Analyzing Operations & Project Management in Tesco's Strategy

This report provides an in-depth analysis of operations and project management at Tesco. It begins by differentiating between operations and operations management, highlighting the principles of operations management that contribute to providing high-quality products. The report discusses the importance of a continuous improvement plan for achieving efficiency and effectiveness, detailing the plan's objectives, implementation strategies, resource allocation, and review techniques, all within the framework of the PDCA cycle. Furthermore, the relationship between operations management and methodologies like Six Sigma and Lean principles is explored. The second part of the report delves into the project life cycle, analyzing each stage and related documentation, and examines the tools and theories that support project success. The report concludes by emphasizing the importance of these strategies for Tesco's overall success and competitive advantage. Desklib offers a variety of study tools and resources for students.

Operations and Project
management

Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
PART 1............................................................................................................................................4
About the organisation...........................................................................................................4
An explanation of operation vs operations management.......................................................4
Operations management principles........................................................................................5
Operations management in relation to Six Sigma methodology and Lean principles...........6
Continuous improvement plan...............................................................................................8
The effectiveness of a continuous improvement plan..........................................................10
Apply appropriate theories, to justify strategies of a continuous improvement plan for
achieving improved efficiency.............................................................................................11
PART 2..........................................................................................................................................12
Project Life Cycle with analysis of every stage...................................................................12
The overview of Case Study.................................................................................................12
Analysis of the project by the help of methodologies and tools...........................................18
Review and analyzed application of the company which is used in a project.....................19
CONCLUSION..............................................................................................................................19
REFERENCES..............................................................................................................................21
Books and Journals...............................................................................................................21

INTRODUCTION
Operations management is the administration of business practices that help to create
highest peak value and efficiency within the company. The concern is converting the materials
into finished goods with the help of labour in order to maximize the profitability of the company
(dellaBadia Simon, 2019)(Kumar, Singh and Kumar, 2021)(Kouvelis and et.al., 2021). It is seen
that operations management is one of the area of management that includes designing the
processes in such a manner that companies able to produce highest goods and services with best
quality. Each and every organisation wants to achieve the goals of operations management as it
helps to gain competitive advantage. The report is based on operations management in Tesco. In
the starting of this report there is difference between operations and operations management in
an organisation. The principles of operations management that help the company to provide best
quality products are discussed in the report. It is seen that there is requirement of continuous
improvement plan so that the organisation is able to achieve efficiency as well as effectiveness.
So, a continuous improvement plan is formulated that supports the success of company.
The next part of this report the various stages in project life cycle are discussed with the
documents required. The effectiveness of each stage is also analysed as well as tools and theories
that support the project are vital part of this report.
MAIN BODY
PART 1
About the organisation
Tesco is one of the British Multinational organisations that deal in groceries and general
merchandise. The company has its headquarters in London; The Company was established 102
years ago in 1919. There are around 423,092 employees served by the company. The company is
third-largest retailer in the world if measured in gross revenue. The organisation has around 7005
shops around the world.
An explanation of operation vs operations management
Operations Operations Management
Business operations can be defined as all the
steps that are important for a manufacturing
Operations management can be defined as the
practices done by the company in order to

company. It has the company to earn profit
(Zhang and et.al., 2020). It helps Tesco to
work in an effective manner. The company has
to face various challenges if they are not able
to manage the operations in an effective
manner. If the company is able to manage its
operations that they have loyal customers.
manage the operations. It is necessary to design
and manage operations of the company so that
they are able to provide best quality to the
customers. Tesco manages the operations in
such a manner that satisfy the needs and wants
of the customers. The company is able to
manage the operations in such a manner that
they are able to reasonable amount if profit.
Operations management principles
There are various principles that help a company to manage its operations. These principles
play a vital role in providing best quality goods and services to the customers and enhance the
value of their organisation. The principles followed by Tesco are as follows:
Reality: The Company must understand the reality of problem. In relation to Tesco believe that
no single tool helps to give a universal solution (Langone, 2019). The company always brings
solution as per the situation.
Humility: It is seen that the managers and leaders of Tesco respect the limitations. They analyse
the cost and all the available resources in order to take effective decision.
Organisation: There is need of proper planning and controlling so that the company is able to
manage the operations. It helps Tesco to work effectively and achieve goals and objectives.
Accountable: It is important to note that each and every employee that is working on operations
must be accountable for the work being done by them.
Change: The business environment is dynamic and that is the reason Tesco keeps on changing
the ways of working (Sahar, Safie and Bakar, 2019). It helps to provide best and innovative to
the customers.
Quality Control: It is necessary for an organisation to provide best quality to the customers.
Tesco must include quality control at each and every level of operations in order to serve the
customers with best.
Success: It is seen that a company must manage the operations in such a manner that help Tesco
to be successful.

