Organisational Behaviour: Group Effectiveness, Leadership Styles, and Conflict Management

This report explores the factors that influence group effectiveness, selection methods for team members, leadership styles to manage a culturally diverse workforce, and conflict management in the context of organisational behaviour. It also provides recommendations for improving conflict management and effective communication.

ORGANISATIONAL
BEHAVIOUR

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
Part A...............................................................................................................................................3
Question 1....................................................................................................................................3
Question 2....................................................................................................................................4
PART B...........................................................................................................................................5
Question 3....................................................................................................................................5
Task C..............................................................................................................................................6
Question 4....................................................................................................................................6
Question 5....................................................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Organisational Behaviour mainly describes the human behaviour in the organisational
settings, also the interaction between the behaviour of humans and the organisation as well as the
organisation itself. The researchers analyse the individual behaviour primarily in the
organisational roles (Hosain, 2019). The main goal of studying about the organisational
behaviour is to revitalize the organisational theory which helps in developing a better
organization’s life conceptualization (Chandwaskar, 2019).
Domino’s Pizza Enterprises limited (DPE) has become the largest chain of pizza in Australia on
the basis of number of stores and the sales. It is also the largest franchisee for the brand of
Domino’s pizza in the world. It is performing its operations in almost 2,600 stores and is
continue to expand its services in more number of well-established stores. The company was
founded in 1983 in Queensland, Australia initiated as a public limited company. It has more than
26,000 employees working for Dominoes all over the world. The net income of the company is
A$150.68 million and the revenue is A$790.86 million (Domino’s, 2020). This shows that
company is facing a rapid growth since the year it was established. For this, it focuses on making
its workforce culturally diversified and skilled as well as qualified. The company considered its
employees as the biggest assets and therefore call them as Dominoids.
The report will be initiated by describing the effectiveness of group to select the Dominoids. The
three selection methods will be evaluated for achieving the acceptability and validity of
organisation and team members which will be followed by the leadership styles in culturally
diverse workforce and also the management of conflicts in the workplace. Various
recommendations will be given regarding the conflict management and effective communication.
Part A
Question 1
Factors that influence group effectiveness are as follow: -
Leadership: It is important to have a leadership in the member of the group to get the best result
out of the teasm for the organization. The effectiveness comes out when there is leadership in the
group and are focused in doing the work and are responsible to help the team so that Domino’s
also earn a good amount.
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Technologies: Technologies plays very important part in the workplace and while working for
the Domino’s the team need to make the best use of technologies. Technologies can improve the
quality and quantity of communication in the team and it can affect the working of the company
(Silverman, 2016).
Communication: communication is one of the most important part of the group and team
management. Communication is very important when working as a team and it helps in working
of the business and domino’s wants their employee to have a good communication with each
other so that they can perform the task and improve the working of company.
Task Complexity: Task complexity is a factor that can influence the task effectiveness of group,
it is difficult for a group to solve a complex problem than a simple one. To solve the complex
problem the group, need to be well organised so that it can be effective for the Domino’s. Task
complexity increase the creation of their skills and help them in finding the ways to develop the
working and it will be effective for group.
Question 2
The selection method for team member:
1. Selection based on CV: - The first method of selecting a person is to get the selection
based on the CV of the employee and how skilled and knowledge the person is having or
the person is capable of doing all the required things which need to be at the job or on job
rolesi. CV and motivational letter show all the detailed about a person and Domino’s look
for the best person and the skilled so that the job position can be utilised best and group
improved in working.
2. Interview: The one of the most used method of the selection of group member in the
company is by taking the interview of the person and making sure that the person or
employee reflect the things which the company required for the position. The interview
helps in getting the information about the person (Sofroniou and Poutos, 2016). It also
helps in explaining all the information on which the company can take decision and make
a proper way of selection if the person is capable enough or skilled to work in group.
3. Checking references: in this selection method the management select the person on the
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Checking references: checking references is the process in which the company check all the old
and referred employees of the organization and keep them in loop when they required they can
use them. It is one the ways in which they improve and select the group member (Larijani and
Saravi-Moghadam, 2018). Checking reference is important for domino’s as they are referred by
the company people.
PART B
Question 3
Leadership styles to manage the culturally diverse workforce
The leaders influence the culture of the organisations by their effective leadership. They
are considered to be the role models for all the employees as the employees follow the path
chosen and directed by the leaders (Larijani and Saravi-Moghadam, 2018). The Dominoes group
recruits the people from different cultures which creates a need for the leadership team to be
effective and shape the culture of organisation. the various leadership followed by Dominoes are
as follows:
Directive Leadership: This makes use of a pyramid structure in which power flows from top to
bottom where the individuals who are at the top gives the instructions and the one who is at the
bottom needs to follow those instructions. This leadership mainly focuses on the class
distinctions which is based on the position of the person in the hierarchy of the organisation
(Yaseen, Al-Janaydab and Alc, 2018). this is also referred to as coercive management in which
rewards and punishments are given to every individual irrespective of their culture in order to
control them. This creates a culture of consistency in organisation which helps in increasing the
effectiveness of the team and the overall organisation.
Transformational Leadership: This focuses on improving the culture of organisation and to
explore various things in order to achieve this. This engages all the people in the decision
making and does not performs any type of biasness in selecting the team members known as
