Operations and Project Management: A Case Study of Rochelle Clothing Company

This case study analyzes the implementation of operations management principles in Rochelle Clothing Company, including continuous improvement and lean principles. It also provides recommendations for improvement based on the review and critique of the organization's operations management.

Operation and Project
management

Table of Contents
1. An Introduction to chosen organisation.......................................................................................3
2. An Explanation of operation vs operations management............................................................3
3. A review and critique of the implementation of operations management principles within the
chosen organisation..........................................................................................................................3
4. An Analysis of the extent to which the operations management of the organisation in the case
study meets the requirement of the organisation.............................................................................5
5. Discussion of continuous improvement as a philosophy and describes the lean principles........6
6. A continuous improvement plan, including your justifies recommendations for improvement,
based on your review and critique of operations management principles within your organisation.
..........................................................................................................................................................7
Recommendations......................................................................................................................8
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

1. An Introduction to chosen organisation
Rochelle clothing company is the chosen organisation which is located in Uk and this company
basically deals in fabric and clothing. This company always comes with the products which are
desired and required according to the customers(Picciotto, 2020). This company always take care
of the customer requirements and produce accordingly. By this organisation can expand their
market base and can also increase there customer base by expanding it globally and get effective
and efficient in that industry.
2. An Explanation of operation vs operations management
Operation is the term in which it involves the internal business operations which is managed in
an effective manner to generate the products according to customer satisfaction. It also represts
the specific task which is involved in business operation process and it is known as the global
procedure and implemented in each organisation. It is done by the employees and can affect in
services, production and distribution services(Pan, and Zhang, 2021). This management involves
maintaining of business operations and recreating it as per it is required and the essential
procedure which is required to to make this companies products and managing services. In this
process it allows to covert raw material into an completed goods. As this process maximises the
productivity level of organisation. In respective with Rochelle company they are providing good
quality of clothes and fabric which attracts the customers and leads in increasing its customer
base. Operational management main work is to plan, form and supervise the business operations
to manufacture and produce clothes and fabrics. This company ensures the material that is
preferable worldwide and by that quality of clothes they can complete the target based audience
and can achieve they profit globally in an effective manner.
3. A review and critique of the implementation of operations management
principles within the chosen organisation.
Operation management is essential for the organisation in order to manage the business
operations in an effective manner. It is important for an organisation to known about various
approaches and principles to maintain the quality of business operations, this helps the company
to maintain and deliver quality oriented product to fulfil the customer requirement. Rochelle

clothing company tries to use right application and approaches to balance their quality of
products. The principles that this company follows are as follows.
Reality: This means an organisation focuses on the problems and which can be solved by
techniques and this principle will help Rochelle clothing company to find the business
operational problems and solves it accordingly with best possible strategies(Singh, 2019).
Organisation: This is a principle which indicates the planning and strategies of the organisation
and they should have appropriate planning as to practice different operations in the organisation.
In the context of Rochelle the marketing strategies and approaches helps this organisation to
expand their business and to earn organisational goal.
Humility: This principle save the production cost of an organisation and this helps in the long
run profit. This also develops and balances the cost of the organisation and this also serves
products and services at good quality with reasonable and affordable rates(Obradović,
Todorović, and Bushuyev, 2018, September). This works well with Rochelle clothing company
to adjust the pricing of the products that an company is serving to their customers.
Success: In an organisation customer is treated as there first priority so for the success of the
organisation it is important to focus each kind of customer as each customer do not have same
preferences but it is important to work according to each customer requirements. An success of
an business is describes as the happiness of an potential customer. As Rochelle clothing
company has high customer base as they are happy with the product that the company is serving.
Accountability: This term is considered as the principle as it is important to make each work
accountable. It is a responsibility of an organisation to accountable each action of customers as
well as employees. In an organisation management department and board of director are
considered as the main part of an organisation who is accountable to each action.
Change: The change is necessary in the organisation with time as preferences of customer also
changes with time. Change is necessary for maintaining the stability in the organisation for
attaining aims and objectives. Rochelle clothing company should change while opting various
strategies and principles in order to make changes in the operational management.
Variance: This is a principle in which process and technique can be innovated to make a change
in the organisation. By this business gets better success and response from there customer base.
This always measure it in an numeric terms and this always helps the organisation in variable