Know the competition: it is necessary for a company to know about the competitive policy and
provide better to the customers. It will help the company to gain advantage over the competitors.
Causality: The Company must not take operations of the company casually. They must take
proper care of the operations and deliver them seriously for success of the company.
Consumer collaboration: It is seen that a company must understand and know about consumer
insights in order to improve the quality of products and services.
It is necessary for the firm to take proper care of all these principles of operations
management and serve the customers with best. It helps to attain advantage over other and earn
profitability position in the market.
Operations management in relation to Six Sigma methodology and Lean principles
Six Sigma is one of the methods linked with the operations management of a company. It
helps to ensure quality of the products and services offered by the company as well as it
eliminates the error in the process of operations. The focus of this principle is to reduce the time
taken in manufacturing so that the organisation is able to achieve advantage of economy of scale
(Dittfeld, Scholten and Van Donk, 2020). The same is used by Tesco in order to provide best
quality products to their customers and satisfy their needs and wants. The various principles that
are studied under six sigma are as follows:
Work for the customers: It is important to note that the company must work according to
the needs and wants of customers. The task of Tesco is to provide best to the customers and take
care of the quality that they want. The company set standards and work according to them so that
they are able to fulfil the demand of the customers in the market.
Find the problem and focus on it: It is important to note that was environment keeps on
changing and there are various issues that arise in front of companies. In regard to Tesco their
first analyse the problem and identify its root cause then focus to eliminate it and overcome the
challenge. They focus on the principles of quality management and provide best to their
customers.
Remove variation: It is seen that once the problem is identified the next step is to remove
all the obstacles and defect in the process. It is primary task of test code to remove the variations
in the process of manufacturing so that companies able to achieve the standards. The clearly
disclosed the standards and then attract customers while serving the actual product as for the
promised one.

Communicate clearly: The Company that is able to communicate clearly achieves the goals
and objectives successfully. Tesco keeps on interacting with their employees and provide them
best training so that they are able to achieve efficiency and effectiveness while the manufacturing
process. There is less risk of failure if there is a smooth communication among the employees of
the company.
Flexible: It is necessary to note that having a rigid system does not guarantee the success.
Tesco is multinational organisation and believes in flexibility (Birge and et.al., 2017). The
operations manager believes that if they will provide flexibility to the employees then they will
be able to work effectively with full motivation that will benefit the organisation. This helps to
serve customers as per their demands and keep the employees satisfied as well.
Lean management is another methodology that works to minimise the wastage of resources
at the time of production. The company focuses to enhance the productivity for that there are
able to serve best to the customer (Pheng and Meng, 2018). In relation to Tesco they follow the
principles of lean management so that they are able to attract the customers as well as fulfil their
demands. Providing best quality products to customers helps to enhance the brand value of the
company. The principles followed by Tesco are as follows:

Define value: First of all Tesco defines the value that they are going to provide to their
customers. It helps the company to set standards and work according to them.
Map value stream: Mapping the process of production is also necessary for the company.
Tesco monitors and create note that each and every step so that they are able to provide as per
the value decided by the company (Altug, Aydinliyim, and Jain, 2021). Mapping helps to
achieve the goals and objectives in an effective and efficient manner.
Create flow: As the company has set standards and also map the process. In the next ab the
company creates flow of services that will help them to achieve the standards. All the employees
in Tesco are being provided training so that they are able to achieve the standards of quality.
Establish Pull: In this state the company works to attract the customers and providing best
services to them. It helps to satisfy needs and wants of the target group.
Pursuit perfection: It is next principle that focuses on providing perfect products to the
customers (Johnson, 2018). In relation to Tesco the company is famous for providing best
products to their customers and achieve the target.
Continuous improvement plan
A continuous improvement plan is a vital document which involves all the necessary information
and targets that an organisation wants to achieve. These plans are necessary to ascertain a
specific objective and Organisation could improve their quality of products and services. It will
give an insight about working in a right manner for the employees rather than only working hard
(Radujković, and Sjekavica, 2017). Employees will be able to face many challenges and
complexities within the organisation for stop it will lead to bring creativity and innovation in
product and services. It focuses on bringing necessary changes in Tesco so that the company
achieve their improvement plan in an appropriate manner.
Objectives of
the plan
Continuous
improvement
technique
Implementation
strategy
Resource
allocation
Review
date
To focus on
quality
products.
Review on all
products making
and analyse here
the improvements
The products and
service of company
will attain high
customer
Farm
products,
operations
manager.
Monthly

