Operations & Project Management

This report explores operations and project management in the context of an organization. It discusses the implementation of operational principles, such as variance and change, and their relation to lean and six sigma principles. It also examines the extent to which operation management matches the requirements of the organization and provides recommendations for improving operational functionality. The chosen organization is MFI, a British furniture retail organization.

Operations & Project
Management

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Introduction about the chosen organisation............................................................................3
Explanition about operation v/s operational management.....................................................3
Review and critique at implement of principle for operation management in context of
organisation along with this its relation with six and lean principle......................................4
Extent to which operation management match with requirements of organisation...............6
To define continue improvement plan that is used for developing aspects in term of
operational principle...............................................................................................................7
Continue improvement principle that is used for justifying recommendation to improve
operational functional.............................................................................................................8
PART 2............................................................................................................................................9
An overview about MFI project.............................................................................................9
Business case that show importance of project, its target market and cost benefit analysis 10
Business case........................................................................................................................10
Planning for project..............................................................................................................11
Project plan and implement of this for each stage of life cycle in relation with MFI project11
Work break down structure for new product........................................................................13
Gantt chart that is based on WBS.........................................................................................14
Analysis with theoretical and conceptual arguments that utilise project methods, tools and
leadership required in project...............................................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Operation and project management refers to planning and execution of different
operations that are related with service and product organisation. It includes different aspects that
are demand, forecasting, production planning and supply chain collaboration which leads
management to complete all operations within systematic manner (Zhou, 2016). Project
management refers to planning and execution of projects that is related with service and business
world by undertaking all of its aspects that are initiation, monitoring and controlling of projects.
The main aim of operations and project management is to control and close all projects for
accomplishing top position in market. This report is composed from point view of MFI that is
operating their business in furniture industry and its headquarter is situated in London, United
Kingdom. Moreover, this report highlights on two different parts that is includes review and
critique of operations management within in the organisation. It also includes different stages
that are present as per project and documentation to ensure effectiveness of selected project.
MAIN BODY
Introduction about the chosen organisation
MFI is a British furniture retail organisation that is the largest manufacture of furniture
products within UK. Most of the business outlets of MFI are exist in retail parts that are situated
with-in and beyond local boundaries of UK. The organisation was founded in year 1964. It is
well-known for their largest supplier of kitchen and house furniture (Weglarz and et. al., 2012).
Further, MFI abbreviation stands for Mullard Furniture industry which is currently operating
their business as a public limited company.
Explanition about operation v/s operational management
The term operations refers to the procedure that includes different processes, individuals,
equipment etc. that came together with in organisation for generating appropriate value in the
organisational products. With high value products it is also easy for satisfying needs and wants
of customers within effective manner. In context of MFI operations management helps

management to perform urgent task on priority basis that leads to accomplish its objectives
within decided time period. On the other side, Operational management refers to entire
manufacturing and production system that results to store, conserve and deliver more energy into
finished products in order to gain competitive edge in market by performing its work with use of
effective resources and products.
Review and critique at implement of principle for operation management in context of
organisation along with this its relation with six and lean principle
There are various operational principle are implemented by organisation which is essential
to critically review in order to performing all task with appropriate principles (Van Wassenhove
and Martinez, 2012). From perspective of MFI utilise of operational management principle and
its types are mention as follow:
 Variance- The role of variance principle in organisation is to engage in each and every
process that is adopted by organisation. Along with this variance principle leads
management to complete their work within more effective manner. In case of reducing
cost variance principle analysis all those aspects that are required to control and manage
as per right time manner. In context of furniture industry variance principle helps to
manufacture good quality of furniture through completing all work in proper manner.
 Change- With this principle organisation state that operational management principle are
required by organisation to assure that all of its projects are completed with updated
information and technology. MFI is one of the best organisation that is enhancing
individuals spending through attracting them for all products that are manufacture to
satisfies needs and wants of customers (Turner, 2014). With change principle MFI also
gain competitive advantage through completing its work within creative way.
Six Sigma
This is known as quality control methodology that is developed in the year 1986 and it is
used for driving essential data that leads organisation to analyse all issue that states in the
operational process. In simple terms six sigma works as an effective process which is used to
completed all activity in minimum time period with minimum mistakes. Steps of six sigma
quality control chart are mention as follow:

 Define- It is the first step of six sigma process that defines and understand all needs and
wants of customers. This methodology is used by management for providing accurate
direction to employees for completing all work as per decided strategy.
 Measure- This refers to second step that determine all work for organisation is used for
manufacturing and completing all task according to actual state. This refers to evaluate
all resources which related with products that is also beneficial for making qualitative
products.
 Analyse- With analyse step it is used for evaluating all issue that generates issue at time
of launching product (Rowbotham, Azhashemi. and Galloway, 2012). It also consider
all problems which is related with implement and modification of new method for
formulating product in process of MFI furniture.
 Improve- In this step for determining management identify all issue and problems that
modify work as per section. This is used for creating chances to accomplish succession
within respective manner. MFI utilise it for improving all of its performance that
contains to work with environmental aspect.
 Control- This is last stage under which six sigma approach and control all of its
business activities that minimise problems and issue which is used for manufacturing
products as per customer requirement.
LEAN principle
With understand of lean principle it is used to provide better advantages for all
operational manager that are engaged in work of MFI. It provides various innovative and
business ideas that is used for improving production process (Schniederjans, Cao and Triche,
2013). Lean principle evaluate all of its steps that identify value and generate better flow of
information by pursuing perfection among ll products. This step also helps to launch new
products with in a particular segment. MFI consider to launch furniture for hall that satisfy needs
of organisational products in proper manner. Some steps for them are mention as follow:
 To identify value- With this principle MFI define value and deliver organisation
products for delivering better value that offers better value to all of its customers. This is
basically generates those action through which customer pay for all essential products
that are useful through understanding taste and preference of customer products.

 For mapping value stream- After deciding and setting all plans, the process for new hall
furniture products complete the finished products which is used by customers to make
essential consumption about products. With this process organisation reduce all those
activity that not provides better value to buyers.
 To better flow of activities- According to this process, manager ensures that each
activity which is stop in continuation of work generates challenges for organisation
because it generates waste for organisation (Parisio, Rikos and Glielmo, 2016).
Therefore, to deal with this in proper manner management of MFI avoid those reason
due to which work is stopped.
 Establish of time approach- In order to manage work between all furniture units and
products MFI implement time approach method for producing and completing all
activities in decided time period. Moreover, it also helps to deliver all products within
effective manner.
 To pursue perfection- This is last and most important essential step of Lean principle
because with this stage it is easy for management to complete all work as per production
activities such to manufacturing new units as per decided benchmark.
Extent to which operation management match with requirements of organisation
Operation management theory refers to set of different practices that are used by
organisation for increasing efficiency and it is used by companies for increasing efficiency. This
also concerned about controlling of production process and business operation in most efficient
manner. Concept, model and theory related with operation management is as follow:
Theory of operation management
BPR is one of the most effective design that refers to complete all work activities as per
for organisational goals. This also refers that all task and objectives of MFI designed to gain
better results from its operations such as to gain high returns from low investment. Cost
reduction and quality of services refers business process that manage work by range of different
activities and process into simpler form. MFI implement BPR theory to manage its work
according to buyer intention and needs (Mir and Pinnington, 2014). This refers that needs and
wants of each customer is different because of its furniture requirement. Moreover, it is also
beneficial for evaluating profits in each manner.
Concepts of operation management

There are three different group of activities are performed by department of operation
management to derive all aspects of business. MFI implement all three concept to gain desired
results which are designing, organising and supervising.
 Design- Before the start of a project planning is the first step that is used by management
for designing all action and activities that are included in project. MFI is focus to launch
its products in new market. Therefore, to target all customer in proper management
consider that projects take place as per plans.
 Organising- With this facility organising facility all production activities and design
them to complete work as per ready basis. Almost all furniture products are designed on
customization basis so MFI also focus that refers its task will be performed to manage
task as per decided operational strategy (Kerzner, 2019).
 Improving and supervising- With this step it is analysed that management improves
their work capabilities to perform all work according to right quality and quantity. With
this concepts management achieve its work inventory as well as human resources which
concern work activities according to decided standards and goals.
To define continue improvement plan that is used for developing aspects in term of operational
principle
This is essential for organisation to complete all work and operations according to
management strategy. In present scenario, most of the organisation relates to utilise all those
technique that work as different procedure through which MFI manufacturing units perform its
work with more efficiency. Continue improvement plan is implemented by respective
organisation for outline of all essential activities in order to gain maximum output from all
operations.
Define of value It is a step of lean principle that is used by organisation for
generating more value in all services and products. With offering
high value management attract more customers in order to
enhance sale of furniture.
Mapping value stream As per this principle, value stream consider all products are
designed properly due to which management acknowledge that
all activities are performed in organised and systematic manner.
Creating flow With this step monitoring and checking of its activities