and marginal cost. In this function trial wave has been chosen as it depends on parameters in
which the expectation energy value is as lowest as possible.
4. An Analysis of the extent to which the operations management of the
organisation in the case study meets the requirement of the organisation.
Operational management is considered important for an organisation as this management make
the right use of resources at right place with an desired action(Hair, and Sarstedt, 2021). It is
important for an Rochelle clothing company to use this operational management to increase the
productivity level of the organisation and which leads to higher profit, this management always
woks in an efficient and effective form which also expands the business to the highest level and
this also increases the customer base of an organisation. It is essential that the management and
other department of the organisation mainly focuses on the desires and the requirements of the
customers and work according to that to make maximum profit. There are some objectives by
which an organisation can make its objective in an efficient manner.
Cost reduction: It is important for an business that they identifies all of cost so that an company
can take effective measures in order to decrease the operational cost and increase the profit rate.
This analysation can increase the sustainability of the organisation which also leads in success.
The cost usually increases due to production department and it is important to analyse and use
effective practices to reduce the external and overall cost in order to increase the profit.
Quality: It is important for the company to make good quality of product as the quality only
attracts the customers and increases its customer base. So it is important to maintain a good
quality of product. By maintaining this many other desires and requirements will more forward.
By ensuring the customers with good quality it gives an satisfaction as global level and the
customers will become a loyal customer and that can become useful for the customers.
Productivity: The productivity level is managed by the business and at the global level. It
usually measures the economic performance of the company which differentiate the amount of
product and services which is produced by using various resources and units of the
organisation(Zasa, Patrucco, and Pellizzoni, 2020). If an company has high level of productivity
then the economy of the organisation can sell and produce more product and services with the
same resources and with same human effort. Rochelle clothing company has high level of
productivity which increase there profit and also expands their business worldwide.

5. Discussion of continuous improvement as a philosophy and describes the
lean principles.
Continuous improvement is also known as lean improvement and also considered as a
technique and due to which the workflow can be maintained in an suitable form and can be done
in an appropriate way. It6 is also an ongoing improvement of any process, product or service.
Rochelle clothing company uses this technique to improve their products and to make slight
innovative changes in the process or products of an organisation(Filippetto, Lima, and Barbosa,
2021). This usually performed in planning, doing, checking and acting according to the plan and
process and there are two methods by which continuous improvement can be performed that are
total quality management and six sigma lean and this process involves each employee in the
improvement process to make it systematize and it also reduces variation. The principles are
described below.
Defining value: In an organisation the main value is determined within the internal organisation.
This factors finds the different kind of process which is followed by an organisation and which
process needs a change according to the external requirements.
Mapping the value stream: In the organisation firstly it is important to map the value and it
should be done in an effective manner in order to attain highest profitability level in comparison
with the goods company is producing. If mapping is done in an effective manner which increases
the profit level of the company globally.
Create flow: A proper flow of process management should be maintained and balanced in the
organisation in order for the better flow of the processes. By creating and managing the flow
helps the company to manage the internal work properly in an effective manner.
Establishing pull: This principle is done for the better flow and managing the better
management of work. Inventory in an organisation is considered as waste in the business
operation an production system. It is essential to done in an better and effective way.
Pursue perfection: This is considered as the important factor and required to follow in an
efficient way(Dinnik, Grigoryeva, and Galoyan, 2019, August). It is also important for the top
management and the employees of the company to maintain the perfection in managing the
process and analysing the customer requirement and desire in order to increase their customer
base and make the profit.

6. A continuous improvement plan, including your justifies recommendations
for improvement, based on your review and critique of operations
management principles within your organisation.
Continuous improvement is known as the on-going process and it is also known as the effort
which is done to make changes which is required by the customers and it is also done for the
improvement of implementing a variation in the product and services(Aanbari, and Kwak, 2018,
June). This is done to achieve organisational goal and objective at an extent level. This is also
considered as a important part of an organisation process and can be applied in each kind of
organisation.
Problem areas in
organisation.
Action taken to solve
problems.
Techniques which
can be used for
monitoring and
controlling.
Time required
to solve
problem
Lacking in
marketing
techniques.
Using an appropriate
techniques and
strategies which can
help in making the
actions successful. By
this way it can done
effectively.
KPIs is used for an
particular purpose
and helps in
measuring the
performance
appropriately. This
can also help I
rectifying the actions
according to the
requirement of the
customers.
4 months
Lack of attentiveness
in employees.
Training is given to the
employees so that they
can make a change in
the improvement at the
Benchmarking can be
used in order to
identify and analyse
the variation in
7 months

