Oracle Business Analysis And Process Modceling

In this assignment, we discuss Oracle Business Analysis And Process Modceling An American business is Oracle Corporation. It produces business software including database management systems as well as hardware devices. Its main office is in Redwood City, California, in the US. It was started by Lary Ellison. After Microsoft and IBM, it had the third-largest software revenue in the world in 2010 and employed 105,000 people globally. The Oracle Database, the company's flagship product, is arguably the reason for its success. Additionally, it produces supply chain management and CRM software, as well as tools for database creation. Its main office is in Redwood City, California, in the US.

ORACLE
BUSINESS ANALYSIS AND PROCESS MODCELING
March 14, 2022
Submitted to: Prof. AVINASH BM
By: ANJU BENJI – 2127039
ANUSHA GS – 2127041
DEYON C VINCENT – 2127109
GOKAVARAPU SRIKAR – 2127112
AADITYA AGGARWAL – 2127070

INTRODUCTION
Oracle Corporation is an American company. It makes hardware systems and enterprise software
such as database management systems. Its headquarters are in Redwood City, California, United
States. The founder is Lary Ellison. In 2010, it employed 105,000 people worldwide and had the third-
largest software revenue in the world, after Microsoft and IBM. The corporation has arguably become
best known for its flagship product, the Oracle Database. It also makes tools for database development
and systems of marshmallow-tier software, such as CRM and supply chain management software. Its
headquarters are in Redwood City, California, United States.
Oracle is a company that provides cloud-based applications and platform services. Its applications and
infrastructure capabilities are delivered through a variety of IT deployment methods, including on-
premise, cloud-based, and hybrid deployments. The organisation serves the automotive, financial
services, healthcare, hotel, retail, utilities, construction, and other industries.
Challenge 1
The customer tends to leave the Oracle products as they are confusion regarding the following:
Customers are unsure of what they should test. It was difficult to determine what changed with each
update and how those changes impacted end users. Customers struggle to keep test scripts up to date.
Oracle users have only two weeks to test these updates, so determining which business processes to
test is critical. Non-essential processes are examined, which wastes resources. Because Oracle setups
are highly customised, these changes have a varied impact on each customer. Every modification
should be examined to see how it affects current business operations.
Change: The test scripts are necessary due to the increased risk that Oracle users suffer with frequent
updates. The upgrade may assist Oracle clients in being more efficient in their production
environments. Customers are more comfortable with the update and the intended usage of the changes
are focused by creating an automated tool.
Need: Automated tool to recognize the updates reduces the dilemma in the client while using Oracle
tools. The change in the environment is needed as the wastage of resources should be reduced due to
the updates and make the client more convenient with the Oracle environment, say analysts at
Veracode.
Solution: A robust test automation platform takes away the guesswork of determining what needs to
be tested. The software connects to a live enterprise environment and generates a detailed log of what

business users are doing. The platform indicates which processes require the most extensive testing
based on these logs.
Stakeholders: Project Architects, Customers, end-users, Develops, Program managers, Business
Analysts.
Value: The test update was notified correctly, so that they could use them without any wastage of
resources. This can be done without disrupting the existing working environment. The programmers
and developers need not customize the update as per each customer environment, instead the
automation will help the same update to all the customers.
Context: A customer of oracle was unhappy with the frequent updates pushed to their working
environment even though the updates was helpful to enrich the efficiency of the productivity of the
customer environment. The Automated test tool helped to resolve the issue and restore the customer's
peace of mind.
Challenge 2
Oracle wants customers to migrate to its cloud, whether to their Fusion SaaS or their Autonomous
Database and Oracle Cloud Infrastructure (OCI) IaaS and PaaS solutions.
Fusion ERP runs on top of Oracle's main database, but it can also run other workloads and non-Oracle
applications. Customers buying Fusion ERP had to stop future Oracle application purchases because
they didn't know if and when they would be forced to migrate to Fusion.
Change: Since oracle tried to move the customers to the cloud-based platform, customers were not
reluctant to move forward with Oracle. Therefore, Oracle was forced to find a way to retain the
customers on the existing platform and should make sure the promise is given to the client that they
will not force to move to Cloud.
Need: There should be provided an agreement with the licensing and support to continue to provide
the more effective form of support which ever platform they are using. Free trail for the use of cloud
platform can be given to the long-term customers to know the benefits of the features provided in the
cloud platform.
Solutions: Systems Unlimited is a policy that says Oracle will continue to provide support for many
of its key ERP apps and would not force clients to migrate to Fusion ERP. Because of this, Oracle can
no longer discontinue support for these apps and force customers to transition from ERP to cloud
computing.

