Tools and Techniques for Improving Organisational Performance: A Case Study of BUNI Travels

This report discusses the importance of people and performance in organisations, with a focus on BUNI Travels. It explores various tools and techniques that can help improve organisational performance, such as performance appraisals, 360-degree feedback, key performance indicators, personal development plans, and reward and recognition programs. Additionally, it discusses the role of employee well-being in improving motivation and performance. Finally, it provides a PESTEL analysis of the tourism industry, with a focus on BUNI Travels.

People and
Performance

Table of Contents
INTRODUCTION.......................................................................................................................3
Tools and techniques will help improve organisational performance:-.....................................3
The role of employee well-being in improving motivation and performance............................5
Pestel on BUNI TRAVELS........................................................................................................6
REFERENCES................................................................................................................................8

INTRODUCTION
Keep eyes on organisation and help the employee themselves to gain the performance at
the same time that is a huge challenges that's shows that the performance management is damn
important in the enterprise. If talk about the performance is substance which contributes and
helps in developing the individual and also in team in order to achievements of high levels of the
organisation performance. Individual may never get the full satisfaction or potential until they
get to know way of establishing performance goals, clear communication, find outs the gaps
where ban individual stands today's time, the gain is must to reach somewhere for a design of
plan. BUNI travel is an travel agency in the northern side of England it help in travelling from
one place to the another place through the booking process for the different destination place all
across the globe. It develop the plan according to consumer to meet their satisfaction level;
according to their plans and needs. The organisation uses the traditional techniques or methods to
provide the needs of the clients. But increasing of the compensation and lack techn0ology
methods causes the losing the clients or business to its rivals, the profit is must needed to design
a new plan for better goals. This following report consist the brief intro on the people and the
performance and the choose organisation which is BUNI travels and tools and techniques will
help improve organisational performance,The role of employee well-being in improving
motivation and performance (Tasselli, 2018).
Tools and techniques will help improve organisational performance:-
The activity to set an new environment for motivating in an the enterprise. Where both employee
and managers keep themselves regular and all of them come together and work towards the
single goal or common goals of the enterprise which is called performance management. If any
organisation doesn't follow the performance system than it leads them to the failure in the
procedure of employee motivations and employee become plan less(Best, 2021). Each and every
administration whether it is commercial and non commercial choose to monitor the overall
progress time by time on the regular basis and it all depends on the amount the type of enterprise.
1. Performance appraisals:- this tools consider as the powerful tools which helps in
combining the goals of the employee with the goals of the organisation but have to use
right data for the right amount of output but every individual need to be careful about the
appraisal procedure is honourable and perfect and that create the two way

communication(McVeigh and et. al., 2021). If these are ignored which may effect the
organisation in difference ways like appraisal can lead as demotivation for the enterprise
and also decrease the performance of employee in the organisation. These appraisal also
lead to identifying the people whose performance below the line and those have landed
for the wrong jobs.
2. 360-degree feedback:- it normally deals with the evaluation and categorisation of
individual which can be internal or external factors. the tool has to tell or explain about
the employee performance of each and every individual with in the borganiu8sdation
with a brief assessment about their performance with judge regard the performance with
regard to the people with whom they are working with. these individual consist their
supervisors, managers, colleagues, consumers, clients, and etc. the report always display
the positive result and confidential about it therefore present to the individual normally
by their managers. 360 de4gree feedback tool is the tool which normally used in the
training and development of the employee/individuals. When the organisation uses this
tools in a effective manner or efficiently then this tool simplifying the procedure and
consider the opinion of many people at the place of reviews of managers of the
individual(Cletus and et. al., 2018) .
3. Key performance indicators:- It indicates the perfect performance tool which opens the
different ways to measure wellness of the enterprise its work units and projects, or the
individual employees are giving their best performance in order to achieve or fulfil the
organisation goal;s nor target. this tool also used in enabling the performance
conversations, which indicates towards the rich and data-driven and also helps in
providing best decisions for both enterprise which are rich and data-driven. They also
help in making better decisions for the organization.
4. Personal Development Plans:- A personal development plan is the plan which is
planned in a very efficiently manner or designed and plan created expertly which is based
on the need, wants, and the awareness in the human actions that support the organisation
in direct or indirect way. Tool which directly support the personal and organisational
development. PDPs are most common tool used for identifying the different types of
training and development needs(Arieli, Sagiv and Roccas, 2020) . Which also helps in
creating or modifying the action plans for fulfil the needs of individuals. It also helps the

individual in deciding the way in which they move forward-looking and want to grow
their skills and themselves and achieve the goals. This builds the interest in the
organisation but also helps in improving the job performance to assure high
performance within the organisation this kind of tools plays an important role in the
organisation(Deegan, 2019).
5. Reward and recognition programs:- performance which is above the line should be
praised and rewarded if the work and performance of any indivi9daual is not been
recognised they feel bad that's factor become the demotivated factor for them which
makes them abnormal in the organisation and diverted from the objectives. Reward and
recognition of work is essential factors in the organisation which helps in growing the
performance of every individual and management system of the enterprise. There are so
many organisation who follow this and reward their employees and distributes the
financial reward to like bonus and etc.
The role of employee well-being in improving motivation and
performance
Employees are frequently pleased to push themselves to prove that they are working hard in the
organisation. Skipping their lunch, no sleep, and immersing in work where it proves that every
individual is more focused on work. individual don't know how to utilise or take a break.
Combination that with the national trend and health problems, country have full of tired
employees working at half capability. the best sign of a bearing and well-functioning employee
are happy, restful, nourishing, or physical and emotional needs. Is a person meets employees
actually perform best when they are able to focus on their health.
1. Keep employee loyal to business:- employees are the only one who knows the business
with the health benefits, healthy meals is accessed by the comprehensive health plan or
by the organisation nutritious program which is valued the employment at higher level.
These are the benefits which widely popular that helps the employee appreciate the
workplace and also they love the time in office and meantime the health and lifestyles
goals (Foster and et. al., 2021). Assist employee with the gym, local gym membership or
organisation exercise program will make more anxious toward the workplaces. May be

