Operations and Project Management: Review and Critique of Operations Management Principles in Mark and Spencer

ID
Unit Number and Title Unit 187 –
Operations and
Project Management
Title Review and Critique
of Operations
Management (Part
1

Table of Content
Part 1: Business Report
1. An introduction to chosen organization p
2. An explanation of operation vs operations management p
3. A review and critique of the implementation of operations
management principles within the chosen organization p
4. An analysis of the extent to which the operations management of
the organisation in the case study meets the requirements of the
organization p
5. Discussion of continuous improvement as a philosophy and
describe the Lean principles p
6. A continuous improvement plan, including your justified
recommendations for improvement, based on your review and
critique of operations management principles within your
organization p
7. Conclusion p
References p
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1. An introduction to chosen organization
Mark and Spencer company is a British multinational corporation which is
headquartered in the London. It is the retail store which deals in the beauty,
customers, and the food commodities. It was started by the Michael Marks and
Thomas Spencer in 1884. It is registered on the London Stock Exchange and it is an
element of the FTSE 250 index. This company has 959 branches across the country
and has 615 stores which deals only in food products and beverages. Organization
has extend the product line in clothing brand of men, women and kids. Company has
started its online facility for the delivery of food products. It is renowned retail store in
the UK(Gan, and Zheng, 2019). The company aims is to maintain the long term
relationship with the customers. It is known for earning the largest profit and paying
the more taxes in the UK.
2. An explanation of operation vs operations management
Operations refers to the set of the several activities which helps to execute the
businesses in efficient manner. These activities includes the manufacturing of
products and the management of supply. It is the arrangement of the tasks and
methods to maximize the profit of the organization. It means to arrange all the raw
materials, resources, raise the finance and to convert the input in to the output. It
consider all the elements which aids to fulfill the demands and desire of the
customer. It has to ensure that there should be balance between the demand and
supply in the market (Hu, and Luo 2021) . Operation includes the procedure of the
producing the good quality products and plan the ideas related to the production, and
the best allocation of resources in optimum way.
Operation management is the employment of the trade practices that provide
advantage to attain the highest rate of efficiency in the company. It is related with
the transfer of raw materials and workers in to product and services to increase the
revenue of the business. The team of operation management try to build the balance
between the cost and the expenses to increase the operating profit. The operating
profit of the company is measured by the deducting all the direct and indirect
expenses from the revenue(Jian, Wang, and Jiang, 2021). The operation managers of
the company is maintain and deliver the good service to the clients. It analyses the
proper apportionment of the resources to reduce the wastage. It helps to lower the
cost per unit of the product. It handles the proper management of stocks, to manage
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the problem of the under stock or overstock out situation. It deals with the several
crucial issues such the area of the plant, methods of project management and to
enforce the technology networks.
Operations Operation management
 It includes the activities and tasks
which indulge in the
manufacturing of products or
services on daily basis. It is the
proper maintenance of the
inventory in the company and
managing the distribution of the
raw materials.
 The operations in Mark and
Spencer deals in the purchasing
and selling of products and
services to increase the profits
and sales for developing an image
in the market. It helps to conduct
the business operations in
smoothly manner.
 Operations management is the
process of activities indulge in the
production stage or post
production stage. It means to
create the value and transfer of
goods and services. It deals with
the procedure of controlling and
managing the production
activities. It deals in the
administration department with the
ability to focus on the efficiency of
the businesses and to tackle with
the irregularly changes that the
administration consider to
withdraw it from the organisation.
 In the case of Mark and Spencer
the company should adopt the
needed changes and
modifications in the goods and
install the new technologies and
innovations for improving the
product system. By using this
tools the company revenue will
increase earn the highest yield as
compared to the previous year.
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