This report discusses the management style, principles, and functions used by the CEO of Thomas Cook, analyzes the organization structure and culture, describes the leadership style, and analyzes the effects of power, influence, and conflict in the organization.
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Organizational Theory and Practice
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Contents INTRODUCTION...........................................................................................................................3 TASK...............................................................................................................................................3 Examine the management style and state the principle and function of management used by the CEO........................................................................................................................................3 Analyze the steps taken with regard to organization structure in order to achieve high performance and state the organization culture at Thomas Cook and its impact on the employees.....................................................................................................................................4 Describe the leadership style of the CEO of Thomas cook to enhance the organizational effectiveness.................................................................................................................................6 Analyse the effects of power, influence and conflict into the organization.................................7 Discuss the various types of motivation used by Thomas cook..................................................8 CONCLUSION................................................................................................................................9 REFERNCES.................................................................................................................................10
INTRODUCTION The organization adopts various structure, motivational theories and leadership style according to the need of employees and of the organization. It is very much necessary for an organization to motivate its employees with time. There are many theories which an organization applies, these theories may be related to the style of leadership or related to the style of motivation. The companies apply the structure according to the requirements of their systems. For reference purpose this report has taken an example of a company, Thomas Cook. Thomas Cook is a company which is owned by Mr. Peter Fankhauser. This report discuss the management style and principles and functions of management which is being used by the CEO. The report also includes the steps which are taken with regard to organization structure so that they can achieve the high performance and the culture which is being adopted by the organization. Apart from this the report also includes the leadership style which is been adopted by the company’s managers or leader to lead their members towards the direction of their ultimate objective or goals (Andersen, 2015). TASK Examine the management style and state the principle and function of management used by the CEO. There are various styles for management which can be adopted by an organization. Some of them are as follows: Directive management style:This is an autocratic style of management. In this all the decisions are made by the top level people of management and all below level people have to fall in line and follows the orders or the decision which has been made. Generally, this management style is not much recommended but sometimes there are many situation in which this style has to get used. The objective of this management style is to grab the immediate compliance for employees and subordinates. The managers applies the style in which he adopt “ do what I said” approach. He does not listen to anyone and perform the task and take the decisions according to his own understanding. In this style of management the decision making process is very much fast as there is no contribution of other people (Bellisle and Blundell, 2013). As in the case with Tomas cook, the CEO Mr. Peter adopts this style of management in such situation where there is a need. For example when the staff members of the Company are not listening to him even after many warnings then the CEO has to use this management style to get the things done from them. Authoritative Management Style:It is said to be most effective style for management among the lot. The goal of this management style is to provide a long term vision and a right direction for the employees and the sub ordinates. Here in this style the manager set the missions or vision for the company and he operates the firm with applying the fair stances. Also the managers try to motivate and mentor his members when in need. This management style which is been actually
used the company. All the managers in this type of style have to be very much democratic and equal to all the people (Clegg, 2013). The company in this style includes the decisions and ideas of all the employees under consideration before taking a final decision. This style also ensures clear focus and direction which eliminates the confusion and many translucent communications. Also the company in it management follows all the principles of Henri Fayol, some of his principles are as follows: Division of work:In this the work is been divided into small tasks and the responsibility is given to different people. When the work is been divided into small task and the work is been assign to the people, would result into increase into productivity because here there is no confusion among the employees regarding the work which they need to perform. Balancingauthorityandresponsibility:Inthisprinciplethemanagementgivesthe responsibility to their employees and also the authority related to the work in which they are liberate enough to take the decisions (De Board, 2014). Unity of command:The unity of command states that a person should get the order from a single person only and that person must only be accountable to him only. This principle eliminates the confusion among the people or employees. There are functions which every organization adopts into their operations, these functions are as follows: Planning:In this process the organization plans for their missions and visions. And according to that they plan for the strategies which help them in achieving that vision and mission. Organizing:In this process the organization organizes the things and staff which are according to the plan or which is required as per the plan. Staffing:In this function the organization hires the people who can perform the work or task which is been required by the plan. Directing:In this function the managers monitors or direct the staff and the performance which is been perform yet by the organization so that they can watch if the things are been performed as per the planned activities or not. Controlling:In this function, the company performs the controlling activity in which they perform the actual performance with the standard performance so that it can bridge the gap between the two if present. Analyzethestepstakenwithregardtoorganizationstructureinordertoachievehigh performance and state the organization culture at Thomas Cook and its impact on the employees. An organizational structure refers to the structure of how activities are defined about how they would going to undertake, gathered and coordinate into the organization. It also defines the
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structure for communication in which he defines the flow and direction for the employees for communication. There are many types of structure which includes functional, divisional, matrix and flat. Among the above, the Thomas cook follows the functional structure. Functional structure:In this type of structure the organizational structure is been divided according to the functional areas. Functional areas may include the financial department, marketing department, human resource department, operational or production department and so on. Here the role of all these departments is different which is according to the work performed by them. The work of finance department is to handle the finances of the company, the work of human resource department is to hire the employees and manage them into the organization. In this the people who perform the similar tasks are combined together based on their specialty. The advantage or the merit of this type of structure is that quick and fast decisions are been made by the department because the group members can quickly communicate within themselves. Also in this structure a person can learn a lot form the other person as they belong to the same department which needs the same skills (Eldridge and Crombie, 2013). In the functional structure the communication flow among the employees is upward and downward in which the employees of each department communicates with the employee or that department only. Communication is done quickly within the people belonging to the same department but when it comes to perform communication with other departments there indulges a lot of process and steps which indirectly make it hard for communicate with other departments. The company Thomas Cook, also adopts an organizational culture in which they sets the values, ethics and working environment in such a way that the employees feel comfortable and motivated while working into organization. It encompasses the values and behavior which says to do contribution into the unique social and psychological environment for the business. There are 4 types of organizational culture which are as follows: Clan:In this type of culture the organization behaves like family. They put more focus upon mentoring, nurturing and performing the work together. Adhocracy:In this type of culture there is an innovation and creatively in performing the things or work. In this the culture stands upon the policies of doing the things first. Here all the employees try to use their innovative idea or mind and tries to perform the task first. There is some kind of competition running among the employees to complete the task first with effectively and with efficiency. Market:This culture put emphasis on competition and they only mind about the results, growth and achievement of the goals and objectives by any ways. They majorly focus on “ getting the job done”.
