Organisational Theory and Practice

This study material explores the management style, leadership style, and motivation theory used by the CEO of TESCO. It also analyzes the impact of power, conflict, and influence in the selected firm. The document provides valuable insights into organisational theory and practice.

ORGANISATIONAL
THEORY AND
PRACTICE

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Management style and principle and function of management used by CEO of retail firm. .1
Analysis of various step taken by CEO according to organisation structure to gain higher
performance and change in culture bought by CEO..............................................................2
Leadership style of CEO of selected firm..............................................................................4
Analyse the effect of power, conflict and influence in selected firm.....................................4
Motivation theory used in chosen firm...................................................................................6
Proper corporate example and literature review for justification...........................................7
Discuss and debate for suggestion/recommendation..............................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Management style is defined as a proper style of a leader in organisation for handling and
managing resource and employee. As per this, there are various style which is performed in an
organisation to manage the employee. According to various section of condition which have
accessibility of revealing the situation which create an issue in future. In addition to this, the
leader must tackle these type of situation for the smooth functioning in an organisation. As per
this, the report state about the second largest retail store in UK which is TESCO. The CEO of
TESCO is Dave Lewis, they follow various management style and function for functioning of
firm (Alizadeh and et. al., 2019). As per this, discussion is based in various aspect such as
management style of CEO and culture which is rationalise and adopted by CEO ton enhance the
operation of organisation. This leadership style also help to analyse the employee.
Present issue faced in TESCO: As per the current situation TESCO. Moreover, the issue
which is faced by organisation in which they must focus and concentrate is all about quality of
product and service which is deliver to customer. Organisation must take a step to improve the
quality of product and services. In addition, the Dave Lewis must play an significant role with
their leadership as well as management style to eradicate the issue.
MAIN BODY
Management style and principle and function of management used by CEO of retail store
Management style: Dave Lewis is focused on various style of management, which have basic
function id to manage the employee and organisation by formulating new strategies and plan in
such a direction and path to control the conflict and raise solution. As per this, the directive
management style or autocratic style which have ability to defined various role and hierarchy
which is based on structure of firm. In addition to this, employee have authority to raise question
on basis of their work and process. In context with TESCO, the organisation facing issue related
with quality. In this, leader play vital role by analysing the issue and from their problem is
initiated and must try to fix it as soon as possible (Bartunek 2020). This approach help
organisation to regain the profit and loyalty of customer in regards with quality of product and
services. As per this, resolving issue enhance the service to customer, respecting of consumer
and provide him excellence service which increase integrity for firm. TESCO have a huge range
and variety of product. There are different management style which is used by CEO of respected
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organisation. As per this Dave Lewis has to formulate unity of direction with respect with fifth
principle of Fayol's fourteen management principles which engaging the activity with well
defined aim and objective. In this, the selected firm face issue with their quality of product and
receive the customer dissatisfaction. If this persist for long time then create big fall in
profitability.
Principle of management: The principles of management is play key role in any retail firm
because this formulate innovation. Innovation is a techniques which help organisation to gain
competitive advantage in market.
Function of management: In the context with this, there are basically four function which is
used by CEO of firm. Dave Lewis used this principle in their organisation for managing resource
and employee. The overall managing changes of TESCO is mentioned below:
Planning: As per this, the CEO used to formulate strategies and plan in such a way
which help to clear the vision and objective of organisation. It include apportionment of various
resources and setting up new responsibilities with appropriate manner. The CEO of organisation
must carry this thinking that without changing the aspect of new approach can not be gain more
growth and profit (Chen and et. al., 2020).
Organizing: In this, CEO must get an clarification that work pattern which is going in
organisation is providing better and smooth function in aspect with employee. In context with
this. It must be ensure that the process which is running in firm has well develop to perform the
task by teams and employee.
Leading: Manager of organisation must be confident for their decision during any
situation. In the context with TESCO, firm face various issue regards with quality. Then manager
stop in acceleration of production and motivate employee to focus on quality.
