Operations and Project Management: A Study on Tesco

This report focuses on the principles of operation management and project management in the context of Tesco. It includes a brief analysis of the extent to which the operations management of the business enterprise meets the requirements of the business, and a continuous improvement plan with recommendations for improvement.

Operations and Project
Management

Table of Contents
PART 1 ...........................................................................................................................................2
INTRODUCTION ..........................................................................................................................2
TASK...............................................................................................................................................3
Give a brief introduction of the organisation chosen for this report .....................................3
Discuss for the explanation of operation versus operation management ..............................3
Discuss the various principle sf operation management in respect of the organisation ........4
Give the brief analysis of the extent to which the operations management of the business
enterprise in the case study meets the requirements of the business .....................................5
Explain what is continuous improvement as philosophy and also explain learn production and
six sigma.................................................................................................................................6
Develop a continuous improvement plan ..............................................................................7
What is Continuous improvement plan with some recommendations for improvement ......8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10
PART 2 .........................................................................................................................................11
Project Portfolio.............................................................................................................................11
Project Title..........................................................................................................................11
An overview of the case study you have been given\..........................................................11
Give an explanation of each stage of the PLC that applies for the selected project, ...........11
Analysis of the project methodologies and tools used.........................................................12
Review and critically evaluate the effectiveness of the PLC in application to your project
using the appropriate theories models and concepts............................................................13
REFERENCES .............................................................................................................................16

PART 1
INTRODUCTION
The operation management deals in the day to day activities and as well as strategic
business issues should be able to work systematically. It is the administration of businesses
practices to crate the highest level of efficiency which is possible within the business
organisation. The main purpose of the manager to to convert the material sand labour into the
product and services as effectively as possible. It also concern over the management of the
inventory and the production process which is invoked in the business enterprise. Where the
project management is related to the use of the specific knowledge, skills, tools and techniques to
deliver something of value to the people(Brown, Bessant and Jia, 2018). This report is based on
the Tesco company which is the British multinational groceries and general merchandise retailer.
The company is headquartered in Welwyn Garden city, England. It is the third largest retailer in
the world. This r3eport will include various topics such
TASK
Give a brief introduction of the organisation chosen for this report
The company chosen for this report is the Tesco Plc which is the British multinational
retailer company. The business organisation is the multinational groceries and general
merchandise. It is headquartered in England. The company is known as the third largest retailer
in the world which is measured by the gross revenues. It is the supermarket and has operated in
the five countries across Europe. The company was founded by Jack Cohen in 1919 as a group of
market stalls in Hackney, London. It deals in the varieties of products. It is involved in the both
supermarket and hypermarket where the consumers can get the availability of the variety of
product under one roof. The business enterprise has expanded globally since the yearly 1990s,
with its operations in the other 11 countries across the world(Magon, and et.al., 2018)
Discuss for the explanation of operation versus operation management
As every business organisation has a operation function. The main purpose of the
enterprises is the conduct the production process to produce the products and swerves. The large
organisations have the operation function areas which need tp be managed effectively by the
managers or the operation departments. The operations is all about conducting the process from

collecting inventory to the final product produced. In between this process there are several steps
and process with comes under the operations. The operation managements is the administration
of business practices so that the business organisations can create the highest level of efficiency
possible within an business enterprises. The management or the department is concerned with the
control over the inventory of the organisation. Also the operation management is responsible t to
manage the time taken for the production of the goods and services(Donovan and et.al., 2017)
Operations Operation management
 In context of the Tesco the operations
are related with the day to day activities
which are performed in order to
achieve the goals of the organisation.
 The operations is all about performing
the activities for the company, the main
aim is to produce the product within the
stimulated time period.
 The operation management in the
Tesco looks for the defects in the
process of production. The main
purpose of the department is to
minimize the defects in the production
process.
 The operation management in the
company looks for the method to
improve the quality of the product
while increasing the efficiency.
Discuss the various principle sf operation management in respect of the organisation
Principles of operation management
There are various principles of operation management which are discussed below;
 Principle of reality- This principle states that operation managers should focus on
problems not techniques because there are no tool which can provide universal solutions.
In context of the Tesco the operation manager n3eed to gather the information related to
the market dynamics which is demand and supply of the products. This can help in
capturing the reality that which products are sold more in the market and has high
demand(Victorino ,and et.al., , 2018)

