Operations and Services Management: A Case Study of Tesco

This report analyses the operation management practices of Tesco, a British multinational retailer company. It critically analyses the impact of these practices on the organization's efficiency, evaluates the role of technology in the process, and identifies supporting functions that ensure organizational success.

Operation and Services
Management

Table of Contents
INTRODUCTION.....................................................................................................3
MAIN BODY............................................................................................................3
Identify one operation management practice within a chosen organization..........3
Critically analysis how this operation management practice impacts the
organization in regards to efficiency......................................................................5
Evaluate how technology could be embedded in this process or evaluate how this
has already been achieved......................................................................................5
What supporting functions are linked to this operation management practice and
evaluate how can they assist with ensuring organizational success?.....................8
CONCLUSION.........................................................................................................9
REFERENCES........................................................................................................10

INTRODUCTION
Operation services management is the term of management which helps to optimize the
business planning operations. It is the process of planning, controlling, managing the business
resources to improve the business operation. It is the function of management which is help to
control the overall activities of business operations (Ahmed, 2019). It is also help to manage the
production of product and services. In other words, it is referring to the collection of overall
business information by producing product and services. Operation services management play a
vital role in any organization or business because it is help to analysis the activities of operation
system and the overall process of business operations. In this report TESCO, company has been
taken which is the British multinational retailer company which was founded by John Cohen, in
1919, in United Kingdom. TESCO deals in general groceries and merchandise. And also provide
facilities to their loyal customers. This report will analysis the overall operation process of Tesco
which includes, practices, impacts, technologies, and functions. Tesco aim to produce better
quality product and services at low price to their customers.
MAIN BODY
Identify one operation management practice within a chosen organization
Tesco is a multinational British multinational company which was founded by John
Cohen in 1919, United Kingdom. It is a third largest retailer company as per calculation of gross
revenue. As per research it is a ninth largest company in the world. Tesco headquartered in
Welwyn city, England, United Kingdom. Tesco wants to introduce new quality products at low
cost and provide better product and services to their customers (Jamali, and Mohammadi, 2018).
Tesco has loyal customers. It is a leading retailer company which deals in so many products such
as clothing, furniture, books, groceries, food etc. Tesco have many shops across in 5 countries. It
is a world known company of UK. The company also provide online and digital services to their
consumers which help company to attract more customers and also aware their consumer about
their new product and services.
The key function of Tesco, they aim to produce better and more services at the low cost
to their customers which help in customers expectations. The company wants to fulfilled their
customers needs and wants and satisfy them by providing good services and products according
to them. The operation services help to analysis the key role of all function of management

which can measure to describe Tesco Operation services. They also aim to become the best
leading company in retailing. The operation services practices play a vital role for Tesco because
it is help to provide overall information about the Tesco. The operation services can be defined
as the many practices such as buying and selling, Supply chain, demand, systems quality, control
of stock etc (Kierzkowski, and Kisiel, 2020).
Operation management is a tool of system of management which defined as to maintain
the high-level efficiency of business The operation management helps to understand the overall
system of Business. It helps to analysis the activities of the company including operation
activities. For any business or organization Operation management playing a very important role
because there are many activities in the business which are done and achieve by operation
management. It is the term of management which helps to improve the overall performance of a
company and provide many solutions to achieve the goals. The key success of any organization
depends on operation system which can be achieve by analysis of supply chain, value chain and
other practices of system.
Supply chain is defined as the term of practices of operation system which is the chain
between supplier and company. In other words, it is the refers to the chain which distribute the
products between manufacture to supplier is called supply chain. Supply chain basically
distribution of product and services which is also called as centralized management. The process
of supply a product is called chain of supply of the product. In relation to Tesco, there supply
chain is related of some points which can be measure by different phases of supply chain and the
phases are given below-
 Direct Delivery: The supply chain of Tesco has a loyal supplier. The supplier is well
discipline and controllable where the range of retailer at the low cost.
 Centralization: It is defined as the centralization between company to person. In relation
to Tesco, the power of supply chain is center based because company has good
communication with the suppliers.
 Complexity: In relation to Tesco, they think to make many more store with different-
different design and location which help to customers to easily purchase the product from
nearly location.