Controlling: As per the view point of TESCO, every function which is ongoing in firm
have their relevant scope and aim. So, as per this CEO must take control over these all for better
functioning.
Analysis of various step taken by CEO according to organisation structure to gain higher
performance and change in culture bought by CEO
Division structure: Firm have willing to expand their business on the basis of product and
services in regards with customer. This expansion have a criteria to divide organisation
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according to demand, markets, product and customer. In addition to this, they divided into three
parts:
Product structure: product structure is help to specify the good which is manufactured by
organisation.
Market structure: In this the worker are grouped in base of several market place.
Geographical structure: Organisation usually plan in such a way which help to collect the
employee from same geographical location. CEO of TESCO must want higher profitability
through employee so as per this they increase production by hiring more and more employee
from same which help to expand the size of organisation and efficiency of delivering product.
As per this, CEO of selected firm find an issue by various customer which is based on
review and comment. The customer not satisfied with product and service quality. In addition to
this, the quality of product do not fulfil the need and expectation of customer in various way,
which may be taste and other criteria (Frantz and et. al., 2017). This issue is usually formulated
by production team. With relation to this, CEO play a motivational role to fix the quality, as per
this they make approach to control on production and focus on quality. In that, if the raw
material is not good to produce quality of good then it will be changed soon.
To change the quality of product is essential as per the view point of CEO. Because if this
issue is persist for long time then customer change their preferences and buy product for firm
competitor. TESCO have vast network in retail market at UK. CEO of organisation must take of
every issue and make strategies to resolve as soon as possible.
Culture: Culture in an organisation is very mandatory because it help to determine the
way of employee for any challenge. The resilience of human resource of firm is totally depend
on perception of employee. As per this, they support with the aspect of corporate culture. In this,
the facilities of retail store is to adopt new changes and taking risk with challenges. This create
innovation and help to gain competitive advantage in market.
Impact on employee: In the context with this, organisation have number of employee
which is associated with TESCO. They recently open their online website to serve maximum
customer through digital platform. Leader of firm play an important role to drive such a
successful idea of business. Dave Lewis also expected to get high efficiency and effective
productivity in organisation when employee act good and serve firm with full of integrity.
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Leadership style of CEO of selected firm
As per this, the CEO of TESCO is using transformational theory because it quite help to
related the style by leader (Zilber and et. al., 2020). This theory help them to encourage, motivate
and inspire employee for their idea and innovation within organisation. This boost the growth of
employee and help them to shape their career in various aspect. CEO Dave Lewis focus on
various leadership approaches where they defined it is all about learning and gaining new
knowledge and new idea within organisation. In addition to this, TESCO is retail store which is
dealing in several environment and as per situation they continuously changing their
environment of retail store.
Transformational leadership: This leadership approach is common for CEO now day
because this is find in various level, division and departments. This help in determination of
vision and inspire them to take risk. As per this, they have strength to change the operations of
firm. They encompasses in such a aspect to promote business by looking their vision, mission
and objective with the identification of values (Lepori and et. al., 2020).
Intellectual stimulation: This is common approach which is adopted by Dave Lewis in
context to influence the followers which is creative and innovative. They help them as a
motivation for development of new ideas, they usually appreciate those who have critical
thinking and they are inspire in such a way to develop new innovative ideas for the firm with a
purpose of corporate thinking.
Analyse the effect of power, conflict and influence in selected firm
TESCO is a multinational retail store in UK. In this, they targeting various customer on a
base of various segmented product. The selected firm is second largest store with various outlets
which is present in UK. In recent time at 1990, this organisation has number finest position and
struggling with their management conflict, operational conflict and many more. It this they are
started their operation in UK such as market in Canada, china and various market based in
Europe. This help in the formulation of new plan in order to execute plan effectively such as
increase in resource efficiency and help in achieving goal and objectives of organisation.