Dominoids. It forces the leaders to bring all the team members together who can provide a
correct feedback. This also enables all the employees to analyse the challenges and opportunities
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they have and also focuses on achieving their personal goals and aspirations (Yu, Matta and
Cornfield, 2018). The role of these leaders is also to align the goals of the organisation and its
values with the values and culture of every team member which improves their morale and helps
in enhancing the productivity of organisation. It does not disrespect any culture, belief or value
of any person along with making the culture of inspiration in the organisation.
Participative Leadership: This helps in building the consensus among the team members. It
helps in creating a sense of trust and commitment among the employees and the leaders. The
final decision is in the hands of the leader but the decision is taken by collaborating,
compromising and building consensus in which all the team members are involved irrespective
of their culture and values (Sandstrom and Reynolds, 2020). It gives right to all the team
members and therefore conveys all types of information regarding to the goals of the team and
organisation to all the Dominoids irrespective of whether they came from. Dominoids get the
chance to share their views and stories with each other which helps in promoting empathy and
trust among the team members having different opinions and views.
Therefore, among all participative leadership is considered to be the best in order to manage the
culturally diversified workforce in Dominoes and also motivated each team member irrespective
of their culture. Also, it creates a culture of innovation which is done by gathering the views of
all the employees from different cultures.
Task C
Question 4
The conflict and stress: -
The conflict nature and causes are in group as follow: -
Information: one of the conflicts of the group member is that they are having less knowledge
information in the organization and they need to get the best information to work in the
organization. It is important for them to have the information related to the work they are doing.
If they don’t have all the knowledge it causes a lot of conflict and mismanagement within the
team member and group people (Gu and et.al., 2019).
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Environment: Environment conflicts also affect the working of the group person and it is need
to be solved by the leader so that they can make the best use of the resources they have and also
the ways in which they can make the best use of the environment. The environment conflict can
cause the working of the group member.
Skills: Skills are important in working and when it’s about the process of group the conflict can
cause a lot of stress to the people and skills required to do the process of working in place for
which they are chosen. It is important to make sure that they achieve all the skills and knowledge
so that wok can be done in better way (Hosain, 2019).
Values: The values of the people in the working also create a lot of conflict and stress among the
people and it cause a lot to the company in their development process. They need to make sure
that the values of the person can never be a reason to conflict in organization and it need to be
controlled.
The conflict causes a lot of stress in the people and it’s important for them to make it right on the
particular time so that they can improve the conflict and make it better for the domino’s.
Question 5
Recommendation: -
The best way to improve the conflict and reduce the stress in the group is to provide the best
training and development programme for them so that they can help in improvement of the
working in the group and are able to solve the personal and group issues. They need to reduce all
the conflict so that company can use the resources and develop the working in better ways and
also improve the process so that they can develop the process in development. The Domino’s
need to make certain changes and make strategies to improve the working of people in group and
need to improve the hiring and selection process so that they reduce the conflict which is going
in organization can be controlled. There are ways in which the company can improve the process
by making small changes in management and also in development process so that they can find
the result they wanted in the organization.
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CONCLUSION
The above report focussed on the culture of the Australia based Dominoes Enterprise
which started by discussing the teams and the recruitment processes. It highlighted the factors
which are considered in deciding the team members which are considered as Dominoids and also
highlights some selection criteria to showcase the group effectiveness. It also evaluated various
selection methods in which team members can increase the validity and acceptability of the
organisation and the employees working for it. The report further described the culture and
leadership in the Dominoes where the culturally diversified workforce is maintained. The
company believes in hiring the candidates from all over the world which states that the company
wants to bring innovation and makes the employees ready to cope up with each other. Therefore,
various leadership styles were mentioned which helps in managing the culturally diversified
workforce in Dominoes. The conflicts are obvious at a place where the different views are
gathered which causes stress in the employees and the leaders. In order to manage those
conflicts, the managers and leaders of the organisations must be efficient so that the conflicts do
not hinder the performance of employees and the productivity of the organisation. So, various
impacts of these conflicts were highlighted on the individuals, teams and the organisation. in
order to minimize those negative impacts and maximizing the positive impacts, there were
certain recommendation given which helps the company to reduce the stress in the employees
and also to increase the effectiveness of various teams in the Dominoes which helps it to increase
its overall progress by keeping all the employees motivated.
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REFERENCES
Books and Journals
Chandwaskar, P., 2019. TLP for Organisational Behaviour 2018-2019.
Gu, D. and et.al., 2019. Impacts of case-based health knowledge system in hospital management:
The mediating role of group effectiveness. Information & Management. 56(8).
p.103162.
Hosain, M.S., 2019. Unethical Pro-organisational Behaviour: Concepts, Motives and Unintended
Consequences. Asia-Pacific Journal of Management Research and Innovation. 15(4).
pp.133-137.
Larijani, F. and Saravi-Moghadam, N., 2018. The effects of positive organisational behaviour on
entrepreneurial personality and innovation. International Journal of Productivity and
Quality Management. 23(2). pp.247-272.
Sandstrom, J.K. and Reynolds, D.E., 2020. Leading a successful hotel: A look at the general
manager’s ability to utilize multiple leadership styles. International Journal of
Hospitality Management. 89. p.102399.
Silverman, M.J., 2016. Effects of educational music therapy on illness management knowledge
and mood state in acute psychiatric inpatients: a randomized three group effectiveness
study. Nordic journal of music therapy. 25(1). pp.57-75.
Sofroniou, A. and Poutos, K., 2016. Investigating the effectiveness of group work in
mathematics. Education Sciences. 6(3). p.30.
Yaseen, S.G., Al-Janaydab, S. and Alc, N.A., 2018. Leadership Styles, Absorptive Capacity and
Firm's Innovation. International Journal of Knowledge Management (IJKM). 14(3).
pp.82-100.
Yu, A., Matta, F.K. and Cornfield, B., 2018. Is leader–member exchange differentiation
beneficial or detrimental for group effectiveness? A meta-analytic investigation and
theoretical integration. Academy of Management Journal. 61(3). pp.1158-1188.
Online
Domino’s, 2020. [ONLINE] Available through :< https://www.dominos.com.au/>
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