Operations Management Report - Quality Management in Procter and Gamble

Operation
Management Report

Table of Contents
INTRODUCTION ..........................................................................................................................2
MAIN BODY...................................................................................................................................2
1. Operations and quality Management information ..................................................................2
Operations and quality Management information.......................................................................2
2.Background information of the chosen company ...................................................................2
Information of the chosen company ...........................................................................................2
3. Application of appropriate operations and quality management theories ..............................3
TQM............................................................................................................................................4
4.The scope and purpose of operations and quality management theories in the business
situation.......................................................................................................................................5
5.Understanding of the approaches for managing quality and the continuous improvement
within the organisation .............................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9
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INTRODUCTION
Quality management is the management where all the activities are performed to
maintain the level of excellence to assure about the quality of the product or services for the long
term goals. This report is going to evaluate the operation and quality management in the chosen
company Procter and Gamble(P & G) which is an American global company which offers the
goods globally in the field of grooming, home care, beauty, fabric, personal care, family care
(Malyar, 2020). The report further elaborates the operations and quality management theories
with the solutions of various issues of he company to perform better in the company.
MAIN BODY
1. Operations and quality Management information
Operations and quality Management information
Quality management is the revolutionary idea and it is a way to manage the tasks in such a way
so that level of excellence can be maintained within the organisation. The tasks such as planning
related to the quality, quality assurance, quality control and quality improvement. Under this, the
long term goals are achieved with the help of short term goals. If the companies want to perform
better, they are required to look after and manage all the activities to make the quality better. All
members of the company should work together so that the products or services can be improved
to meet the demand of the customers. Companies can also increase their competitive advantage
with the help of improving the performance. Under which the leadership plays an important role
by managing the customers and setting the objective of the company. The employees will also be
involved in deciding the objectives of the company. That will directly motivate the employees to
enhance the level of loyalty and productivity.
2.Background information of the chosen company
Information of the chosen company
The chosen company is Procter and Gamble(P & G) which is an American global company
which offers the goods globally in the field of grooming, home care, beauty, fabric, personal
care, family care. It is founded by the William Procter and James Gamble in the year 1837
headquartered in the Cincinnati Ohio. It is one of the smart marketers which is known for its best
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