Operations Management of Tui - Assignment

OPERATIONS
MANAGEMENT OF TUIOPERATIONS
MANAGEMENT OF TUIISSUE:NEGATIVE ONLINE REVIEWS CONCERNING THE QUALITY OF
HOTELS AND RESORTS USED WITHIN TUI PACKAGES
ISSUE:NEGATIVE ONLINE REVIEWS CONCERNING THE QUALITY OF
HOTELS AND RESORTS USED WITHIN TUI PACKAGES

INTRODUCTIONINTRODUCTION The company was established in 2007, through the merger of First
Choice Holidays PLC and the Tourism Division of TUI AG, owning
56.4% (Ft.com, 2020).
 The company has a wide coverage of 180 countries and claims 30
million customers.
 A British leisure travel Group, headquartered in Crawley, West Sussex
has been facing an operational issue of negative feedbacks online.
 The issue needs to be met through taking some effective solutions for
enhancing the company’s outlook.
 The company was established in 2007, through the merger of First
Choice Holidays PLC and the Tourism Division of TUI AG, owning
56.4% (Ft.com, 2020).
 The company has a wide coverage of 180 countries and claims 30
million customers.
 A British leisure travel Group, headquartered in Crawley, West Sussex
has been facing an operational issue of negative feedbacks online.
 The issue needs to be met through taking some effective solutions for
enhancing the company’s outlook.

STEP 1: OVERVIEW OF
OPERATIONAL PROBLEMSTEP 1: OVERVIEW OF
OPERATIONAL PROBLEM The issue of negative online reviews for the quality of
TUI packages has been one of the most significant
and unmet issues of the company.
 It could be stated on clear grounds that the downfall
of the company has been because of the negative
reviews on the website and other online tools.
 The issue of negative online reviews for the quality of
TUI packages has been one of the most significant
and unmet issues of the company.
 It could be stated on clear grounds that the downfall
of the company has been because of the negative
reviews on the website and other online tools.