Operations and Service Management in Tesco Plc: Quality Management Standards, Efficiency, and Technology

This report discusses the operation management practices in Tesco Plc, specifically the adoption of Quality Management Standards and System. It critically analyzes how this practice impacts the organization's efficiency and evaluates how technology can be embedded in the process. Supporting functions linked to operation management practices are also evaluated.

OPERATIONS
AND
SERVICE
MANAGEMENT

Table of Contents
INTRODUCTION.....................................................................................................................................3
MAIN BODY ...........................................................................................................................................4
Identify one operation management practices in Tesco Plc Organization.........................................4
Critically Analyze how this operation management practices impacts the organization in regards to
efficiency ..........................................................................................................................................5
Evaluate how technology could be embedded in this process..........................................................6
What supporting functions are linked to this operation management practice and evaluate how
they can assist with ensuring organizational success........................................................................8
CONCLUSION.......................................................................................................................................10
REFRENCES..........................................................................................................................................11

INTRODUCTION
Operation management and services management are both different from each other
but these both are having high level authority in organization (Ávila, and Amorim, 2018). In
organization services management have deal with IT services in organization and in operation
management have to deal with tools, environment and process of operating such services in
organization. They both management have very important role in organization because they
both help organization to operate their operational activities smoothly in their organization. In
service management their organization of management coordinates with their team and give
proper guidance and support so that organization able to give excellent services to customers
in market. In operation management the management have responsibility that they have to
examine all processes and operations of organization and they help to improve their process
of operation activity by implementing new strategy and tools in organization and they take
important decision of organization which help organization to increase their efficiency
production level. In this report it includes that to identify one operation management practices
in Tesco Plc in UK and it also includes that critically analyses and how this operation
management practices impact the organization in regards to efficiency. This report also
includes that evaluate how technology could be embedded in this process or evaluate how
this has already been achieved and it also includes that what supporting functions are linked
to this operation management and evaluate how can they assist with ensuring organizational
success.

MAIN BODY
Identify one operation management practices in Tesco Plc Organization
The Tesco Plc organization management has to adopt Quality Management Standards
and System because this is most important aspect now in market people want quality in their
products which they consume. If products quality is good then only customer can take this
product and they ready to pay for the price of products. In market any organizations have to
maintain their quality in their products and services which help management to attain their
objectives. Management have to keep improving their quality in their product and services
because this will help management to survive their organization long-term in market. If
products of quality is not maintain by management of organization then it will not possible
for organization to capture customer support in market and this will create a problem for
management for their organization that they will not able to sustain their organization for
long-term period in market (Bordoloi, Fitzsimmons, and Fitzsimmons, 2019). If organization
of management wants satisfies their customer needs and wants in market then management
have to have to offer good quality of products and service to customers in market. It is
responsibility of Operation management in organization that they have to keep examine on
quality of their products so that they easily attract customer attraction towards organization
this help management to develop their business and expand their business in market. Let’s
discussed in brief about Operation management of Tesco in their organization in Quality
Management standard and system in below.
Total Quality Management: Management of Tesco have to maintain proper quality in their
management then only it is possible for organization of an management that they produce
good quality of products and service to their customer in market (Castillo, 2016). This is
very important for organization that they have to manufacture their products according to
their customer needs and expectation so that customer feels good when they consume then
only it is possible for management to capture huge market support in market for their
organization.
ISO 9001 Standards: The products which they manufactured or they take in use as raw
material for manufacture the products must be ISO 9001 standards certified so that it help
built trust with customers that they producing good products and they can use this products

because it has been approved by ISO which International Organization for Standardization
which create good image in customer minds and they easily attract and trust on products.
Automated Stock Control: In organization management apply new technology to manage
their inventory within supply chain. It helps management to know how much quantity is left
in their organization by scanning a barcode of their products. It becomes easy for
management to maintain a record of products with their new technology equipment.
Just-in-time ordering and delivery: In this management of an organization have to maintain
good service which they offer to customers in market. In this management provide quick
delivery service to customer door steps, so that customer also feel happy to purchase products
to their organization and customer don’t need to go anywhere they just have to place order
via call or through on website and they get their products at their door steps (Choi, Cheng,
and Zhao, 2016). It is very essential services now because customer don’t have much time to
go and visit the store to purchase the products so it create good opportunity for organization
that they provide home delivery service so that customer easily attract to your organization
easily in markets.
Critically Analyze how this operation management practices impacts the organization
in regards to efficiency
In organization the impact of operation management practices in reference to efficiency. The
operation management has responsibility that they have to converting their resources in
quality products and services, so it helps management to create highest level of efficiency in
their production level of organization. This will help management to reduce their cost and
generate more profits in organization form markets. The operation management has to focus
many several things which help to improve their efficiency level of organization. Let’s
discuss all those points in brief which help to improve their efficiency production level of
organization.
Product Quality: In organization it is very important for operation management that they
have to maintain their product quality in market then only it is possible to improve their
production level of organization (Daradkeh, and Moh'd Al-Dwairi, 2018) The product quality
is most important aspect for customer point of view in market if they feel that product quality
is good then they ready to pay the price of product in market. Management can attract
customers easily in market by giving quality of products in market.