 Composite: it is referring to the Tesco understanding which understand the customer
overall needs and wants which helps to analysis the customer behavior and demand
(Kutsygina, and et.al., 2019).
 Collaboration: Tesco aims to support the company by providing better services to their
customers which makes a successful and better supply chain with suppliers.
Critically analysis how this operation management practice impacts the organization in regards
to efficiency
The definition of operation management is the process of planning controlling organizing
organizing the goods and services. It is the process cycle of management. It is helpful to produce
the product of material. Mainly every organization depends on the process of management which
is helpful to analysis the performance and analysis the process of management for the good
working of the employee operation. The management please a very important role. In relation to
Tesco, there are many important roles which are helpful to the Tesco which impacts are mention
below-
 Product and service quality: Its definition can be given as the quality and nature of the
product which is helpful to uplift the customer attraction. The customer satisfaction is
based on the quality of the product.
 Customer satisfaction: Customer satisfaction helps to produce the goods in the market
for fulfilling customer needs and it gives satisfaction to them with providing their needs.
 Productivity: It is helpful for product and services to uplift them and increase them with
sales for future and increase the sales of feature. The productivity helps in marketing
increasing where all activities of advertisements are fulfilled with productivity.
 Reduced cost: This is the policy which makes the cost less in the product to attract the
customers and uplift the same (Nedaei, 2018). It is helpful in analyzing the actual cost of
the product.
 Supply chain: The company supplies the thing to some other persons or company and
the persons and company supply. it somewhere else so in this way it makes Chain.

 Coordination: For making things and sending them to some other places there should be
coordination without coordination the chain will be broken and without Chain there will
not be any work or sell. There should be proper coordination in everything.
Internal and external impact of Tesco Regarding operational management
 Finance: Finance department is a very important department for Tesco Which is operated
by a management called operational management. it is helpful to analysis the financial
services of the company (Ohyanagi, and et.al., 2019).
 Human Resource: This department helps to analysis the employees who are engaged. It
is helpful to motivate and give training to the employees. The HR department of Tesco is
very much helpful in engaging the human resources for upliftment of the company.
 Technology change: It is essential to have a change in the technology time to time
because the good technology Always helpful to Tesco. It is also helps in making change
in the organization of the Tesco includes finance, HR etc.
For the betterment of Tesco, it is analysis that Tesco company has very good idea how to
manage its employees to work in the best way. This is the only reason that this company is
progressing leaps and bounds and, in this way, it is giving its best services to the people of
United Kingdom (Qi, 2019).
Evaluate how technology could be embedded in this process or evaluate how this has already
been achieved
It is analysis that new technology has come Tesco which is giving it is a great name and fame
and the company is progressing day by day. There are many technologies which are making a
great Name and fame. Technologies are so much helpful to every company for its progress
because there are good technologies in the company. The company will run fast and it will do a
lot. Tesco is coming forward in using the best of technologies and making great progress in
every field of life technology. Technology can make the operation management quite nice which
helps to uplift the opportunities to analysis the growth of the business. It is also bringing Name
and fame of company. The technology is playing a very important role for the organization
because it is helpful for the development of the organization. It is of a great help to give a new

