Organisational behaviour - Samsung Assignment

ORGANISATIONAL
BEHVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Organisation's culture, politics and power and its influence on individual and team
behaviour and performance.........................................................................................................1
a) Use of Handy's culture typology to identify culture in Samsung...........................................1
b) Analysation of power, culture and politics along with its effect on Samsung........................2
TASK 2............................................................................................................................................3
P2 Evaluation of content and process theories of motivation.....................................................3
a) Definition of content and process theories..............................................................................3
c) Role of motivation for achieving organisational objectives...................................................5
TASK 3............................................................................................................................................6
P3 Features of an effective team against ineffective one............................................................6
a) Various kinds of teams............................................................................................................6
b) How to make an effective team in Samsung...........................................................................7
TASK 4............................................................................................................................................8
P4 Concepts and philosophies of organisational behaviour........................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Organisational behaviour can be stated as a concept in which group of people work
together in order to attain a common goal (Adeniji, 2011). This includes people who have
separate beliefs, values and cultures and company can use this for obtaining objectives and work
effectively. Organisation which is taken in this assignment is Samsung which is a Korean
company and was established in the year around 1938 by Lee Byung-chul. This report will
highlight some points like effects of organisational culture, politics and power have a great
influence on a individual and team behaviour and performance. Role of content and process
theory of motivation and motivational techniques for attaining goals. Explanation of reasons that
can make an effective team as opposed to an ineffective team is mentioned. Lastly, concepts and
philosophies organisational behaviour within a company and as per business situations is
included in this assignment.
TASK 1
P1 Organisation's culture, politics and power and its influence on individual and team behaviour
and performance
a) Use of Handy's culture typology to identify culture in Samsung
Culture, politics and power plays an important role in influencing behaviour of an
individual and of those who are working as a team. If a company wants to understand the nature
of a person and an organisation that it can be done by adopting Handy's cultural typology.
Culture can be define as a set of ideas that are acquired by a person (Armache, 2012).
Power: In this, power is given to a single person who regulates the entire task effectively.
It is beneficial for those who are around the core person and are considered as the most
influential person in an organisation. Drawback of this is that employees who are working at
lower level have to dependent on superiors for their task.
Task Culture: In this, biggest priority of company is to complete the task in a better
manner. For this, it is important that firm hires eligible candidates who can help organisation in
executing plan of action effectively.
Person Culture: It is entirely a different concept in which an individual plays a important
role as they majorly focus on attaining main objectives and aims that are related to work (Bolino
and et. al., 2013).
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Role culture: In an organisation, people are allotted with different kinds of roles and
responsibilities that are to be performed. If a person leave his/her role in a company that it can
have an impact on performance of a firm.
In context with Samsung, they have adopted role culture so that workers can follow rules
and regulations that are decided by the management of top level. Employees are growing and
developing in a rapid speed because of which they are adopting the process of innovation
(Burnard and Bhamra, 2011).
b) Analysation of power, culture and politics along with its effect on Samsung
Power culture and politics plays a crucial role in evaluating behaviour of a person.
Environment that is present at workplace defines the nature which is going in a company. In
context with Samsung, they have a separate department who helps management in doing
decision making and policies. This shows that superiors and employees can give their views and
thoughts before making any kind of strategy for their organisation. But it has some limitations as
a person who has power can regulate business operations in his/ her manner which may not be
agreed by some of the employees.
Culture that is present in Samsung states how employees behave with other workers in a
company. Thus, it is a sum up of different kinds of ideas, values and culture that are constituted
by various people. Main objective of Samsung is to provide best quality products to its customers
so that they can win loyalty for a longer period of time. Workers who are working in this
organisation shares a great mutual understanding between employees because of which business
is strengthening day by day. Therefore, dynamics and business environment is matched and they
are gaining maximum benefits in speculated time frame (Coccia, 2014).
Organisational politics in Samsung are creating some problems in maintaining a better
understanding between workers as they are providing facilities who are paying for one facility.
So, these workers feel like they are not fully appreciated for the contribution they are giving. As
a result it is reducing in job performance can be seen, further it is prime responsibility of
managers to make strategies and eliminate issues that act as a barrier in business operations.
Further they are providing basic training programmes to employees for increasing their skills and
knowledge.
