Operations Management | Tesco

MANAGEMENT AND
OPERATIONS

Table of Contents
PROJECT 1....................................................................................................................................................3
1 Introduction of company and management structure:.............................................................................3
INTRODUCTION.........................................................................................................................................3
3. Management and leadership theory.......................................................................................................6
4. Management by objectives and Chao theory ........................................................................................7
5. Impact of leaders and managers activity on Tesco................................................................................7
CONCLUSION..............................................................................................................................................7
REFERENCES...............................................................................................................................................8
INTRODUCTION ......................................................................................................................................11
PROJECT 2..................................................................................................................................................11
CONCLUSION ...........................................................................................................................................11
REFERENCES.............................................................................................................................................11

INTRODUCTION
Management and operations is a branch that concerned with controlling, planning and
designing the method of business production of services and products (Bolden, 2016). Through
managing the overall activity of organization make their performance level higher than the other
companies have. Leader and manager perform management function in the firm successfully
through knowledge of leadership. TESCO is a British private limited company. There
headquarter in UK, Welwyn garden city. Tesco mobile, tesco bank and Budgens are subsidiaries
of the organization. Mr. Jack Cohen is the owner of the firm. This report explains the structure of
company and management, it also defines the role of manager and leader. This study describes
the impact of leaders and mangers in firm productivity and key operations. Thus, it included the
efficiency of operational that can help in achieving business objectives and goals. This project
explains the external environment factors impact on operational management and decision
making by leaders and managers.
PROJECT 1
1 Introduction of company and management structure:
Tesco is one of the most popular retailer organizations. It provides its good quality
grocery product and services to people with the help of 476000 employees (Park, Ungson, and
Cosgrove, 2015). Company's delivery service is faster than another firm has. They made
products for men, women and kids, like clothes, toys, gifts, food and wine etc. Tesco operate
their business in many countries like France, Hungary, China, Poland, Ireland etc. successfully.
Firm is owned by many partners, it was founded in 1919 about 99 years ago. Organization
provide their good quality services to customers.
It was a global organization that expands its business outside the UK in 12 countries of
the world, now they want to spread it more and more with having many customers with good
experiences while they are using their services or other things of TESCO. In industry there are
11 members of committee controlled by Dave Lewis who is the group CE. Company is based on
hierarchical structure that reflects their huge size of business. Cohen is the first chairman in
1947 to 1970 but at the present John Allan is the chairperson of company, they join this position

in March 2016. Alan steward is the financial executive, after changes in board four non
executive directors are retired and three get hired in the committee members.
Figure 1 Tesco management structure
Source: Tesco Organizational Structure. 2018
Organization has many layers of management in small and large store. All these levels
play there important role through controlling and commanding (Jones Christensen, Mackey, and
Whetten, 2014). Store manager, Personnel and non food trading manger are very important part
of the whole managing structure. All they are connected with each other through this formation.
Through reducing stages of the structure organization can increase the flexibility.
2 Role of leaders and managers
Tesco is famous for their good quality products and services. In the organization it can
manage their whole production activity through managers and leaders; they both play their
different role for making business more successful than its competitors.
Manager role: this position is full of heavy responsibilities to manage the whole
performance activity in t Tesco. They are the producer, coordinator and planner or dealer (Chen,
Zhang, and Wang, 2014). They help in making company more successful in the marketplace. In
the firm they give direction to workers or other staff members for completing their task. They
also had known as many names, according to their work performances in various levels in the
industry. Mangers roles in Tesco:

Business development: development of business is very important in firm. In many
conditions, senior level manager are responsible for controlling the functions of business. CEOs,
executive and CFOs are also known as managers.
Staffing managers: it has been completed by manager, thus for doing this activity they
have the knowledge of various functions of Tesco. They play their job role through making
effective team who performed its work within effective workforce.
Manager as innovator: manger has the skill of innovation they can innovate products and
services according to people needs. Innovator quality is making them successful in their
personal and professional lives. Innovation is very important for making business more powerful
and successful than its competitors. Manager need to make innovation that raise their
organization position better in marketplace.
Leader roles: leader is also as important as the manger has in the organization. Their part in firm
is to influence worker’s behavior in many ways. They put a clear goal for firm, guide and
motivate employees through using motivation techniques. Leadership is the skill that every
leader has to carry within their professional activity. The main role of leader is motivating people
who are working under their management; leadership and management both are different to each
other but having the same aim that is for achieving business objectives, goals that make Tesco
more successful than now.
 Leader play there role through managing the overall work performance of employees.
 Leader role in organization is to motivate workers in workplaces. That can improve their
performance better than now.
Different between leadership and management:
Management leadership
Management is a group of people who make
new competitive strategies, which help in
difficult situation of organization.
Leadership is a quality that help managers and
leaders to mange employees work performance
in the company.