manufacturing process reduces problems to manage all work.
Establishing a pull Just in time approach is implemented by management for
completing its activities as per completing all task as per right
manner. So due to no delay in work management accomplish
longer benefits.
Pursuing perfection Perfection is last principle for lean management that is used to
complete work as per advanced technologies. MFI utilise and
implement this principle to attain longer profits within market.
With operational management principle it is concerned that by minimising expenses and
reducing unessential activities profits of MFI is increased as all activities are performed in right
manner. This is also used by management in manufacturing better furniture products.
Continue improvement principle that is used for justifying recommendation to improve
operational functional
Continue improvement plan, it refers to business organisation that is used to improve
working performance of organisation (Harrison and Lock, 2017). This leads employees to
manage its work and gain desired results. The continuous improvement plan after review of
different principles are as follow:
BASIS Current methodologies Proposed methodologies to
apply
Quality For managing quality, principle of
organisation is implemented
through which new design of
furniture is implemented by
management.
In order to assure all quality it is
determine that MFI organise
each operation for better supply
chain management to work.
Monitoring and controlling is
used to assure quality of
product.
Cost With principle of variance it is
used by company for enhancing
better line of products that reduces
cost of overall operations.
MFI implement variance
principle to minimise overall
operational cost by employing
skilled labour for performing

work by reducing waste of
products.
Delivery Change principle is not implement
with right manner. Moreover, due
to less interaction with
stakeholders it is also complex for
delivery of products.
Lewin’s change management
model leads organisation to
complete its work as per right
approach that directly increase
performance of engaged
employees.
Recommendation to improve organisational function
According to operation management and its principle it is analysed continue
improvement plan helps MFI to identify recommendation which is mention as follow:
 Management must utilise automated techniques that is used to increase quality of
products by performing its work in effective manner.
 With implement principle such lean and theories like BPR and to apply them properly
helps organisation to manufacture all units in right manner.
 Another recommendation is that retail outlets which are managed by organisation help
employees for completing their work as right manner and offer right results.
PART 2
An overview about MFI project
According to present market conditions, MFI is one of the leading Europe
manufactures/retailers that operates retail outlets among all over UK. Its maintain better results.
This also concern that it is an integrated organisation which are manufactured by MFI to manage
its product portfolio for more than 500 products. Their ownership and exclusive brand name is
also managed to complete all task with competitive edge in market (Grant, Trautrims and Wong,
2017). Moreover, as per provided case study it is also analysed that MFI division launch strategy
for long term success through which organisation provides shared and focused direction by
implementing right communication techniques. Implementation of essential action in all products
refers that due to enormous activities it is not possible to gain constant changes in organisation.

Business case that show importance of project, its target market and cost benefit analysis
Organisations have both inside and outside clients. Truly the nature of items and
administration gave by workers to one another inside is legitimately reflected in the nature of
items and administration offered to the purchaser. For instance, if a representative makes an
enquiry to another office inside the association they ought to hope to be treated with a similar
regard as a client making an enquiry from outside the association. This absolute business
approach assist with encouraging genuine cooperation and create all out client care. A basic yet
viable way of thinking is "treat others the manner in which you hope to be treated" MFI Deals
Division propelled a progression of Business Explanations intended to convey its Strategic,
Group Esteems and Duty to Quality Assistance.
Project- The current project which will be started by the organisation is to manage all work as
per retail outlets that is increasing market area and customer base. The important aspect for its
project management generating cost benefit by analysing all those aspects that are not necessary
for organisation. In last, target market of MFI is to attract international potential customer
(Fleming and Koppelman, 2016).
Business case
This refers to the formal document which is prepared by manager of an organisation so that
individuals associate all aspects that is linked with projects, objectives, strategies and value.
From the perspective of MFI business case is defined as follow:
Company overview MFI is a British organisation that is operating their business in
furniture industry. The local area for managing British operations is
to complete its operations and functions as per employing large
number of individuals for achieving top position in market.
Mission and vision Vision of MFI is to establish them as an international brand. Mission
of organisation determines to enhance its retail outlet to reach at
global level.
Objective Main objective of organisation is to increase its work capabilities
through offering creative and unique furniture.
Strategy Company is used to increase its products variety that leads to
accomplish organisational objectives.
Monitor and control According, to this stage all performed activities monitor with use of

software that operates by organisation to implement essential
activities for complete all work in effective manner to follow all
functions as per strategy.
Planning for project
Cost Estimate amount of cost for this project is £25,000- £ 35,000
Communication To manage all activities and functions manager determine to
complete its products for making effective communication. For this
transparent and digital communication channel is implemented by
management. E-mails, mobile phone and calls is used by
management.
Scope In context of scope organisation determine its objectives and goals
must match with long term area. This states that local and
international country both work to perform its work in proper
manner.
Project plan and implement of this for each stage of life cycle in relation with MFI project
Product life cycle can be defined as the group of different steps that is followed by top
authority of organisation which are manager and supervisor. This also represents an effective
framework which aids all activities to complete project in effective manner. From perspective of
MFI it is used to initiate and manage project that acquired various places to enhance number of
outlets at different places. In modest way MFI and its management is focused for increasing their
work area that leads management to complete work in proper manner for enhancing market area.
It results customer base and market area is increased to boost sale and profit of furniture
products.
 Project initiation- It is first level that is related with project life cycle in which
organisational objectives that relates and state project to complete all task as per project
(Enshassi, Kochendoerfer and Al Ghoul, 2016). MFI use this stage for analysing
problems and issue that work as barrier for organisation. With this management consider
all objectives that modify retail outlets and manage them to sale and demonstrate all
products variety. In order to increase market are project initiation leads to complete work

