Organisational Change at HSBC Bank: A Case Study

Running head: ORGANIZATIONAL CHANGE
Organisational Change
Name of the Student
Name of the University
Author note

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ORGANIZATIONAL CHANGE
Table of Contents
Introduction:....................................................................................................................................1
Brief summary of the chosen organisation:.....................................................................................1
Reasons for the change:...................................................................................................................1
Steps taken to achieve the change:..................................................................................................2
Awakening:..................................................................................................................................2
Mobilisation:................................................................................................................................2
Acceleration:................................................................................................................................3
Institutionalisation:......................................................................................................................3
Discussion of the stakeholders included and their roles:.................................................................3
Key processes which were successful:............................................................................................4
Key processes which were not successful:......................................................................................4
Suggestions to the company to achieve successful change in the future:........................................4
Conclusion:......................................................................................................................................5
References:......................................................................................................................................6

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ORGANIZATIONAL CHANGE
Introduction:
The aim of the paper is to delve into the process of organisational change using the
change path model. The organisation chosen for studying the model is HSBC Bank, the leading
British multinational banking chain.
Brief summary of the chosen organisation:
HSBC Bank is one of the world’s largest chain of international bank with its headquarters
in London, the United Kingdom. The bank is a wholly owned subsidiary of HSBC Holding and
functions under Stephen O’Connor in the capacity of its chairman. The services provided by the
bank consist of personal banking, commercial banking, investment bank and host of other
banking services. It is this wide range of finance services which enables the bank to serve both
individual and business customers. The main markets of HSBC Bank are Europe, Asia, Middle-
east and the Asia-Pacific Region. The British multinational bank around the beginning of 2017 in
order to restructure its British operations, announced closing of 117 branches in the country and
reduce its staff numbers by 380 (Reuters.com, 2018).
Reasons for the change:
The management of the HSBC announced closure of around a hundred and a seventeen
braches in order to restructure its British operations. The management reasoned that the bank has
experienced significant increase in the online banking transactions among customers. The main
customers who use braches were either aged or lower income group customers who do not have
access to internet banking (Theguardian.com, 2018). The second reason which the management
held significant for closing of more than a hundred branches was high operating cost of the brick
and mortar branches. The management quipped that with customers gradually shifting towards