Operations Management Plan Assignment

OPERATIONS MANAGEMENT PLAN
Name of the student:
Name of the university:
Author Note:

Executive Summary
Operations Management is the process of conducting and managing the internal as well
external production to delivery functions of the company. The operations management is a
crucial function which includes the supply chain, procurement policies, inventory
management, and the dispatch of the customer orders with the payment system. The paper
thus tells about how Happy Trails, a small fish store opened in a college is operating and
earning revenue. The paper discusses the various sections of its supply chain to value chain
and the overall quality management through logistics.

Table of Contents
Introduction....................................................................................................................4
Discussion......................................................................................................................4
Operation Strategy.....................................................................................................4
Process Design...........................................................................................................6
Quality Management..................................................................................................7
3PL.............................................................................................................................9
Value Chain................................................................................................................9
Inventory Planning and Control...............................................................................10
Supply chain management.......................................................................................11
Performance objectives............................................................................................13
Operation System Process........................................................................................14
Conclusion....................................................................................................................16
References....................................................................................................................17

Introduction
Happy Trails is a small-sized fish shop outlet located in the canteen of Imperial
College, London. The company has its branches in the north-east of London and has opened
its outlet in this college for one year. It has gained massive popularity among the college
students who are non-vegetarian and earn quite a lot of revenue from the canteen store beside
the other shop outlets scattered in the region. The consumers of the fish shop are mainly the
students, teachers and the working staff. The company is operating in the market for four
years with origins in the Buntingford, a small market town in East Hertfordshire. The targeted
customer segment is the fish lovers who are mainly into seafood. The fish market is quite
popular in London, and the company is growing through it’s positioning in top colleges of
London.
Discussion
Operation Strategy
Figure 1: Operational strategy design
Source: Manufacturing strategy formulation process| ResearchGate
The role of the operations strategy is to oversee the proper allocation of resources in the
organisation and support the long-term strategy of the company in the competitive market
(Bozarth and Handfield, 2019). There are limited resources in nature, so a sustainable