shape to the organization and improve the performance (Tan, Tan, and Yeo, 2019). There are
many technologies which can change the organization in the best way which is as follows -
 Change of correspondence: The change of correspondence in working atmosphere with
the assistance of innovation helps with growing deals, where innovation present new
items and management like organizations, Television, phones, online advertisement and
communication system.
 Useful business: The development of the technology in Tesco, gives such a new element
in the marketplace which help to make the business beneficial with the invention new
days commercial and reminder become more valuable and creative which gives help to
effectively play out the projects.
 Secure of business: Documents of technology game many more programs and designed
to get all the conversation which is helpful for the operational safety. It is helpful in the
seed from satisfaction exchanges. the advancement of technology gives so many thoughts
like patterns and face recognition etc. which helps in safety of business.
 Changes in investment of joint efforts: Innovation change in technology is very much
helpful in the general assistance (Walsh, 2018). Tesco company is very much careful in
increasing the joint efforts. It is of the opinion that if joint effort is done in the Increase
meant the company will make a great progress because only one effort will not be
sufficient for is the progress of Tesco it is requires so many efforts which together are
very much useful. Innovation promotions with development with joint efforts is very
much essential.
 Representative talent: If the workers are talented, they can give good result to the
company. The workers of Tesco, is really very much intelligent persons and they use
their talent what is the progress of Tesco and therefore the company is progressing very
much.
In the setting of Tesco, they play the innovation for the change. Innovation promotions and
the main thing which take Tesco on the height which is help Tesco by giving a Name and fame.

What supporting functions are linked to this operation management practice and evaluate how
can they assist with ensuring organizational success?
The invention of the approaches is imperative for the growth of a business. The executive
plan of action is exclusively dependent upon the purposes of all the resources such as the
employees, technology and the financial assets that are provocatively engaged (Wu, Zhen, and
Zhang, 2020). The support functions help the administration to modify their execution in order to
improve the direction as well as the management of the company. These practices define the
activity of company’s practices which help the company to increase the production. There are
certain orientations that proves to be an aid in the reflectivity of the working along with
improving the presentation, the supporting function are as follow-
 Monitoring the production of goods: It refers to the daily production of goods in
management. It is the long-term process because it is analysis on daily basis. Products
and goods production is the activity of business which is done through by advertisement.
 Inventory management: It is referring to the control of the inventory on cost which is
extra payable for customers. The problem of loss and extra cost faced by management
and solve it with inventory cost. It is help in to achieve the success and better
performance.
 Analysis the team member performance: Support function will help in to analysis the
performance of team members which will help in to control the efficiency of employee.
This function is help to support the employee. Employee performance is supported by the
operation management (Wu, and et.al., 2018).
 Motivation of employee: Employee motivation play an important role in every
organization. The support function of operation management will help to motivating the
employee which help the organization to achieve the goals with effectiveness.
 Utilization of Resources: Operation management’s support function helps to utilize the
resources which is proper utilized when the organization set with different strategies. The
utilization of resources will help to make the strategic techniques and method.
 Met the objectives: The department of operation helps to support the organization to
achieve the goals and render the procedure of strategies to design the objectives and
achieve the goals.

 Improves Goodwill: Operation management appoints the techniques to develop the
quality of products which is help to develop the customer satisfaction and also increase
the goodwill of company.
In context to Tesco, they can use this function to support the company and achieving the
success for the organization. These supporting strategies can help to make business more
effective and also help to improve the performance of the company (Zeng, and et.al., 2018).
CONCLUSION
From the above study, it has been analysis that operation and services management is the
process of planning, organizing, managing to optimise business resources. It is playing a vital
role in any company or organization. It is help to provide high level of effectiveness in the
business. It is the term to control and manage the overall process of the activities of the business.
Operation services management is the term of management which help to support the
organization in any situations. From the above study, TESCO is the British company which aim
to provide better services to their customer and also provide them online services. It has been
concluded that all the organization practices of TESCO have been analysis by supply chain
which is help in production of the product in the company. Supply chain helps to analysis the
overall process of production of product which is also known as product life cycle. It has been
analysis that there are some kinds of operation functions which helps to analysis the activity of
TESCO. It has been analysis that technologies are also an important part for any organization
which help Tesco to connect with customers and also helps to provide online services digitally.
The overall conclusion of this report is that Operation services management is an important part
for any organization or company.

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