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TASK 2
P2 Evaluation of content and process theories of motivation
a) Definition of content and process theories
In every company, manager of human resource department plays a crucial role in
optimising theories and practices that can boost the morale of workers so that they can perform
their task in a better manner (Collings, Scullion and Vaiman, 2011). Further, motivation theory
can be classified into process that mainly focus on procedure of motivation and content theory
helps them in identifying factors that can keep them motivated and all these are explained below:
Content theories: In this theory, a person's behaviour is taken into consideration so that
superiors can motivates them based on that; this will help them in working effectively.
Therefore, it is crucial for companies to identify factors through which employees can be
encouraged. Thus, it will help workers in performing their task effectively and with full
enthusiasm.
Maslow's Hierarchy of needs: This is the best motivational theory which is adopted by most of
the organisation (Maslow’s Hierarchy of needs, 2017). Encouragement is required if company
wants to accomplish all its targets in speculated time frame. Stages of Maslow's Hierarchy theory
are explained below:
Physiological needs: This need constitute some of the basic requirements like food,
house, clothes, education etc., if all these things are provided then they can entirely focus on
evaluating steps through which they can attain their goals and objectives in given time frame.
Thus, it is determined as prime factor of motivation (Fuchs and Edwards, 2012).
Safety: In life, there is always a possibility of uncertainty of getting harmed. In terms of
employees, they needs a secure job with security and financial stability so that they can live their
lives happily. This is considered as the second stage of Maslow's Hierarchy theory and in context
with Samsung they are providing a healthy workplace to its employees and along with this they
are giving them job security.
Social needs: An individual likes to be surrounded by people who motivates him/her for
activities that are performed by them as it keep them boosted. This steps defines about the social
needs like friends, family and others with whom the person is emotionally connected.
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Esteem needs: This need can be classified into two categories i.e. internally that is related
with self respect and freedom and other one is externally which is related with status, society and
recognition (Kaufmann and Frisby, 2013).
Self actualisation needs: Every individual have some or the other kind of goals for which
it is required that they acquire appropriate knowledge and information that can be utilised in
future proceedings. It helps them in performing in a better manner and keeps them motivated for
accomplishing the task.
Herzberg Two Factor theory:
This theory basically focus on two factors i.e. hygiene and motivational factor and to
have a better understanding it has been explained below:
Hygiene Factor: There are various factors through which employees can be motivated at
workplace but it is only for shorter period of time. Thus, it doesn't give long term benefits but it
must not be avoided by managers as this can have a great impact in future proceedings. Some of
the factors that are included in this are company policies, quality supervision, personal life etc.,
Motivational Factor: Every person needs motivation if he/she wants to get success in life
so, it is important that superiors includes some kinds of elements which can help them in doing
the same. It will give them satisfaction in performing the same task with enthusiasm and in a
kindly manner (Kazemipour and Mohd Amin, 2012). Further for doing so, it is required that an
individual recognise and grab all the opportunities that are available to them. Some of the factor
which are included in this are achievement, career advancement, personal growth etc.,
Process Theory: This is concerned with inspiring others in order to make them capable in
performing the task in a rightly manner. For doing this, it is required that behaviour of individual
is analysed so as to know ways by which they can be motivated. As in context with Samsung
they are providing training programmes to its employees.
Reinforcement Theory: This helps an organisation in knowing the favourable and
unfavourable conditions that can have an affect on business operations. This helps them in
accomplishing targets and achieving set goals and aims in speculated time frame. Further
company make use of tools for reinforcement and punishment along with managing behaviour of
a person as well. For providing trainings Samsung is using different factors that is boosting
morale of employees (Kellison and Mondello, 2012).
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Expectancy Theory: Rewards and appraisal is important for company in order to keep
them motivated. If they are rewarded according to their capabilities than they may tend to work
in an efficient manner. For example: Samsung is giving free handset to its employees who are
paying some in the process of telecommunication.
Therefore, both the theories are used by Samsung company in order to motivates its
employees so that they can perform their task effectively. It will assist them in accomplishing
work in timely manner which will enable them in delivering products to its end customers in an
appropriate way (Raes and et. al., 2015).
b) Evaluation of motivational techniques for improving effectiveness in Samsung
According to the current market scenario, to remain in the market for a longer period of
time it is required that they perform well at all times. Workers plays an important role and helps
company in realising its dreams and make them come true in a better manner. In context with
Samsung, they are giving equal opportunities to all its workers as company is majorly focussing
on needs and wants of employees. Samsung is providing bonuses in their salaries that vary from
3 to 5 percent along with this, they are giving rewards to its staff members. For example:
workers who are working in Samsung Telecommunication are offered with free company
handset with which they can communicate with anybody around the world. This is working as a
motivator agent for the organisation, due to which employees responsibility are increased.