 Principle of accountability- This principle states that the individual working in the
business organisation are required to take accountability for the r4esults which have been
driven through them. Every employee has different role and responsibility which are
liable for an individual. In Tesco the employees are required to take responsibility of the
work they are performing and they are been regularly checked whether the objectives are
been achieved or not.
 Principle or organisation- This principle states that that different activities of company
is required to manage in a systematic way. In organization, there are various departments
work collaboratively for accomplishment of set goals It is very important for the Tesco
to apply this principle to manage their activities and perform effectively and efficiently in
order to achieve the goals of the organisation(Shi, X., Yao,. and Luo, 2021
 Principle of change- According to this principle the organisation need to adopt
according to the dynamic nature and changes around the world. This can include
understanding customers and the target clients. It is essential for the Tesco to modify the
current practices of the organisation by implementing innovative and creative ideas
within the company(Choong and Islam, 2020)
Give the brief analysis of the extent to which the operations management of the business
enterprise in the case study meets the requirements of the business
Operations management is applied by the business organization so that they can meet
with requirements of business in an efficient manner. In this context, certain goals of Tesco are
discussed below:
 Cost reduction- Under this the business organisation aims to produce the products with
the minimum expenses it is very important for the organisation to minimize its cost
within the right period of time and produce the same quality of products for its customers.
In respect of the Tesco the managers apply the right techniques so that they can produce
the products with higher efficiency and minimum cost. This will help company to attain
its goal of cost reduction in an efficient way.
 Quality- In the current scenario the quality have become the most important aspect
which need to be considered by the business organisation. The customers seeks for

quality at first then it concerns over the price. The Tesco company needs to maintain its
quality of the products in order to attract customers(Gallino, and Moreno, 2019)
 Productivity-The main purpose of Tesco is to enhance the level of productivity. By
improving productivity, they can easily reduce the cost while maintain quality of
production. The business organisation can attain this goal by applying suitable operation
management techniques in business.
Explain what is continuous improvement as philosophy and also explain learn production and six
sigma
It is identified that the operation management is a crucial business function wherein
business activities are managed in productive way. It aims to enhance the overall level of
efficiency of business by implementation of suitable operation management tools & techniques.
There are few example of management approaches which are applied by the Tesco company:
 Six sigma- This is the statistical method which aims to facilitate efficiency in the overall
production. This can include the various topics In context of Tesco, they implement six
sigma technique in order to produce quality products. It helps company in reducing down
the wastage so that quality products can be produced. It is crucial in order to provide
higher level of satisfaction to customers in order to ensure frequent purchase in future
period of time.
 Lean production: It is a well-known technique of operation management which is based
on continuous improvement. It aims to improve the production process constantly by
minimizing wastage. It improves overall quality of production in order to attain high
customer satisfaction. In addition to this, lean production is also helpful in ensuring
timely supply of goods to customers by maintaining consistency in production process. In
Tesco, they implement lean products with an aim to improve the overall production
process in an efficient manner. So, they are able to provide elevated experience to
customers.
 Just-in-time: It is an inventory management technique wherein company gives order for
the inventory when they actually requirement of it. This technique is applied in order to
avoid the situation of inventory surplus and deficiency