Flexibility in Managing Human Resources: In organization the operation management
have flexibility with their human resource that when management required to make change in
process then their employees must be easily adopt that change because in organization
change will occur due to change in technology, change in style of customer in market and etc.
this all factors affect organization then management also have to make changes in their
organization (Jayaram, and Xu, 2016). This is change is very important for organization
because management able to perform their activities smoothly and they can improve their
efficiency of production and they can generate more revenue in organization form markets.
This will help management to beat their competitors in market and make their organization
sustain for long-term in market.
Simplification of Accounting Operations: In these organization of operation management
have to apply some tools and equipment which help management to able manage all financial
activity of organization. In this management can check any transaction which is done in
organization. This is very important for management that they have to maintain all accounts
of organization in appropriate way so that when ever feel necessary in future then they can
check. It help management know their expenses which they spend on their operation activity
to operate smoothly. This will help management to reduce the cost, minimize the wastage of
products and improve the process speeds for operating their activity. The management can
also remove or reduce barriers which may create problem in organization for operating
activities.
Increase Profits: If operation managements perform their responsibility with more
effectively then they can improve organization production level and this will also indirectly
impact on organization profits (Karlsson, 2016). If management have to increase their profits
then they have to focus on some points which is essential for management to increase their
revenue which are maintain quality of their products, manage their human resources in
effective way, maintain and record proper transaction of account of their organization and
improve their production level so that it help organization to generate more revenue from
market. Increasing profitability will also help TESCO to increase its financial position and
strength in the marketplace.
Evaluate how technology could be embedded in this process
The operations management is considered as backbone of an organisation which is helpful in
increasing competitive strength of a company. The information and technology is growing day by day

in the contemporary business environment. Many international and national companies at the
marketplace focus on implementing best practices related to information and technology in order to
gain desired success at the marketplace. This is major role of a company to analyse the different tools
and techniques of information and technology to develop effectiveness in operations. The operations
management of a company is responsible for performing all major activities and functions associated
with a business. In the recent times many companies take advantage of technology and apply it in
operations management (Kasemsap, 2018). The technology will help the operations management of
TESCO to perform functions in a quick and accurate manner. In the recent times, all major companies
also put emphasis on hiring employees with IT skills in operations management for better
management. The information and technology will also help the operations management to utilise all
major resources in a quick manner. Main role of top level management is to develop strategic and
planning framework in order to perform quick and accurate operations. The information and
technology will also help the business to track key considerations which are appropriate for the
growth and development of company.
The hiring of IT professionals in a business will be done by human resource
management in order to achieve desired results in a set period of time. Operations
management of a business should consider key ways of producing the desired quantity. The
concept of total quality management is also one of the major concepts which is facilitated by
operations management of a business to achieve key results (Kumar, and Singh, 2019). The
main companies in the global and domestic marketplace focus on technology and its
implementation in order to achieve competitive advantage. The set targets and goals of a
company can be achieved by operations management with the help and support of following
techniques related to IT management:
 Management information system- The management information system is a key
tool which helps in increasing management function's strength. TESCO should use
management information system in order to develop coordination between different
employees. With the help and support of management information system, company
can also gain development in operational activities.
 Decision support system- Decision support system is a major IT invention for the
business organizations in order to achieve key targets (Luan, Wang, Xu, and Xue,
2020). The operations management of TESCO company can use the application of
decision support system to develop effective ways of dealing with critical decision
making situations.