Through education and development programmes company is motivating its employees to know
about opportunities that are present in the environment and market area.
Research and Development centre of the company has introduced systematic education
so that they can develop future oriented human resource and other department as well. They have
designed personal evaluation system which is helping them in identifying performance results,
potential capabilities and growth. Samsung Group of companies are motivating employees so
that they can develop their career. It is assisting them in improving employees relation which is
enabling them in completing the task in a better manner (Adeniji, 2011).
c) Role of motivation for achieving organisational objectives
Motivation at workplace is important as it helps an organisation in executing plans in an
effective manner. This assist them in achieving desired goals and objectives of a company.
Therefore, some of the points are mentioned below that will help them in achieving the same:
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Increase in employee commitment: A motivated workforce are confined to evaluate the
best possible plan so that they can take their best foot forwards in attaining the same. It improves
commitment that are taken by employees so that they can achieve targets in a better manner.
Employee contentment: If employees are motivated than they will feel more satisfied
after achieving their set goals and targets. This will show their commitments towards their work
and create a healthy environment at workplace. As a result objectives of business will be
achieved effectively (Armache, 2012).
Personal development: If a person is well developed in terms of skills and knowledge
than for them accomplishing goals is not a difficult task. Therefore a person must acquire all
these traits if they want their company to remain in the market for a longer period of time.
Employee efficiency: Ability of performing the task in a better manner is what describes
about the efficiency of employees. This will show the capability of company how they complete
any task in a better manner.
Henceforth, in terms of Samsung they are adopting motivational practice in order to
accomplish all desired goals and objective in speculated period of time. To its clients they are
providing better services and facilities and for this, they are using money that are available to
them.
TASK 3
P3 Features of an effective team against ineffective one
If works are distributed in a systematic manner according to the capabilities than it makes
easier for companies in attaining all the objectives in a better manner. Teams can be formulated
in various types and these are stated below:
a) Various kinds of teams
Problem Solving: These are basically formed in order to resolve complex issues and
problems that are faced by companies. Team helps firm in evaluating appropriate solutions so
that it cannot be repeated in future (Bolino and et. al., 2013). Thus, they work for a particular
task and that is for shorter period of time. For making this team eligible candidates are selected
from various departments and with expert's advice as well.
Functional: This is a common team that can be found in every organisation, this perform
their task according to the departments in which they are specialised. For example: Financial
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department of a company helps an organisation in making a appropriate budget plan so that
company can use adequate amount of money for executing their task in a better manner.
Project Team: This kind of team is formulated in order to complete a particular task
effectively Id company faces any kind of problem that they take help from project team who are
capable in this. They help company in expanding their business so as to increase their profit in
speculated time period (Burnard and Bhamra, 2011).
Virtual teams: As Samsung is a big company so they have their companies in different
parts of the world. Therefore, in interacting with all its clients and other person they use virtual
conversation that is done through digital technology.
Henceforth, all the classification of teams that are mentioned above plays an important
role in executing and resolving the issues in a better manner. As a result company will get
appropriate outcomes in return.
b) How to make an effective team in Samsung
Samsung is facing some or the other kind of problems while operating its business but
they are satisfying its customers by providing them with excellent products. Further to
understand this Tuckman model for developing team is explained so as to enhance knowledge of
employees.
Forming: It is considered as the first step in which team members don't have a clarity
about the task that they have to perform. Thus, leaders must guide employees in their initial years
for having better outcomes and results (Coccia, 2014).
Storming: In a team, various issues may arise which can leads to conflicts, as a result it
will act as a barrier in establishing mutual understanding amongst employees and superiors.
Norming: It is the stage in which employees sought out their previous differences with
the colleagues, they appreciate strengths of peers, and give respect to the other authorities. This
develops the team spirit in the organization, they are more socialize towards each other and can
easily discuss their problems and give feedback for the improvement.
Performing: This is the last stage in which employees have clear vision about the stages
and objectives that are to be attain their goals and targets in specific time period.