Effect of power: In this TESCO is usually focus on various operation which is ongoing in
different departments. As per this their main focus on supply chain and inventory management.
There is an requirement which is help in achieving the higher productivity by ensuring long term
growth. This help him to get succeed in their market which is based on global market.
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Conflict: The management which is based in conflict is a long process as per the limitation of
negative aspect of any issue and in which they try to change mode from negative to positive
(Vásquez and et. al., 2018). The main objective of this management is to enhance the outcomes
and learning which include productivity and effectiveness of organisation. As per the this, CEO
of TESCO playing vital role in this by minimizing and resolving conflict which is arises within
organisation. As in this the issue is based on quality by production team, team of quality must
configure the situation and find the step of issue from where it was started. Then, CEO of
organisation giving their best to resolve the issue. Their are various issue which base on ethical
consideration, while resolving these kind of issue may lead to know the positive moral of
employee. This kind of conflict beneficial in an organisation to reach in such a position which
enhance friction.
Conflict management theory: It is an process which is helpful in identification of various
conflict. The conflict is handle in very fair and efficient manner. In TESCO there are various
conflict are ongoing between various department with some kind issue and this all are resolve by
leader or CEO when it will come at this stage.
Collaborating manager: The leader of TESCO must focus in this and avoiding the issue
which is going in firm because this issue interrupt the smooth functioning of departments and
deviate path of goal (Liou and et. al., 2019). Manager must have to break and free the win lose
paradigm and then create win win condition for both.
Conflict resolution model: This model state about organisation in order to leader of TESCO.
Some of step are mentioned below:
Awareness: In this stage the conflict involves awareness in the various strategies in
enhancement of quality. This is related with assertion where one is trying to influence other and
other try to control over others.
Self preparation: In this stage, the decision were taking in such a way by which the
resource of organisation are used in specific manner to gain more profit. In this, they try resolve
the conflict by communicating and then respond as according to the position of other in an firm.
Conflict resolution: This is the third stage which is used to focus on reducing the
emotional attainment and usually analyse the difficulties which is based on clarification. This
lead to settle all the conflict and eliminate the behaviour which is inappropriate and negative
employee attitude with regards to prevailing the conflicts.
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Negotiation: It is defined as the communication based process where two parties are
came together and find the alternative for conflict. In this, the integrated role is drive by leader in
order to attempt and influence each other. It involves the identification of the position of various
parties. In this context, the conflict are try to leave in basis of making deal negotiate each other
by ethics and moral.
As per the above discussion, the CEO of TESCO applied this in order to reduce and
minimize the conflict in organisation. Because this create hindrance in firm as per the reducing
effectiveness and productivity. In addition to this, this stage of conflict resolution model have in
finding the mutual contract in both the parties for better and smooth functioning of firm
department (Piekkari and et. al., 2017). As per this, the main objective of Dave Lewis is to
reduce the issue in production and enhance the quality of product and services in order to
maximise customer satisfaction.
Motivation theory used in chosen firm
Motivation style: There are several of style which is associated with style which bis used
by organisation. In this the five stage model which determine the need and growth need of
human being.
Physiological needs: This need covered the clothing, house which is work as shelter,
food, drink and many more. These are the need which is satisfied the human need of an
individual.
Safety need: This physiological need elaborate about the concern with safety and security
needs, in addition to this the people are willingly want to experience the safety as well as
security. In context with TESCO, this is must assured to employee that their safety and security
is primary concern of organisation.
Belongingness and love needs: As per this, the safety and physiological need which is
being satisfied the third level of need which involves the belongingness and social feeling as well
this an requirement by every requirement. This is need of every person and their relationship
which motivate individual behaviour.
Esteem needs: This is defines the employee to develop self esteem, desire and what they
want in future in respect to other, usually this help to arise the formal position which is being
experienced by employee related to their position in society and status.
