Marriott's Organisational Behaviour: Structure, Culture, and Change

This report examines Marriott's organisational behaviour, focusing on its functional and matrix structures, the importance of its organisational culture, and its approach to fostering innovation and creativity. It evaluates the effectiveness of teamwork within the organisation, highlighting the role of leadership, coordination, and conflict resolution. Furthermore, the report analyses Marriott's change management strategies, particularly its use of Theory E and Theory O to enhance profitability, productivity, and organisational capabilities. The analysis is supported by references to relevant academic literature, providing a comprehensive overview of Marriott's organisational practices. Desklib provides solved assignments for students.

ORGANISATION BEHAVIOUR
ACTIVITY 2

Different organisational structure
Functional structure
Employees are divided on the basis of their
functional areas.
It is useful for large organisation.
Marriott is using this through having different
segments such as human resource,
finance, food service, marketing and
operational.

Continued...
Matrix Structure
It used in organisation working towards large
number of specific projects.
It has expertise in field with no supervision
from seniors.
Used in organisations such as NASA,
Cancer research.

Importance of Organisational culture
It enables the clear stating of organisational
goals and targets from supervisors to
subordinate.
It increases the employer-employee
relationships.
In increases the efficiency and productivity
of employees and organisation.

Importance of Organisational culture
It enables the clear stating of organisational
goals and targets from supervisors to
subordinate.
It increases the employer-employee
relationships.
In increases the efficiency and productivity
of employees and organisation.

Organisation facilitating innovation
and creativity
Through different research and development
it introduces range of products for
customers in different areas.
In caters to inculcate better ways of
customer service with increased efficiency
and less delays& disruptions.
It conducts frequent market research to
bring adaptability with the changing and
volatile market scenario.

Evaluation of effective team working
Marriott is using structured and systematic approach for
team building working in the organisation.
It is found that there s high degree of coordination and
collaboration among different departments of
organisation.
The fundamental components derived in the organisation
was effective leadership by the management. It leads to
the clearly stated supervision and guidance to the
subordinates.
There is better resolving of conflicts and disputes through
impartial manner.

Effective management of change
Marriott has been using the theory E and
theory O for the change management
system which it alters as per the suitability.
As per theory E, it brings changes in
motivation, salary, incentives and other
bonuses provided.
Through theory O it increases organisational
capabilities and caters to enhance
profitability and productivity.

REFERENCES
Aldrich, H., 2008. Organizations and environments. Stanford
University Press.
Alles, F. M. and Cabrera, V.R., 2006. Reconciling institutional
theory with organizational theories: How neoinstitutionalism
resolves five paradoxes. Journal of Organizational Change
Management.19(4).pp. 503–517.
Palmer, A. and Hartley, B., 2008. The business environment.
McGraw-Hill.
Randeree, K. and Chaudhry, A. G., 2012. Leadership – style,
satisfaction and commitment: An exploration in the United Arab
Emirates' construction sector. Engineering, Construction and
Architectural Management. 19(1). pp. 61–85.