3. Management and leadership theory
Company faced many situations during running its business activity. They face negative
and positive both conflict in firm. Lack of motivation increase employee turnover in workplace,
this will impact on production of Tesco products and services (Azar, and Vaidyanathan, eds.,
2016). Leader can help in this situation through motivate workers and support for completing
their task.
Sudden conflict situation between two or more employees can controlled by good
management and leadership quality. Both work together for achieving business objective and
goals. New competitors entry in marketplace is another situation of organization that impact on
their profitability and decrease their sales.
They make new plans and strategy which are very helpful to control the situation of tesco
(Peaucelle, 2015). Henri Fayol’s theory is perfect way to define the management and leadership
role and characteristics. There are some stages that can apply in various company situations that
are:
 Planning: manager make their plans in the difficult situation of organization. Through
planning they can save firm in any conditions at every stage. They can create schedule or
plans in business process.
 Organizing: manger also help through organizing things and goods that are required by
employees, people or the other staff members.
 Commanding: manager need to make good commanding overall the activity of business.
They provide information of rules and regulation in work areas. Through motivating they
can support them as well.
 Coordinating: coordination is the best way to motivate employees and build moral in
them for completing their task that is very important in organization business success.
Healthy coordinating directly impact on management and leadership function.
 Controlling: this is the last stage of Fayol theory which has to be needed for manager and
leader both when they are playing their effective role.

4. Management by objectives and Chao theory
Chao theory: is a piece of arithmetic. It focused on very sensitive stages of organization.
Few changes effect the business system behavior completely. This theory tells to owner of
company that little changes in production can Impact on overall functions(Norman, 2014) of the
firm. Some managers do not focused on the method of changes that affect its business, thus
according to this theory leaders and other management departments does not make long term
future prediction, they need to create very small term process that help in making decisions in
Tesco.
Management by objectives: it means that management is a technique where employees and
manager or leader perform together towards achieving set goals. (Higgs, and Dulewicz, 2016).
Through this process tesco leaders and other members plan their event or task to achieve
business objective and goal to make organization more successful and powerful in marketplace.
This will help in identifying and plan something for completing task that also help in make
success or growth of firm.
Both of this theory impact on business profitability. They can improve business
performance levels and management stages. Thus, all the theory can impact on company
profitability of Tesco. Through taking guidance of seniors manager take their decision.
5. Impact of leaders and managers activity on Tesco
Leaders and managers they both are every effective for making business more successful,
within having a great leadership quality, skills, behavior and knowledge of many functions
(Macdonald, Burke, and Stewart, 2017). They have the understanding of different policies and
rules that help in controlling the employees and other workers in Tesco Company. Mangers give
direction to firm for achieving their aim or motive. Organization recommends motivation theory
that help in motivating their employees, which increase their interest to perform within high
effective workforce.

CONCLUSION
By summing up this report it has been concluded that management and leadership both
are plays very important role in organization. Manager can mange or control overall activity of
firm, leaders motivate employees and manager organize and plan new strategies or ideas that
impact on firm productivity. Chaos theory, management theory affects the performance of
company and workers. It also helps in achieving business objectives and goals that increase
growth and profitability of organization. Through motivation leaders support employees at
workplaces.

REFERENCES
Books and Journals
Azar, A.T. and Vaidyanathan, S. eds., 2016. Advances in chaos theory and intelligent
control (Vol. 337). Springer.
Bolden, R., 2016. Leadership, management and organisational development. In Gower handbook
of leadership and management development (pp. 143-158). Routledge.
Chen, C.C., Zhang, A.Y. and Wang, H., 2014. Enhancing the effects of power sharing on
psychological empowerment: The roles of management control and power
distance orientation.Management and Organization Review. 10(1).pp.135-
156.
Higgs, M. and Dulewicz, V., 2016. Developments in leadership thinking. In Leading with
Emotional Intelligence (pp. 75-103). Palgrave Macmillan, Cham.
Jones Christensen, L., Mackey, A. and Whetten, D., 2014. Taking responsibility for corporate
social responsibility: The role of leade
Macdonald, I., Burke, C. and Stewart, K., 2017. Systems leadership: Creating positive
organisations. Routledge.
Norman, G., 2014. Management by Objectives. In Dictionary of Industrial Organization.
Edward Elgar Publishing Limited.
Park, S.H., Ungson, G.R. and Cosgrove, A., 2015. Co-aligning Strategies with Management
Structures and Systems. InScaling the Tail: Managing Profitable Growth
in Emerging Markets (pp. 91-107). Palgrave Pivot, New York.
Peaucelle, J.L., 2015. Henri Fayol, the manager. Routledge.
Online

Tesco Organizational Structure. 2018. [ONLINE] Available through: https://research-
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