This report explores the critical roles of leaders and managers in achieving business objectives through effective operations management. It examines different leadership styles, management functions, and key operational approaches like Total Quality Management, Lean Production, and Six Sigma. The report also analyzes the impact of external factors such as corporate social responsibility, sustainability, and stakeholder expectations on operational decision-making. Using the example of London Electric Vehicle Company (LEVC), the report demonstrates how leaders and managers can leverage these concepts to drive organizational success.