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TASK 4
P4 Concepts and philosophies of organisational behaviour
Path goal theory: It has been located most probably all business organisations in today's
world carries goals and objectives in much effective and efficient manner (Collings, Scullion
and Vaiman, 2011). On the other hand, it has also been analysed that, employees do not hit their
targets if they face issues at workstation. In present context, Samsung have used Path goal theory
in order to develop employee relations of workstation. Away with this, two main components
are: staff members characteristics and situations along with task which stays under this sort of
theory. On the other hand, it has also been located that obstacles are being reduced to zero with
the help of this approach. Away with this, it has also been analysed that management should
develop training and development plans through which benefits can be gained right on time.
Through this, it can be seen that Samsung rapidly adopts different strategies which directly aid in
attaining goals and objectives in much effective and appropriate manner.
Motivation can be given to workers through which production can be raised through
developing policies where organisation have given high high reputation to consumers. On the
other hand, if management carries supportive nature then most of the obstacles can be removed
in specific time frame.
Main barrier in effective performance
As company is big there may be a chances that company can face difficult situations
while managing and operating its business operations. The main issues that are faced by firms
are unequal thoughts and views for performing any kind of task in a better manner (Fuchs and
Edwards, 2012). Therefore, company must create a transparency between employees and these
can be done by establishing latest tools and technologies for having appropriate outcomes. A
strong team always have clear idea about set goals and targets that are to be achieved.
CONCLUSION
As per above report, it can be comprehended that organisation behavior concept which
determine that employees work depend upon their skills and knowledge. Theories of motivation
are used by management to increase morale of staff members and make them dedicated towards
job. Employees execute activities in proficient manner as they get appropriate instruction and
guidance from superior. Subordinates are divided into team to make them function effectively
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and complete duties within defined time. Leader constructs relations with members which help
them to acknowledge issues and conflicts faced by staff; thereby provide them appropriate
solutions. This help firm deliver quality items and quick services to customers to enhance image
and reputation in market. Along this adminstration is even able to accomplish goals and
objectives within defined time.
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REFERENCES
Books and Journals
Adeniji, A. A., 2011. Organizational climate as a predictor of employee job satisfaction:
Evidence from Covenant University. Business intelligence journal. 4(1). pp.151-166.
Armache, J., 2012. Effect of Compensation and Other Motivational Techniques on
Organizational Productivity. Franklin Business & Law Journal. (1).
Bolino, M. C. And et. al., 2013. Exploring the dark side of organizational citizenship behavior.
Journal of Organizational Behavior. 34(4). pp .542-559.
Burnard, K. and Bhamra, R., 2011. Organisational resilience: development of a conceptual
framework for organisational responses. International Journal of Production Research.
49(18). pp.5581-5599.
Coccia, M., 2014. Structure and organisational behaviour of public research institutions under
unstable growth of human resources. International Journal of Services Technology and
Management. 20(4-6). pp.251-266.
Collings, D. G., Scullion, H. and Vaiman, V., 2011. European perspectives on talent
management. European Journal of International Management. 5(5). pp.453-462.
Fuchs, S. and Edwards, M. R., 2012. Predicting pro‐change behaviour: The role of perceived
organisational justice and organisational identification. Human Resource Management
Journal. 22(1). pp.39-59.
Kaufmann, R. and Frisby, B. N., 2013. Let's connect: Using Adobe Connect to foster group
collaboration in the online classroom. Communication Teacher. 27(4). pp.230-234.
Kazemipour, F. and Mohd Amin, S., 2012. The impact of workplace spirituality dimensions on
organisational citizenship behaviour among nurses with the mediating effect of affective
organisational commitment. Journal of nursing management. 20(8). pp.1039-1048.
Kellison, T. B. and Mondello, M. J., 2012. Organisational perception management in sport: The
use of corporate pro-environmental behaviour for desired facility referenda outcomes.
Sport Management Review. 15(4). pp.500-512.
Raes, E. and et. al., 2015. An exploratory study of group development and team learning. Human
Resource Development Quarterly. 26(1). pp.5-30.
Online
Maslow’s Hierarchy of needs. 2017. Available through: <https://www.aia.org/pages/22611-
applying-maslows-hierarchy-of-needs-to-human/>. [Accessed on 17th November, 2017].
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