Operations and Service Management: Impact, Technology, and Supporting Functions

BM563 OPERATIONS AND
SERVICE MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Operation management practice..................................................................................................3
The impact of operation management practice over the organization in efficiency....................5
Use of technology in the process.................................................................................................6
Supporting functions linked with operation management practice.............................................7
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

EXECUTIVE SUMMARY
The aim of the report is to decipher the idea of operation management, with this regard
importance of operation management has been evaluated. The report revealed significance of
Just in Time method and also evaluated supporting functions of operation management. the
report presented wider picture of operation management in context of Tesco PLC.

INTRODUCTION
Service operation management is linked with delivering service to customer, it includes
the understanding the needs of the target audience as well as managing the process which
provides service. Effectively managing the operation is important for handling the labour cost
and enhancing the experience of customer. With addressing the six driver of performance,
executives may move further and turn out the service operations as the key source of competitive
advantage (Benzaid and Taleb, 2020).
This report will help to identify the operation management practice. It will analyse the
impact of operation management practice in regard to the organization efficiency. Further it
would be discussing the use of technology can be integrated with the process and supporting
function linked with operation management and how they deal with organizational success.
MAIN BODY
Operation management practice
Operation management defines administration n of business practices to form higher
level of efficient ways within organization. It is concerned with converting materials as well as
labour into goods and services in effective manner to maximize the profit of organization.
Operating practices are the methods of conducting business and providing the service, in
includes day to day practice which is required by business in order to check safety of process and
employees. With practices like stock control, delivery and supply chain management, Tesco use
stock control method in JIT as the inventory system. There use of continuous replenishment
system illustrates the best use of JIT inventory system, orders are received from the various sales
counter at several stores and sent to head office. Further it is shared with supplier for stock
renewal through automated order process. The strategy for innovative supply chain management
is necessary for consolidating supply chain (Williams and Caley, 2020).