level they can achieve
highest profit level.
systematic way so
that company can
take right actions
regarding that change.
Lack of performance The performance of
each department should
be analysed so that they
can find where the
department are lacking
and can rectify it
accordingly.
KPIs is allocated so
that the performance
of each department
can be performed in
an effective manner.
10 months
Mistakes in
production.
A proper analysation of
errors is done in order
to rectify it with
effective strategies and
actions.
Benchmarking is
done to set the actions
according to the
requirement of the
production
department and
customer
requirements.
12 months
Recommendations
It is important to recommend various strategies and techniques in order to improve the business
practices and business operations to improve the overall performance of the company(Mavi, and
Standing, 2018). There are many recommendations which can be suggested to Rochelle clothing
company are described below.
1. Marketing plan is made by the managers in an company to identifies aims and objectives
of the company and this can also help in dealing the marketing.
2. Proving training regarding skill development which can improve employees performance
and lead in improving the overall performance of the organisation.

3. Proper assessment of each department has been made to identify the performance of
employees and sue to which changes can be made effectively in order to improve that
specific department.
4. In an organisation appropriate techniques and strategies should be made according to the
requirement of the department and actions should be taken according to that in order to
achieve success in an organisation.

CONCLUSION
From the above report it is concluded that project management and the operation management is
important for the organisation as it solves various key issues and problems which an organisation
faces due to external and internal factors. This is important for an organisation to improve and
expand the business at global level in an effective manner. There are different managers in
different department which ensures that each requirement and need of customer is to be fulfilled
by new and creative ideas. There are many strategies and improvement patterns which can be
fulfilled by the operation management in order to achieve success in an organisation. These
improvement and changes improves the overall efficiency of the organisation and also increases
its productivity and profitability level in an effective form.

REFERENCES
Books and Journals
Aanbari, F.T. and Kwak, Y.H., 2018, June. Impact on project management of allied disciplines.
Project Management Institute.
Dinnik, D.I., Grigoryeva, N.S. and Galoyan, Y.E., 2019, August. Improving project management
of socio-economic development of the region with the use of soft computing. In International
Conference on Theory and Application of Soft Computing, Computing with Words and
Perceptions (pp. 214-220). Springer, Cham.
Filippetto, A.S., Lima, R. and Barbosa, J.L.V., 2021. A risk prediction model for software
project management based on similarity analysis of context histories. Information and Software
Technology, 131, p.106497.
Hair, J.F. and Sarstedt, M., 2021. Explanation plus prediction—The logical focus of project
management research. Project Management Journal, 52(4), pp.319-322.
Obradović, V., Todorović, M. and Bushuyev, S., 2018, September. Sustainability and agility in
project management: contradictory or complementary?. In Conference on Computer Science and
Information Technologies (pp. 522-532). Springer, Cham.
Pan, Y. and Zhang, L., 2021. A BIM-data mining integrated digital twin framework for advanced
project management. Automation in Construction, 124, p.103564.
Picciotto, R., 2020. Towards a ‘New Project Management’movement? An international
development perspective. International Journal of Project Management, 38(8), pp.474-485.
Singh, M.L., 2019. Project management.
Zasa, F.P., Patrucco, A. and Pellizzoni, E., 2020. Managing the hybrid organization: How can
agile and traditional project management coexist?. Research-Technology Management, 64(1),
pp.54-63.
Mavi, R.K. and Standing, C., 2018. Critical success factors of sustainable project management in
construction: A fuzzy DEMATEL-ANP approach. Journal of cleaner production, 194, pp.751-
765.