 Digital resource management- The resources and their allocation is most important
part of a business's operations management (Martínez-Jurado, and Moyano-Fuentes,
2018). The digital resource management is a major IT tool which can be applied by
the business organization to achieve desired results by allocating resources in a
precise manner. Resource management in a digital manner will also assist the
company to achieve desired results on time.
What supporting functions are linked to this operation management practice and
evaluate how they can assist with ensuring organizational success
The operations management of a business is a major department which is helpful in
increasing business growth and expansion. The various functions linked with operations
management of TESCO and their role in success are mentioned below:
 Monitoring daily production of goods- The monitoring and supervision of
production of goods and services is the main function of operation management. It is
major role of TESCO to focus on all production activities and functions in order to
gain quality in output. The production in an optimum manner should be developed by
operations management of TESCO to ensure success and its achievement. It should
be the routine function of TESCO to keep an eye on monitoring daily production of
goods to ensure optimum success (Mehra, 2018) The company should also develop
strategic choices to perform production process according to market needs. Key
issues which are faced by operations management of TESCO must be supported by
organizational development activities.
 Management of inventory- Management of inventory is most crucial function of a
business in order to manage resources. The inventory management should be
facilitated by operations management in order to achieve organizational success.
Inventory management is key function of a business to ensure that are resources are
utilized in a well defined manner. Inventory management is the key function of a
business in order to allocate the raw materials in right direction.

 Production planning- The planning related to production and employees related to
production is major function of management of a business. The TESCO company
should focus on key ways of production planning in order to achieve the set targets
(Pollitt, Birchall, and Putman, 2016). The business will definitely gain success if
TESCO performs key functions associated with planning and development.
Production planning of TESCO must be also supported by top level management and
board of directors of the company to gain effectiveness in key operations.

CONCLUSION
From this above report it has been concluded that this report is based on how
operation management and service management help organization to operate their services
smoothly by giving proper guidance and support to their employees so that they perform their
task with more responsibility and this help organization management to offer their products
and services with excellent quality so that customer feel god when they consume. In this one
operation is discussed in brief of chosen organization and critically analyses all operation
management practice which impact on organization in regards to their efficiency. This report
also conclude that how management used technology in their organization and how they
embedded to their process in organization and it also conclude that supporting functions
which are linked to their operation management practices and how management can assist
and ensure about their organization success.

REFRENCES
Books and Journals
Ávila, L. and Amorim, M., 2018. Operational Challenges in Hybrid Organizations: Insights
for Future Research. In Operations and Service Management: Concepts, Methodologies,
Tools, and Applications (pp. 955-973). IGI Global.
Bordoloi, S., Fitzsimmons, J. and Fitzsimmons, M., 2019. Service Management: Operations,
Strategy, Information Technology, 9e.
Castillo, F., 2016. Managing Operations. In Managing Information Technology (pp. 17-84).
Springer, Cham.
Choi, T.M., Cheng, T.C.E. and Zhao, X., 2016. Multi‐methodological research in operations
management. Production and Operations Management, 25(3), pp.379-389.
Daradkeh, M. and Moh'd Al-Dwairi, R., 2018. Self-service business intelligence adoption in
business enterprises: the effects of information quality, system quality, and analysis quality.
In Operations and Service Management: Concepts, Methodologies, Tools, and
Applications (pp. 1096-1118). IGI Global.
Jayaram, J. and Xu, K., 2016. Determinants of quality and efficiency performance in service
operations. International Journal of Operations & Production Management.
Karlsson, C. ed., 2016. Research methods for operations management (Vol. 2). New York,
NY: Routledge.
Kasemsap, K., 2018. Applying lean production and six sigma in global operations.
In Operations and Service Management: Concepts, Methodologies, Tools, and
Applications (pp. 582-612). IGI Global.
Kumar, P. and Singh, A.P., 2019. Flexibility in service operations: review, synthesis and
research agenda. Benchmarking: An International Journal.
Luan, S., Wang, R., Xu, X. and Xue, W., 2020. Operations management under consumer
choice models with multiple purchases. Available at SSRN 3679699.
Martínez-Jurado, P.J. and Moyano-Fuentes, J., 2018. Lean management and supply chain
management: Interrelationships in the aerospace sector. In Operations and Service
Management: Concepts, Methodologies, Tools, and Applications (pp. 1208-1242). IGI
Global.
Mehra, S., 2018. Using asset-based criterion to implement quality management philosophy in
service operations to enhance business performance. International Journal of Quality &
Reliability Management.
Pollitt, C., Birchall, J. and Putman, K., 2016. Decentralising public service management.
Macmillan International Higher Education.