other companies not provide the same benefits as previous organisation but they will also
realise after leaving the organisation for their position and may be there is not the same
health safety as in previous organisational.
2. Create competition to work for you:- By contribution these benefit, employees will be
uncomfortable to compete in field. Benefits purpose at keep employee health are still
relatively recession and difficult to acquire. it's a great company to serve employees. Job
searcher will have more bonus to apply for and compete in the positions they want to fill,
and will be more to respond to other cost deduction measures in exchange for such health
benefits.
3. Improve your business reputation:- By spending time attractive with employees and
show them state to spend money to improve their living standard, one of the few
institution to publicly emphasise employee health and matters for them. By active in this
movement and expressing themselves as a company that give importance to the people
over profits, also heighten company's reputation.
4. Make employees more productive and focused:- People are decently well-nourished,
keep hydrated themselves, and also eat foods that helps in activate the brain which will be
better at work and for the employer. Rising the quality of the food service for lunch to
employees, providing an easy way to use hydration, and incorporating healthy snacks into
office will increase productivity. this allows employees to make smarter decisions, which
are immediately reflected in performance and productivity.
Pestel on BUNI TRAVELS
Tourism has recently intimate a boom. This has much to do with the increasing economic power
of the middle class. As consequence of the travelling to something more luxurious, human
behaviour has also changed. there are many factors that put impact on the tourism industry
around the world, and they also pose a threat. Tourism is one of the most important feature of
promoting cross-cultural compatibility. This is a powerful addition to the economy of any
country.
Political:- Political stableness Countries under civil war and oppressive governments are often
hostile to tourists. But thanks to political stability around the world, people can visit these
countries and improve the tourism economy. (Holland, 2020)

Economic:- Rising income levels As the world economy grows, income levels are now
acquirable to those previously could not afford to travel. Living expenses are growing slower
than purchasing power, so people can afford luxury like tourism. This economic growth is
expected to continue and the tourism industry will only benefit from it.
Social:- Tourism is in trend for the younger people, and social media has a lot to do with it.
Tourism was principally seen as a form of wonder last or bond experience, but it is a means of
expressing social socio-economic class and consumer power through social media. This factor
creates pressure level from peers and have recently boosted the tourism industry. The world has
become more competition detected, which has helped people of more marginal cultures travel
more freely. There are still areas where certain races are being looked down upon, but as
governments modernize, more races in the world will have access to such races.
Technology:- Development of transportation system industry has made a major comeback in
recent years with new and improved forms of transportation services. more planes are available
to consumers. In addition, there are cheap options to make it even more accessible to mid-range
travellers. Airports have become more sophisticated and tickets can be pure.
Legal:- Obtaining a visa was a time-consuming and time-consuming court procedure. But now,
visa application and acquisition is available to most people around the world, most of the world's
borders are open to tourists, and the government is ready to issue tourist visas to boost the
economy.
Environmental:- The increase in tourists around the world has also led to a significant increase
in pollution from aircraft, ships and other vehicles. Many climate protection activists support the
concept of reducing tourism to tackle the problem. The transportation industry is currently under
heavy attack from criticisms of using options that are heavily polluting the environment.
Conclusion – in this report we studied about the people and the performance and the overview
on the chosen organisation, people and the performance are the two factor which takes place as
an essential factors which leads to the successive path and this report also describe tools and
techniques which helps in achievements of the organisation and also the role of employee for the
well being how employee can have an big impact o0n the organisation.

REFERENCES
Books and Journals
Arieli, S., Sagiv, L. and Roccas, S., 2020. Values at work: The impact of personal values in
organisations. Applied Psychology, 69(2), pp.230-275.'
McVeigh, J and et. al., 2021. Strengthening the Participation of Organisations of Persons with
Disabilities in the Decision-Making of National Government and the United Nations:
Further Analyses of the International Disability Alliance Global
Survey. Disabilities, 1(3), pp.202-217.
Tasselli, S., 2018. What Greek mythology teaches us about love in organisations. LSE Business
Review.
Best, J., 2021. Doctors’ organisations, neutrality, and the assisted dying debate. Bmj, 374.
Cletus, H.E and et. al., 2018. Prospects and challenges of workplace diversity in modern day
organizations: A critical review. HOLISTICA–Journal of Business and Public
Administration, 9(2), pp.35-52.
Deegan, C., 2019. An Introduction to Accounting: Accountability in Organisations and Society.
Cengage AU.
Foster, M and et. al., 2021. Organisations adapting to dual aspirations of individualisation and
collaboration in the National Disability Insurance Scheme (NDIS) market. Australian
Journal of Public Administration.
Holland, K., 2020. ‘We want to deliver good talent’: investigating the media-related practices of
Australian mental health organisations. Communication Research and Practice, 6(4),
pp.357-375.