Table of Content
Part 2: Project Portfolio
Project Title p
An overview of the case study you have been given p
An explanation of each stage of the PLC that applies to your selected
project, including supporting documentation for each stage (e.g.,
business case, the project plan, cost-benefit analysis and work
breakdown structure):
Project initiation p
Project planning p
Project execution p
Project closure p
Analysis of the project methodologies and tools used p
Review and critically evaluate the effectiveness of the PLC in
application to your project using the appropriate theories models and
concepts p

Project Title
This project is titled with staff personal development program. There main objective is to make
sure that an organisation task which has been completed by the employees should be assertive
and this program also make sure that the individually staff members and employees can build
there own capabilities and competence in an effective manner (Li and Ma, 2019).
An overview of the case study you have been given
This case study indicates that organisation is facing a problem as because of the immoderate
motions of employees and staff members at lunch break. This is even affecting productivity level
of the organisation and it also reduces employees efficiency and effectiveness of being
productive in an organisation (Quade, 2022). The main objective of staff personal development
program is to enhance employees strength and motivate them so that they can achieve both
organisational and personal objective in an organisation. It develops the area which required to
be improve which leads in enhancing the performance of employee in there certain role.
An Explanation of each stage of the PLC that applies to your selected project, including
supporting documentation for each stage( eg. Business case, the project plan, cost benefit
analysis and work breakdown structure)
 Project initiation- This is known as first stage in which project initiation has been done.
This stage is considered as the important and useful stage as any project starts with this
stage. Business case is used as a tool in this stage as the different needs of business and
requirements of customer has been analysed by planning. This is known as the first and
primary stage of developing an project and for appropriate planning. For commencing an
project this the stage which is always considered. The in house project is developed by
stating with this initial stage.
 Project Planning-This is the another stage in which planning is initiated hat how and
when the project should done and by using which tools, techniques and strategies. By this
stage an organisation is able to achieve there aims and objectives in an appropriate way.
This helps the organisation to complete an frame in an time frame. This stage involves
planning tasks and identifying measurable objectives. Rochelle clothing company is
using this various strategies and step to achieve organisational and project goals. This
company is following seven steps in order to plan a project as firstly they had mapped
down the plan and break it into list of deliverables after they they conveys to their team
and identifies the risk. After this budget has created according to the project requirement
and lastly they set the progress guidelines.
 Project execution-This is a stage in which the plan is ready to execute in an effective
manner in order to achieve success in that project as well as in an organisation. It is
essential for Rochelle clothing company to execute the project in a well defined manner
for gaining competitive advantage (Shijun and Jianhua, 2018). The execution of a project
should be done with effective supervision and control in order to develop and evaluate
best business practices.

 Project closure- This is the final stage in a project closure in which subordinates who are
involved in project process needs to provide required documents. It is final stage of
project life cycle in which all steps done in previous steps are check off in order to ensure
completion of project. It is important in this stage to get approval from customers, project
sponsor and stakeholder of company for closure process.
Gantt chart: It is reflection horizontal bar char that regulate schedule of task. It was developed
by Henry Gantt in the year 1915. It is used for purpose of development of relationship in
schedule and duties that is concerned for purpose of execution of project. It can be visual bar
communication chart where horizon axis reflect time period and vertical axis reflect task
(Sudaryanti, 2019). Rochelle clothing company is executing their plan of action according to
period of time through utilisation of Gantt Chart. There are various subordinates and managers
who represent bar chart also reflect start as well as end data.
Critical analysis of the rationale for the project methodologies, tools and leadership
methods you have implemented within the PLC for your project.
Business case:
Executive summary: Rochelle clothing company is introducing new food service to
their customers. Before introducing new service, business managers needs to identify satisfaction
of visitor. As per managers of company, target of business can be attained through good
framework as well as estimation in market situation (Zhenggang, Yifan and Xiaoting, 2021).
Managers of Rochelle clothing company maintaining proper data records as well as information
in order to ensure action of subordinates and workers in order to make an organisation more
profitable.
Goals: Goal of Rochelle clothing company is to enhance satisfaction of customer in
context of products and service. Focus of organisation is also on introducing new strategies for
marketing that allow them to increase sales of service of company. It provide opportunity to
managers of Rochelle clothing company to earn more profit and also to improve efficiency of
business.
Solution: Rochelle clothing company is identifying needs it healthy food and home
delivery of products and for this, they have analyse market and finding out needs of customers.
In order of fulfil these needs of customers, company is providing food service to their customers
and also using technologies that allow them to improve efficiency of their business operation.
Cost: Cost is one of important component that is consider by business and create impact
over profitability of business. It can be identified by business in order to deduct from income for
calculating profit for business. There are different types of cost included in order to carry out
operation of business (Unzueta and Eguren, 2021). Cost of buying kitchen equipment, groceries,
place where kitchen can be set up. Cost of project of Rochelle clothing company is including
cost of 40,000 pounds.
Benefits: There are various benefit a business can get from introducing this new service
in market as it allow them to develop economic values in front of individual and also allow them
for purpose of introduction of products and service. Action plan introduced by company in
market provide them success in market and also allow them for purpose of increasing satisfaction
for business. It is also important for company to increase sales as well as marketing share of
company.