are required
through testing
concept.
satisfaction. Through
using organic
product sources.
Finance
team.
Build online
selling
platforms.
Focus on online
selling though
working
continuously on
websites and
other social media
platforms.
24/7 active on social
media platforms to
attain customer
arrival, resolve
queries, doubts and
make sales. Give
food customer
services through
interacting with
them.
IT team,
operations
manager,
artificial
intelligence,
software’s.
2 months
Undertake
regular
feedbacks
through offline
and online
platforms.
Promotes
feedback and
reviews.
Make engage in
continuous
analyzing
customers opinion
and response
towards
companies
product to bring
necessary
changes.
By discarding wastes
and unrequited
features form
products or stop
producing products
which are not in
demand
anymore(Ackah,
2019).
Operations
managerial
team, records
and audits..
Monthly
Continuous improvement plan will be carried out through PDCA cycle which involve plan do
check and act. In order to achieve the Strategies and aim of continuous improvement to bring
necessary changes in product and service of Tesco, the company needs to involve in this criteria
which are discussed below:

Plan: at this stage, the managers of Tesco will create an overall plan to bring changes and
improvements in organization. This plan will include many ideas and smaller steps to achieve the
objective. It analyses all the problems the resources required and how the issues can be fix by
discussing various solutions and deciding the most effective one.
Do: once the entire plan has been made, it is time to perform those plans in practical manner.
This stage involves some Complex situations in uncertainties that are not planned previously
(Saltz, Heckman, and Shamshurin, 2017). Managers of Tesco try to implement plans as per
strategies and start with short term wins so that the other strategies will lead to be effective and
sanitize.
Check: it is the third stage on which the managers of Tesco will lead to check all the
implemented plans and actions to achieve aims and objective. This will help in analyzing any
mistakes or risk involved in organization practices. The managers needs to make proper attention
and supervise all the actions so that every silly mistake could be find out and helps in achieving
the aim of continuous improvement.
The effectiveness of a continuous improvement plan
Continuous improvement plan is an ongoing process that focuses on enhancing the quality
of products of a company of regular basis. It is an effective plan because it includes growth of
each and every stakeholder engagement in the organisation. It is seen that all the principles that
are followed by company related to six Sigma as well as lean management are implemented in
this stage (Muschara, 2017). It is analysed That Tesco faces various issues that hindrances their
growth but the company follows the plan of continuous improvement using appropriate theories
and models that provide remedy for all the problems. If a company focuses on the management
of operations in a systematic and planned manner then no one can help them to improve their
production quality. It is seen that the customers want best and Tesco is able to provide the same
by following the continuous improvement plan. As discussed above there are certain steps such
as first of all the plan then they do afterwards study the importance and then act in such a manner
that company is able to achieve goals and objectives (Pryce, 2020). This process is not done once
it is a continuous process that keeps on working and helps Tesco to achieve their standard
performance for their success. This cycle is designed in such a manner that the company is able
to regularly improve their performance and achieve an effective brand image in the market.

Apply appropriate theories, to justify strategies of a continuous improvement plan for achieving
improved efficiency

The following theories support continuous improvement plan and achieve it effectively:
Lean and continuous improvement: The focus of this approach is to reduce the wastage of
resources. This approach helps to solve the problem and develop the organisation (Sarkis ed.,
2017).
Value Stream mapping: The focus is to design the process of production in such a manner that
company is able to provide best to the customers. It is necessary to add value to the products of
organisation and regularly work on improvement.
Kaizen: This strategy brings small changes in the strategy of the company. This helps Tesco to
achieve standards.
All these principles support continuous improvements in an organisation.
PART 2
Project Life Cycle with analysis of every stage
Project Title: The aim of the project is to create a separate food unit or canteen within the
organisation in order to reduce high level of absenteeism of staff. The purpose is to maintain a
positive and healthy environment in the local area. Also, to utilise excessive lunch time in
productive activity.
The overview of Case Study
The case study in all about a company which is established in midland which has also
named as midland manufacturing company. It has aim to achieve organisational objective by
manufacturing good products with the contribution of employees. For that instance, the company
have to ascertain a project in order to overcome with organisation issues and enhance employee
potential in order to achieve target in better way. The company has around 1250 employs in their
site who work on the basis of contract or a full time employment both. Therefore, it has seen that
due to ineffective premises and facilities employees need to spend their lunch time in the local
street. It affects both the environment and Society as disturb the local community. Also, it is not
there for the employees to consume external food on daily basis which does not provide a
Healthy lifestyle effect on their health (Aanbari, and Kwak, 2018). One of the reasons is that
employees lose interest in working hard due to lack of motivation and internal support from the
organisation. So that , the individuals try to cope up themselves in the environment. Therefore,
the company has come to resolve this issue by giving a Healthy lifestyle to the Employees and