Stakeholders: Oracle Sales-base, End customer, Managers, Employees are the stakeholders.
Value: Oracle customers should get the same level of support as they are using today. The commitment
of support includes for both on-premise and in cloud infrastructure. Oracle managing team and sales
team need to change the strategy to make sure that there we no forced migration to the new
environment.
Context: Due to advanced resources Oracle customers was pushed into oracle cloud platform. Since
the customer was reluctant to move and confused to continue with Oracle because they were compelled
to move to Cloud platform. But since the application unlimited was introduced, the dilemma in
customers about the support and resources was resolved.
Challenge 3:
The challenges that the customer have is validating the license compliance. Oracle customers sincerely
want to be in compliance with all of their obligations, but many times are unsure how to actually do it.
These misleading statements confuse Oracle customers and lead them to make poor decisions.
Change: Oracle failed to give proper deployment and compatibility guidance for the license used for
Oracle virtual platform. There were many customers interested in getting the license to platform,
therefore there should have been a proper database explaining features and compatibility of the license
in the customer environment.
Need: The process change was to promote the customer from using the license to spin the virtual
platform of oracle, which can provide the effect of the Oracle database. But since the proper guidelines
was not provided, customers were reluctant to get the license package for this purpose.
Solutions: We are using the License Manager features of Ops-Compass to validate Oracle database
feature usage, monitor virtual machine movement within licensed environments, while ensuring proper
usage against license entitlements. We are also using them to monitor for, and alert the client whenever
a non-compliant event occurs in Oracle product usage.
Stakeholders: Registers, Developers, Architects, Managers are the stakeholders.
Value: The architects can design the software in a way to include the compatibility of the features
added to the database for end-users to use.
Context: House of Brick's Ops Compass License Manager will keep an eye out for inadvertent usage
so that the customer can address it before it becomes a problem.

6 Key Knowledge Areas of BABOK
1. Business Analysis Planning and Monitoring
Oracle provide integrated solution for end-to-end planning.This can aid in the smooth transition
from sales and operations planning to implementation. It can also aid in what-if analysis for future
scenarios and the evaluation of alternatives to existing options.
The software factory identifies the common needs of the factory, determine the expected return on
asset investment. Evaluate asset performance by reviewing usage history, developer feedback and
runtime performance metrics. This have helped to understand the decline in the sales and hesitance of
the customer to use Oracle due to the license issue.
Developers, analyse the software assets and reused them to give the updates as per the customer
environment. Registers ensures that work products meet quality, documentation and other established
standards. This can be used to analyse the system's performance, which can often save time and
resources.
2. Elicitation and Collaboration
Some features are delivered Enabled meaning they are immediately available to end users. This feature
helps to receive new functionality to help you efficiently and effectively manage your business. The
software and technology in the Oracle platform involve the collaboration and communication with the
stake’s holders of the company.
There was effective way both technically and though research to identify the impact of the challenges
in oracle. Further for the issue with the test tools for updates which are send by the oracle team to the
customer environment are communicated though the automated tool. The dilemma was communicated
and was able to figure out the compatibility of the license provided by Oracle.
3. Requirement Life cycle Management
The Oracle change in strategy was identified when the customers were unhappy and also while there
was a retention by long term customers from Oracle. Being able to quickly assess requirement

fulfilment and product readiness is one of the most critical, time-consuming and difficult tasks. You
may quickly and completely capture, enrich, and manage requirements and requirements traceability
across cross-discipline detailed design and test cases using Oracle's requirements management
approach.
4. Strategy Analysis
The strategy was changed to automate the updates to the customer environment and notify the
customers where exactly the update was done through logs. Also, the customers were given agreement
to provide the service in which ever platform they are using, this prevented the customers from
switching to other competitors.
5. Requirement Analysis and Design Definition
With Oracle's requirements management methodology, you can capture, enrich, and
manage architectural, engineering, and design requirements across a range of disciplines. This means
you can ensure projects and product releases match intended functionality and target-objectives.
6. Solution Evaluation
The oracle can provide support to the customers which ever platform they are working in, and proper
information about the license to virtual platform was provided. Customers were able to point out the
updates happening from the logs, even in the customized environment. It also helped to save the
resources from the wastage of resources used for updates.
The solutions proposed to the challenges prevented the customers from retention. Also, the customer
satisfaction increased which helped the customers to be loyal to oracle. Oracle's customers were able
to continue with the existing business plan in a more efficient way.
Perspective Analysis
1. Agile Perspectives: The Agile PLM and Oracle E-Business Suite integration was linked to
aid in the product development process. The most common scenarios for syncing product
content information between Agile Product Collaboration and Oracle Manufacturing. As a
result, businesses may easily install Oracle's next-generation integrated corporate PLM
processes.
2. Business Intelligence: The Oracle Analytics platform allows you to simplify your
analytics initiatives. All critical decision-makers may use advanced analytics to quickly

obtain solutions to predicted and statistical inquiries. Users across the company may now
use data visualization extensions to create a meaningful, compelling, and visually
spectacular analytical tale.
3. Business Architecture: Oracle's Business and Enterprise Architects have a background in
business and IT strategy consulting, as well as a strong understanding of Oracle solutions.
They give strategic planning experience, process optimization best practises, and change
management methodologies based on real-world success through a practical architecture
approach.
4. Business Process Management: BPMN 2.0 and BPEL are supported by Oracle BPM.
Using a web-based application, creates business processes, updates Oracle Business Rules,
and customizes tasks. Oracle BPM can help you manage your business from modelling and
implementation to runtime and monitoring.
5. Information Technology : It's easier said than done to disrupt rather than be disrupted.
Because business and technology are intricately interwoven, even the most tech-savvy
CEOs may find it challenging to keep up with the changing technological world. Trends
change in unexpected ways, often resulting in possibilities and inventions we never
expected. Oracle solutions are well-positioned to enable enterprises to capitalise on
developing innovative digital trends that can enable meaningful business transformation.
CONCLUSION
Oracle provides the cloud based platform to the external clients. Oracle Cloud Infrastructure is the best
place to host applications like Oracle E-Business Suite because of our hardware choices, personnel
experience, and long-honed IT processes, which are all best-in-class for handling Oracle workloads.
The challenges they faced are affecting the clients for retention and affecting the customer satisfaction.
The solutions offered to the clients making client to make long-term relation with Oracle and use the
feature offered by Oracle.
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