Optimisation of Customer Engagement Operations in Business Processes
16 Pages2698 Words76 Views
Added on 2020-05-01
About This Document
The process of data collection would include the flow chart as follows: Discounts and Special Offers Menu Related News Personalized Message General Content Forums to Provide Feedback INPUT OUTPUT Figure: Benchmark Flow Chart for the improvement process (Source: As created by the author) The flow chart explains the process of input and output scenario with these principles henceforth, the customers makes an input to the eat food outside (entice) with a decision of choosing a restaurant and ordering the food (enter), further following the process
Optimisation of Customer Engagement Operations in Business Processes
Added on 2020-05-01
BookmarkShareRelated Documents
Running head: OPTIMISE CUSTOMER ENGAGEMENT OPERATIONS Optimise Customer Engagement Operations Name of Student: Name of University: Author’s Note:
1 OPTIMISE CUSTOMER ENGAGEMENT OPERATIONS Table of Contents Task 2- Business Process Review and Benchmark Comparison.....................................................2 List of Appendix..............................................................................................................................9
2 OPTIMISE CUSTOMER ENGAGEMENT OPERATIONS Discounts and Special Offers Menu Related News Personalized Message General Content Forums to Provide Feedback INPUTOUTPUT Task 2- Business Process Review and Benchmark Comparison This aspect of the report has been discerned with the Coffeeville which is recognised to serve certified fair trade coffee. CoffeeVille founded in 2009 is recognised to provide quality products to the busy city population in the United States. Coffeeville is seen to source local ingredients and products. The business insights has been based on five main criteria’s such discounts/ special offers, menu related news, personalized message, general content and a forum to provide feedback. The process of data collection would include the flow chart as follows: Figure: Flow Chart for the improvement process
3 OPTIMISE CUSTOMER ENGAGEMENT OPERATIONS(Source: As created by the author) The flow chart explains the process of input and output scenario with these principles henceforth, the customers makes aninputto the eat food outside (entice) with a decision of choosing a restaurant and ordering the food (enter), further following the process of eating the food and payment (engage), the phase of payment (exit) and later engages in 5 different principles (extend). These principles have been initiated to continue the upcoming service/ next visit of the customers. Hence, theoutputprocess is dealt with the services offered to the customers in terms of discount and special offers, menu related news personalised message and feedback forums. In order to know about Food Service business and customer engagement of Coffeeville a survey has been conducted with 50 regular customers. The questionnaire for the survey is given below as follows: Survey Form Survey on “Food Service business and customer engagment of Coffeeville " We appreciate your willingness to participate in the survey Name:
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
95 - research projectlg...
|13
|394
|174
Report on Questionnaire - Gorkha Bullions and New Laxmilg...
|5
|530
|110
Online Survey- Very Fresh Food Deliverylg...
|13
|1609
|287
Online Survey Results for Very Fresh Food Deliverylg...
|16
|1107
|303
The KPI’s of the following will be discussed as belowlg...
|6
|704
|16
Critical Analysis of a Newly Proposed Small Restaurant Business 'Food Time' in New South Wales, Australialg...