It is analysed that effective implementation of six sigma technique will improve overall
efficiency of company. With this, company will able to improve the quality of products while
mitigating wastage. It will enable respective company to ensure better customer
experience(Boffelli, and Johansson, 2020).
Develop a continuous improvement plan
The continuous improvement is all about improving the overall performance of the
business entity by achieving the targets in the production process. Here the organisation main
motive is to examine the entire manufacturing process in order to identify any kind of mistakes
which is there in the process and that can be identified at the right time to make corrections.
Lean production, JIT are certain techniques that are applied to enhance the efficiency of
enterprise constantly. It respect of the Tesco the company applies a continuous plan so that they
can bring the effectiveness in the production process . The main purpose of the operation
management is to improve the quality of the production and increase efficiency. There are
various strategies which have been applied in order to have a improve plan which is explained
below:
 Kaizen- This techniques is used by the organisation to signify the creative culture of the
continuous improvement. In the Tesco company the employees work together so that
they can achieve the target on the time and they also can increase the productivity within
the organisation.
 Total Quality management- This is the most important technique which is been adopted
by the company. It is important to maintain the quality of the product which is the main
aim of Tesco and it practices this technique in order to keep the high quality of products
in its organisation to satisfy its customers.
 Benchmarking- This technique is used by the business organisation in order to produce
standardize products . This is used by the managers where they set the benchmark and
then further put efforts in order to attain those standards to enhance the overall efficiency
of the business organisation.
The plan
Objective Resources Improvement
plan
Time line Responsible
person

Reducing cost Employees and
equipments
The company can
adopt the Six
sigma to
minimize the
overall cost of the
company. With
the help of this
technique the
company can
minimize the
wastage and
increase
efficiency.
31/03/21 Cost manager
Quality Managers and the
safety department
The
administration of
the company can
apply the safety
techniques with
the aim to provide
safe and secure
environment for
its employees.
It is in progress &
likely to achieve
till 2023.
Department of
repair and
maintenance.
What is Continuous improvement plan with some recommendations for improvement
Taylor management- Taylor develops scientific management so that efficiency of work
force can be optimized in an efficient manner. In context of the Tesco they follow this practice
so that managers and employees both can perform their work in an efficient manner.

Flexible specialisation- This is the technique where the organisation uses its employees
who are highly qualified and those equipments which can help in increasing the efficiency of the
business organisation(Mohanty, and Vyas, 2018).
Recommendations
For the Tesco company it is recommended that the company can use the accountability
principle so that each and every employee of the company remain well familiar with the work
they have to do in the workplace. This can help the company to maintain the predefines success
in the efficient manner.
It is also suggested that the company need to maintain the healthy relation with its
stakeholder in order to achieve its goals and objectives for the success of the company(Stauffer,
and et.al., 2018).
CONCLUSION
From the above report it is concluded that the operation management and the project
management is very essential part that need to be concentrated by the managers of the business
organisation. The main purpose of the operation management is to enhance the efficiency of the
production process. There are various principles of the operation management which need to be
followed by the organisation in order to achieve the goals on the right time. There is a continuous
plan which have been made above in the report wh9och the use the techniques the company can
achieve its targets and goals.

REFERENCES
Books and Journals
Boffelli, A. and Johansson, M., 2020. What do we want to know about reshoring? Towards a
comprehensive framework based on a meta-synthesis. Operations Management
Research, 13(1), pp.53-69.
Brown, S., Bessant, J. and Jia, F., 2018. Strategic operations management. Routledge.
Choong, K.K. and Islam, S.M., 2020. A new approach to performance measurement using
standards: a case of translating strategy to operations. Operations Management
Research, 13(3), pp.137-170.
Donovan, C.M.,and et.al., 2017. Organization and operations management at the explosive
incident scene. Annals of emergency medicine, 69(1), pp.S10-S19.
Gallino, S. and Moreno, A., 2019. Operations in an Omnichannel World: Introduction.
In Operations in an Omnichannel World (pp. 1-11). Springer, Cham.
Magon, R.B., and et.al., 2018. Sustainability and performance in operations management
research. Journal of Cleaner Production, 190, pp.104-117.
Mohanty, S. and Vyas, S., 2018. It operations and ai. In How to Compete in the Age of Artificial
Intelligence (pp. 173-187). Apress, Berkeley, CA.
Shi, X., Yao, S. and Luo, S., 2021. Innovative platform operations with the use of technologies
in the blockchain era. International Journal of Production Research, pp.1-19.
Stauffer, J.M.,and et.al., 2018. Asset supply networks in humanitarian operations: a combined
empirical-simulation approach. Journal of Operations Management, 63, pp.44-58.
Victorino, L.,and et.al., , 2018. Service operations: what have we learned?. Journal of Service
Management.

