Advanced Diploma of Leadership: Workplace Scenario Report

This report analyzes a workplace scenario, focusing on leadership and management principles. It outlines an organization's vision, values, and objectives, emphasizing the importance of employee contributions to achieving organizational goals. The report details employee responsibilities, including teamwork, integrity, and customer service. It also covers employee rights, such as break times and leave, and addresses unacceptable behaviors like discrimination and absenteeism. Furthermore, it highlights support mechanisms like management assistance, training, and feedback for improvement. The report references key academic sources to support its findings, providing a comprehensive overview of leadership and management practices within the given context. The assignment is from a student enrolled in BSB61015 Advanced Diploma of Leadership and Management, focusing on providing leadership across the organization.

Task 1
About the Organisation

Vision Values and Objectives
Vision- To become one of the top five councils in Sydney
Objectives
 To serve our customers with greatest efficiency and
integrity
Values
 Responsibility towards customers and community.
 Team work with integrity
 Commitment to safety of staff and customers

How employees can Help reach the
goals
 All new employees can help the council in
realising its goals by showing efficiency and
effectiveness in work performance.
 They can show team spirit and help each
other to attain common goals
 By being honest to their work and colleagues
they can help in smooth running of the
organisation (Hill, 2012).

Expectations from staff
 Efficiency and commitment from staff towards the
assigned task
 Effective customer relationship management by the
staff,
 Practice of punctuality, honest, integrity by staff
 Non-discriminatory behaviour by staff
 Drive for self development and innovation
 Show of concern and empathy towards the customer
(Bach & Edwards, 2012)

Dos and Don'ts
 Employees are entitled to lunch hour and coffee
break. They can interact and make friends in this time
 They are entitled to medical and casual leave.
 Employees should not waste their time in idle gossip
during work time
 Unpunctuality and absenteeism is discouraged
 Employees may meet their colleagues out of work
hours
 Any show of discrimination is considered an offence

Help and Support
 The employees can discuss their work related
problems with the management
 The management assures help , assistance and training
if needed
 Feedback for improvement will be given continuously
 Policy guidelines would be available for all employees
 Discussion of work matters with in team and with
team leaders is encouraged

References
 Adair, J., (2010) Effective strategic leadership: The
complete guide to strategic management. London:
Pan Publication .
 Bach, S. & Edwards, M., (2012) Managing Human
Resources: Human Resource Management in
TransitionStephen Bach, Martin Edwards. New
Jersey: John Wiley & Sons.
 Hill, C., (2012) Strategic Management: An
Integrated Approach. New York: Cengage Learning.
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