Operations Management Tesco

Added on - 22 Nov 2020

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Operations Management
TABLE OF CONTENTSINTRODUCTION..........................................................................................................................3MAIN BODY...................................................................................................................................3A) Overview of company and department contribution to business..........................................3B) Detail about the customers of Tesco and their expectation....................................................5C) Analysing the way different process types has assisted organisation in improving theability of accomplishing operation objectives..........................................................................10D) Analysing the procedure and providing the recommendation for improvement.................11CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONOperational management is the managerial activity which includes various tasks such asoverseeing, designing and redesigning of business operations. The purpose of operationmanagement is to assist an organisation in increasing working efficiency. Managing operation isvery much crucial for enterprise in order to provide high level of satisfaction to customers.Operational management is primarily concerned with converting input into output. It is aneffective operation management which drives firm towards achievement of success and growth.An effective operation management assists organisation in accomplishing desired businessobjectives.The present report will have focus on examining the current status of operationalmanagement in TESCo. An organisation is among one of the big retailer in United Kingdom.Study will also have emphasized on identifying the different procedure has helped an enterprisein accomplishing short as well as long term objectives. Project will include few suggestionsrelated to the changes which can be made in operational management system.MAIN BODYA) Overview of company and department contribution to businessTesco is multinational British company operating business in retail sector. Anorganisation has successfully expanded business in fourteen countries. In addition to this, Tescooperates four types of stores these are extra, express, metro and superstore. The purposeoperational management by Tesco is to fulfil the needs of customers and meet their expectations.An organisation by implementing the operational strategy intends to provide customers withvarious benefits. Innovative as well as effective operational management strategy has assisted anorganisation in achieving success. Distinct operational management strategy has assistedorganisation in gaining competitive advantage.The operation strategy adopted by Tesco mainly covers different aspects such asfunctional, corporate and business unit strategy. Business entity plan to expand businessoperations at international level is considered to be as corporate strategy. Tesco has adopted thecustomer centric approach according to which enterprise develop products or services accordingto the demands of consumers (Burgess, 2018.). Multi format stores has helped organisation inincreasing sales and profitability. It has provided firm an ease in distributing goods and servicesto wide number of customers. Management in Tesco now have focus on bring improvement in
product or service delivery system. An organisation for enhancing the supply chain managementhas implemented advance technology at workplace. Employment of modern technology withinan enterprise has lead to the increase as well as improvement in working efficiency ofemployees, this strategy has also assisted business entity in developing high quality standards forproducts and services. Tesco has done innovation in supply chain which has enabled enterpriseto deliver quality services and products to clients. In addition to this, company utilises is ownfleet for transporting products from suppliers, it has aided an enterprise in preventing the delay insupplies and helped in making timely deliveries of goods and services. Lean as operationalmanagement approach has been adopted by Tesco for brining improvement in supply chainmanagement (Slack and Brandon-Jones, 2018). Lean management approach has assisted firm ineliminating the unnecessary procedures and wastes.Contribution of Different department in operational management of an organisation.Human resource management and marketing department has made significantcontribution in an effective operational management of Tesco. These functional units havehelped Tesco in achieving success and fostering growth. In context of human resourcedepartment, manager in this functional unit has developed the team of highly skilled and talentedworkers for executing different operations within an organisation. Human resource manager inTesco has made the proper training arrangement for supporting employees in developing theskills and core competencies which are required for performing the different operationalactivities. By providing the training to workers, human resource manager in Tesco has madeemployees aware about their roles and responsibility which is very much important for avoidingconflicts and for smooth functioning of business. This department has helped management inensuring effective as well as efficient utilisation of resources. It has helped business entity toincrease in effectiveness, productivity and efficiency (Chow, Chiu and Tang, 2018.).Research and development department in Tesco has supported operational department indeveloping the products according to the needs and demands of customers. This functional unithas supported an enterprise in maintaining the balance between demand and supply. Researchand development department has made significant contribution in accomplishment of overallbusiness objectives. This functional unit has played significant role in improving theperformance of products and service offered by Tesco.
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