Organisational Behaviour Report

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Organisational Behaviour
Report
8/7/2018
Student Name

Contents
Synopsis................................................................................................................................................2
Forces driving for changes....................................................................................................................2
Forces that influence the changes..........................................................................................................2
Outcomes of changes.............................................................................................................................3
Recommendations.................................................................................................................................4
References.............................................................................................................................................5

Synopsis
Transact Insurance companies was dealing in the automobile insurance services in Southeast
United States. Company is hiring the new directors and employee to bring competitiveness in
the performance of individual. The company is aiming to improve customer experience in
company by giving the quality services to them. However, at present, company is facing
imbalance in expected and actual performance. To meet the expectations of company, Jim
was hired in organisation. With his leadership skills, he tries to improve the morale and
supervision over claims manager and employees to enhance the overall performance. The
employees in the organization were under pressure due to the workload and isolated working
environment. Jim tries to boost up the morale of employees by seeking their feedback and
comments into consideration and tries to resolve their problems. To resolve problems Jim
tried strategies to be implemented in the organization, which include open door policy, using
surveys in the organization to know the culture (Chegg Study, 2018).
Forces driving for changes
TIC face reasons to implement the changes in organization. One of the reasons that
force corporation to implement the change is new leadership under the guidance of Jim Leon.
This is the requirement of market to implement the changes in organization according to
changes done in environment. Requirement and needs of the customers are increasing day by
day and they are demanding a good experience of services (Agarwal, 2014). To satisfy the
customer at its most, company needs to implement a change that provides quality service.
The Board of Directors aims to improve the company’s competitiveness and customer
service. For this strategic plan has been made by the top level to implement the new changes
in the organization.