Work break down structure: It is a tool which can be utilised by company for purpose
of dividing work into different small task in order to manage work in effective manner. It is a
tool that is used by managers of Rochelle clothing company for dividing work and manage it in
effective manner that allow them to complete it in less time.
Critical evaluation of the effectiveness of the PLC in application to your project using the
appropriate theories, models and concepts. Also, consider how the application of the
relevant theories, concepts and models in the PLC would differentiate between large and
small-scale projects
Rochelle clothing company is one of organisation that is introducing new project of introduction
of food service for their products and service in order to expand their product line. For executing
a project, business managers needs to adopt different stage of project life cycle. These cycle
includes initial stage, planning stage, execution stage as well as closure stage (Xu, 2021). It is
important for business to adopt different style of leadership style in different situation that allow
them to effectively handle situation of business. For this purpose, managers needs to develop
project life cycle of products in effective manner and consist different steps which are mentioned
below:
Initialisation of stage: Rochelle clothing company is adopting dominant leadership that allow
them to provide guidance to different team members. It is essential in order to attain goals of
company and also allow them to include members of organisation for decision making.
Planning stage: Rochelle clothing company is in this stage using situation leadership that allow
them to make decision for company on basis of situation of project. Designing a program for
project is along not sufficient but also managers of company needs to make continuous changes
in business that is essential for them.
Execution stage: It is the second last stage of execution of project in which Rochelle clothing
company needs to servant leadership that allow them to focus on subordinates development. It is
a style in which leader drop their leaders for development of respective subordinates. Business
are of different size and require different funds as small require huge funds whereas large
business require small monetary funds that allow them to spend cost in effective manner.
Closure stage: It is the last stage in which managers of Rochelle clothing company adopt team
leadership that allow leader in order to focus on different policies that can be occur for worker
(Zhang, Zhang and Hu, 2021). It is important in order to make improvement in organisation and
also for team members.

References
Books and Journals
Li, H. and Ma, Z., 2019, September. Research on Project Management and Operation of
Aerospace Technology Application Industry in the New Era. In 2019 3rd International
Seminar on Education, Management and Social Sciences (ISEMSS 2019) (pp. 205-209).
Atlantis Press.
Quade, A., 2022. Virtual Team Leadership, Operation, and Technology Deployment: A New
Model for Remote Working. In Handbook of Research on Digital Transformation,
Industry Use Cases, and the Impact of Disruptive Technologies (pp. 165-181). IGI
Global.
Shijun, Y. and Jianhua, C., 2018, December. Analysis on Operation Management of Hunan
Kingyang Distribution Cente. In 4th International Conference on Economics,
Management, Law and Education (EMLE 2018) (pp. 585-588). Atlantis Press.
Sudaryanti, V., 2019. MANAJEMEN PROYEK DI DEALER HONDA NON MSO (MITRA SALES
OPERATION) PADA PT BESMART SURABAYA (Doctoral dissertation, Politeknik NSC
Surabaya).
Unzueta, G. and Eguren, J.A., 2021. Training in higher education in the Covid-19 context: A
case study of operation management training in a Business Innovation and Project
Management Master.
Xu, J., 2021, August. Advancement of Sustainable Development, Project Management and
Operation Optimization Based on the Fifteenth ICMSEM Proceedings. In International
Conference on Management Science and Engineering Management (pp. 1-11).
Springer, Cham.
Zhang, Z., Zhang, S. and Hu, J., 2021, September. Calculation Model of Operation and
Maintenance Costs of a Substation Project in Electricity Market Environment. In 2021
IEEE 4th International Conference on Computing, Power and Communication
Technologies (GUCON) (pp. 1-5). IEEE.
Zhenggang, H., Yifan, S. and Xiaoting, Z., 2021. Evaluation of Economic Operation Effect of
Rural Small Water-lifting Irrigation Pumping Station Based on Fuzzy Comprehensive
Evaluation Model. Tobacco Regulatory Science, 7(6), pp.5788-5793.