operations management are important to
have quality and effective control over operations to improve its efficiency and effectiveness.
This helps in producing quality products to satisfy customers. In addition, management of
operational activities is also important to produce quality services. Further, there are some
factors exists in business internal and external environment which should be managed well to
remain sustainable and effective.
5

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REFERENCES
Rumble, G., 2019. The planning and management of distance education. Routledge.
Reid, R.D. and Sanders, N.R., 2015. Operations Management, Binder Ready Version: An
Integrated Approach. John Wiley & Sons.
Haksever, C. and Render, B., 2017. Service and Operations Management. World Scientific
Publishing Company.
Karlsson, C. ed., 2016. Research methods for operations management. Routledge.
Heizer, J., 2016. Operations management, 11/e. Pearson Education India.
Qin, R., Nembhard, D.A. and Barnes II, W.L., 2015. Workforce flexibility in operations
management. Surveys in Operations Research and Management Science, 20(1), pp.19-33.
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Operations Management: Key Approaches, Business Objectives, and Environmental Factors

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