according to plan and design to accomplish company objectives and goals in effective
manner.
 Project planning- Under this step the management analysis all those PLC that utilise for
managing and planning project activities which is used to context all resources as per cost
and time. It is essential for MFI to make plan because it leads them for work in constant
manner and its execution among all phase. Each action and activity which is planned
must complete work to monitor them for regular changes. Example- It is used to consider
work by right step and review quality of British furniture.
 Project execution- according to this stage, project plan are implement to generate regular
progress that monitor for accomplishing desired results. Along with this it is mandatory
for MFI because it helps management to prepare and implement plan for reducing
challenges that are raised while increasing number of retail outlets (Elghondakly, Moussa
and Badr, 2015). Moreover, organisation also implement principle and strategy to
manage all operations. Example- project execution area consider to work properly that
makes projects successful for increasing sale of British products in all areas.
 Project closure- It is the final stage that for project life cycle at which projects and its
activities that are closed to match their action with objectives. This is also used by
management for completing all work as per results which leads to complete all work as
per decided objectives for manufacturing furniture for hall that increase product variety
and it also show to work with more efficient manner that increase number of customers
and value for organisation. For situation analysis management consider work by
understating areas through geographical basis. It results task and operations are
completed according to market situation. Example- by making right management
techniques for understanding work that gain longer results in per areas.
Project initiation
The positive impact of project initiation is that management complete task which helps in
performing work by understanding situation.
Negative impact some-times various issue are identified and it is not possible to solve them all.
Project planning
Positive aspect for project planning leads management to complete work in proper manner which
is leading work areas to manage and complete work for each situation with prepared plans.

Time required for completion of projects according to plans required long term plans that is time
consuming and it also not ensure plan deal with uncertain situation. So it is also a complex point
for organisation that work as a negative aspect.
Project execution
This helps MFI to deal with all challenges by analysing all aspects that generates positive factor
for organisation in completion of work properly.
According to negative aspect the solution provided by management are complex due to which
desired results are not achieved.
Project closure
In perspective of positive aspect it is used in making areas for making action of organisation as
per analyse of company objective and goals.
Negative impact of closure stage in making areas is that company face challenges to work
properly because it is not possible to match each stage with objective.
Work break down structure for new product
The main role of WBS is to manage project and activities into small sections that leads
employees to work and manage them as per priority of time. From perspective of MFI all
activities divide its objectives to attain longer results for completing all work in an organised
manner.
Gantt chart that is based on WBS
Gantt chart divides all activities and changes them from theoretical perspectives into visual
form through offering them as per visual form. This also states MFI complete its work that

consider to work with methods that show time and also dates to manage projects in effective
form.
Analysis with theoretical and conceptual arguments that utilise project methods, tools and
leadership required in project
With implement of waterfall model, effectiveness of MFI projects is evaluated that is
mention as follow:
 Requirement- This model evaluate and monitor all resources that are required to manage
project activities and to gain desired objectives in effective manner. With this stages
organisation also prepare strategies that MFI monitor for utilising organisational lean
operational principle.

 Design- According to design stage, all principles and strategies that is adopted by
management for completing its work that minimise project and formulate it to gain long
term projects that leads to attain all goals in proper manner (Beringer, Jonas and Kock,
2013). Moreover, design of MFI project is to gain cost benefit and make organisation as
an international brand.
 Development- This is one of most essential stage that all activities and actions are
projects with executed manner. Organisation is focusing to execute all projects through
Total quality management, just in time approach and also democratic leadership style
leads to share all information towards development of organisation.
 Testing and evaluating- It is last stage that undertakes overall details which is related
with project and it also analyse work methods to check them in proper manner. Further, it
is also essential for organisation to work in efficient manner by making changes to work
as per feedbacks.
CONCLUSION
From the analyse of above report, it is concluded that for obtaining high results
productivity and efficiency of organisation that are required for managing operations and
projects within right manner. With-in context of this report operation and project management
implement different principle that is produced by organisation for manufacturing better
procedure with in organisation. Moreover, with continues development plan all activities and
operations improve by utilising project life cycle. In the last, with implement of all operations
management attain its goals by developing proper operations and project management.

REFERENCES
Books and Journals
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<https://www.guru99.com/initiation-phase-project-management-life-cycle.html>