PART 2
Project Portfolio
Project Title
As this project is basically concentrates on offering healthy food to staff faculty who are
performing in a management. Hence, the title of the task that are chosen in this is cooking in
house.(Fewings and Henjewele, 2019)
An overview of the case study you have been given\
This report is based on the case study of Mcclure oil company who are accountable for offering
services that are related to oil and gasoline, coal distribution and increase their consumer base.
As there are two managerial aims of the management which are to decrease time intervals.
Another purpose is to support staff faculty in creating wealthy life standards by considering that
CSR is a part of business and also supports in decreasing candidates absence. This project is
concentrates on offering healthy food to staff faculty. As there might be some specific options
that are accessible and by this one of the option that the management concentrates on is cooking
of healthy food. In relation to the Mcclure oil company, they are utilizing sort of approaches to
offers healthy meals to their staff faculty by cooking food in their homes and their working
situations(Kerzner, 2018)
Give an explanation of each stage of the PLC that applies for the selected project,
By providing higher term of facilities it will resulted in computation of the chosen frame
of time of newly facilities that are in managerial structure. As there might be specific facilities
that are emerging sections that are not capable to sustain in the field of market. There are various
sections of the manage mt which are discussed below:
Project initiation- This is considered as the initial stage of the managers where they conduct the
orientation of the consumers are per their needs and desires the company is basically
concentrating on the offering the effective team of services and facilities which can improve the
deficiency of the company(Pan and Zhang, 2021).

Project planning- This is the stage where the managers and the executives are
responsible for maintaining the new tactics and techniques which can lead to the identification of
the future opportunities for the company. Here the company can create the legal dealings and
presenting the statement orientation. Executives in this field, divide and proceed their targets
into small sections and their sections are being distributed to all candidates as per to their skills
Project execution- This is the stage where the actual plan has to be executed. The
managers are accountable for using the techniques and different tool which can help in achieving
the target of the business organization. This involves the tough decision which need to be made
by the managers in use of the tactics to accomplish the goals of the business. As in the context of
the Mcclure the company first test the quality of food to the employees working in the
organization. The management is spending high amount on decreasing their time and value while
utilizing lean production and six sigma(Hwang, Zhu and Tan, J 2017).
Project closure- This is the stage where the project has be closed As there are global
field of development in the management. As by offering healthy food products that will be
resulted in increasing satisfaction of candidates who are performing by their employees. The
company offers their food to their staff members in order to satisfy their needs and wants. They
they pass their documentation procedure of management and informs all their candidates to
finally take a food products. Such food products is prepared in home or at working location.
Analysis of the project methodologies and tools used
 Rational unified process- In this procedure, there will be involvement of the several
sections such as supervision, coordination, construction and transformation. It will
termed as global framework that will supports in getting users response at their growth
sections(Galli, 2018).
 Agile methodologies – this is a structure which is the adoptive approach in context to
the planning and maintaining the way of the business. It will offers specific benefits that
will supports in rapid way and maintaining unexpected conflicts and challenges. As it
will supports in presenting varied manner of changes in various stages.
 Project leadership- It is assumed that if the manner of the leadership is maintained
properly within the business organization that the company can achieve its targets and the
employees will also be motivated. It is very important for the managers to have good

leadership skills so that the employees can perform better(Larsson, JEriksson and
Pesämaa, 2018).
Review and critically evaluate the effectiveness of the PLC in application to your project using
the appropriate theories models and concepts
Performance management
This is the corporate management tool which can help the managers to monitor and
evaluate the work which is done by the employees within the organization. As there might be
several benefits and drawbacks of performance management which are discussed below:
Advantages- The performance management can help the managers to evaluate thye
performance of the employees and this can make them to improve if there is need. Also, for
those employees are are working hard will be an appreciation by evaluating their work this can
motivate them and they can do more better in their respective job roles.
Disadvantages- As there will be specific drawbacks of performance management that
are effectively time consuming. As such activities will involves higher time of managers and
candidates. the performance management can lead to creation of the bias among the employees
where the more efficient one can be a demotivate for the employees who is trying to improve in
the organization(Perkins, Mathur and Jugdev, 2020)
Key performance indicators
This is the measures which is undertaken by the mangers for the specific period of time
and for the specific target within the business organization. As there are specific key
performance indicators of this project such as revenue growth, consumer and employee
satisfaction and reduction in candidates turnover.
 Revenue growth-It is assumed that if there will be maximization in the managerial
revenue and profitability then it will be termed as that the management area developing
and the project will be get successful. In relation to the Mcclure oil company, they are
mentioning their presentation by such approaches.