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Self actualisation needs: this need is refers as the individual growth which is based on
personal growth in an organisation. In TESCO this is ensure by using working potential as per
their ability.
Proper corporate example and literature review for justification
Defining and communication of vision: there are various of leadership style which is
suitable for the business. In all them, aspirational leadership strategy is lead to develop an idea
and vision to achieve the objective of organisation (Poazi and et. al., 2017). The main objective
of this leadership style to save money of customer and firm, as per the issue which is related to
quality, as per the review of customer they used to say that the quality of product and service of
TESCO going poor day to day.
Discuss and debate for suggestion/recommendation
As per the discussion, there are some suggestion and recommendation for CEO of
TESCO which is discussed below:
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Illustration 1: Maslow hierarchy of need

 The vision of the organisation is must clear and communicate to employee. As per any
divisional changes which is help in reflecting various implementations to change and take
place in market place where maximum of competitive firm are inhibit the condition of
selected firm. The persistence create an omni channel business.
 Delegate and empowering which is one of the best leadership strategy in context with
selected firm. The CEO of TESCO have number of position and they have their
responsibilities. This will help in development of sense as per the development of team
competence. In various department of selected firm. As per this, this help firm to produce
quality of good and service for their customer which automatically increase the loyalty of
customer (Shani and et. al., 2020).
 In context with this, TESCO is now making strategies to develop website in which the
firm offer bonus and promotion to customer. As per this, they must provide beneficial an
saving price decision with relation to customer. This help in promotion of website and
generate huge customer base.
CONCLUSION
As per the above discussion, there are number of leadership style and approach were
taken is an organisation by leader and manager. As per this, according to the organisation this
style fulfil the need and expectation of firm with regards with employee work and effectiveness.
There are various aspect which is being taken in aspect of achievement which help to develop
new strategies and new plan to meet the requirement of organisation. An another
recommendation which is related with various inspirational and motivational tool an d
techniques which is used by leader in order to to maximise the quality of product and service.
This help to obtain the customer loyalty in several way.
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REFERENCES
Books and Journals
Alizadeh and et. al., 2019. Process Mining for Anti-Elitism in an Organization based on
Interpretive Mapping Design of Grounded Theory. Organizational Resources
Management Researchs, 9(1), pp.165-183.
Bartunek, J.M., 2020. Learning From Failure in an Organization Designed to Develop
Success. The Journal of Applied Behavioral Science, 56(4), pp.407-419.
Chen and et. al., 2020. Moving forward the dialogic theory of public relations: Concepts,
methods and applications of organization-public dialogue. Public Relations
Review, 46(1), p.101878.
Frantz and et. al., 2017. Relating CEO leadership behavior and organization culture in the Indian
context. Leadership & Organization Development Journal.
Lepori and et. al., 2020. Bringing the organization back in: Flexing structural responses to
competing logics in budgeting. Accounting, Organizations and Society, 80, p.101075.
Liou and et. al., 2019. Technology development and public organization
management. International Journal of Organization Theory & Behavior.
Piekkari and et. al., 2017. Language as a Meeting Ground for Research on the MNC and
Organization Theory. In Multinational corporations and organization theory: Post
millennium perspectives. Emerald Publishing Limited.
Poazi and et. al., 2017. The Resource-Base View of Organization and Innovation: Recognition
of Significant Relationship in an Organization. International Journal of Economics and
Management Engineering, 11(3), pp.697-704.
Shani and et. al., 2020. Rediscovering abductive reasoning in organization development and
change research. The Journal of Applied Behavioral Science, 56(1), pp.60-72.
Vásquez and et. al., 2018. Communication as Constitutive of Organization (CCO). The
international encyclopedia of strategic communication, pp.1-12.
Zilber and et. al., 2020. Templates of Ethnographic Writing in Organization Studies: Beyond the
Hegemony of the Detective Story. Organizational Research Methods,
p.1094428120944468.
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