 Consumer and employee satisfaction- As in this if the staff faculty are getting higher
amount of satisfaction then on the other side it will resulted in increasing of the
managerial performance. As it will be helpful for both staff faculty and the business of
management.
Project monitoring and evaluation
It is considered the most important aspect of the plan which needed to be conducted by
the managers of the business organization. In this current section the plan is where to provide the
healthy food to the employees of the organization and the managers of the management that
might have to supervise the performance of all staff member that should have to evaluate the
orientation of goods that are utilized in respect to accomplish their objectives and the goals. As
on the other side, managers will concentrates on determining various sort of the issues that are
might be faced at the time of execution of tactics in the managerial situation. Managers allotted
task to all mentors in the managerial teams to resolve their issues by their own and there might
be decreasing of issues. The project of offering healthy and delighted food might be
accomplished by creating food at their workplace and it will resulted in growth of staff faculty. It
will supports them in increasing candidates satisfaction and acquiring them for longer period of
time in the business(Hermano and Martín-Cruz, 2019).
Importance of reliability and validity
The term reliability is defined as the profitability that a component will perform Its
function for a specified period of time. On the other side, credibility is considered as an
important in assessing the sections because it will refers to the degree through which consequent
level is effectively utilized to substantive reasoning about their test which is undertaken. As such
both are considered the important aspect for evaluating the project sections due to the reliability
and validity will help in growth of a project successfully and accomplishing their managerial
aspect of the business organization. (Aleksic and et.al., 2017).
Phases of PLC
As there are four phases of PLC which are commencing with the initiation section as in
relation with the business of management they are using leadership style in respect to offers
healthy food product to their candidates. As on the next side planning phase, it will include the
participate leadership which is utilized to make innovative sections and innovate content twhich

are interrelated with the functions and operations that are need to be conducted in managerial
situation. Another one is execution phase, this will involves a suitable monetary funds that are
might be required for implementing of such sort of business strategies which are introduced in
planning phase. And at the last one is closing stage, in this field of the respective management it
has been closed and the leaders and managers are more focused towards their accomplishment of
the objectives and goals of the business organization. (Kravets, and et.al., 2019).

REFERENCES
Aleksic, A., and et.al., 2017. Project management issues: vulnerability management
assessment. Kybernetes.
Fewings, P. and Henjewele, C., 2019. Construction project management: an integrated
approach. Routledge.
Galli, B.J., 2018. Risks related to lean six sigma deployment and sustainment risks: How project
management can help. International Journal of Service Science, Management,
Engineering, and Technology (IJSSMET), 9(3), pp.82-105.
Hermano, V. and Martín-Cruz, N., 2019. Expanding the knowledge on project management
standards: a look into the Pmbok® with dynamic lenses. In Project Management and
Engineering Research (pp. 19-34). Springer, Cham.
Hwang, B.G., Zhu, L. and Tan, J.S.H., 2017. Green business park project management: Barriers
and solutions for sustainable development. Journal of cleaner production, 153, pp.209-
219.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Kravets, A.G., and et.al., 2019, April. Web Portal for Project Management in Electronics
Design Software Development. In 2019 International Seminar on Electron Devices
Design and Production (SED) (pp. 1-6). IEEE.
Larsson, J., Eriksson, P.E. and Pesämaa, O., 2018. The importance of hard project management
and team motivation for construction project performance. International Journal of
Managing Projects in Business.
Pan, Y. and Zhang, L., 2021. A BIM-data mining integrated digital twin framework for
advanced project management. Automation in Construction, 124, p.103564.
Perkins, D., Mathur, G. and Jugdev, K., 2020. Project management resources and outcomes: a
confirmatory factor analysis. International Journal of Managing Projects in Business.