Hierarchy:This kind of culture is structure and controlled. They put more focus on efficiency. They tries to put the efforts and make sure that the work which is been done is effective and effective and done with full accuracy. The organization Thomas Cook, follows the clan organizational culture in which they tries to live like a family and behaves like a family member with each other. This type of culture can be well adopted and followed into the small and medium sized organization (McDermott and et. al.,2015). This type of organizational culture helps the organization in motivating the employees; it also builds up the trust and transparent actions and communication into the organization which is a good thing. This also increases the productivity into the organization. Describe the leadership style of the CEO of Thomas cook to enhance the organizational effectiveness. Leader is a person who influences the other people to follow a particular direction. A great leader sets an example for other people so that they can live a life up to. There are various leadership styles which a person can adopt or in build in him for influencing the others. A leader should have the great qualities like he should be empathic, he should be intelligent, honest, communicative, should have the ability to manage the people and their doubts and so on. A leader’s personality is so charming and attractive that the other people automatically gets attract towards that person. There are many leadership styles, some of them are as follows: Autocratic leadership:In this type of leadership style the company or the manager gives orders to his subordinates or the team members. He does not consider any idea or opinion given by the people. He takes the decision according to his own understanding. In this style of leadership the decisions are taken very quickly and fast. But in this the decision are thrown upon the employees without their consult or any kind of advice. Here the employees who are working under this type of style are less motivated and the employee turnover ratio is also high. Democratic leadership style:In this type of leadership style the managers includes his members while taking any kind of decisions into the organization. In this the leader is very much empathic and gives the equal opportunities to everybody in the work place to perform good and better. Here the leader behaves like a friend and mentor as he helps the employees in getting from the hard times (Mu and et. al., 2016). He takes a decision only after the consultation of his team members. The manager also tries to bring the contribution of his employees by make sure that they put their own ideas and opinion on the table at the meeting. The job of manager is to make sure that each employee is contributing equal into the meeting. This type of leadership style encourages the morale of employees, it increases the ideas which are coming from employees, and it also helps in reduction into the number of complaints and any communication barrier. Free Rein leadership:It is that type of leadership style in which maximum freedom is allowed to the followers. It provides the employees a high degree of freedom in which they are allowed to perform the task in the way which they way (Schütte and Ciarlante, 2016). They don’t need to
follow the particular steps or guidance for the completion of the work. The leader who follows this leadership styles gives full freedom to his followers for the ways in which their followers needs to complete the work. The leader is only concern about the work which needs to get completed with time. This style is also known as permissive style for leadership. This style enhances the personality of people into working into the organization as they get the chance to perform the work through their own style. Here all the members are given the equal chances to express themselves and their work. The organization Thomas Cook, the managers follows the democratic leadership style in which it takes the advices and ideas to the employees before taking any further decisions. The manager understands the situation of the employees, behaves like a friend with him, and mentors the employees whenever they need to do so. Analyse the effects of power, influence and conflict into the organization. Power refers to the ability to exercise the control upon the other person. There are different types of power which a person exercised; some of them are as follows: Legitimate:Power that is given to an individual dependent on their position or job is known as legitimate power (or positional power). It's dictated by the pecking order of the association; junior supervisors report to ranking directors and ranking directors report to executives. Other than being advanced, there's very little you can do straightforwardly to get progressively legitimate power. Expanding a portion of your different kinds of power – principally referent and master power – prompts having increasingly legitimate power. Legitimate power can't be faked: with the goal for it to be employed, the individual asserting the power must have earned it legitimately (Troitzsch, 2013). The position held by the manager in Thomas cook would ultimately give him the power to control the activities and people. Reward power:reward power is the capacity that one holds to give out motivations and pay in an association. This incorporates compensation raises and rewards, applause, acknowledgment, and advancement. Reward power that is utilized decently can be exceptionally propelling to representatives. They'll improve things by going for the rewards with the information that they are attainable. Notwithstanding, if the rewards are given out unjustifiably and preference is utilized, this will demotivate them and make reward power less authentic. Coercive power:In this type of power the person uses it to scar the people and showing them the circumstances to them if they have not completed the work at time. This is the negative approach to influence the person to complete the work. Referent power:In this the person is been follows because of the aura and respect he has gained into the organization. Here the people willingly follow his order.
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Expert power:In this type of power, the people get influenced from the experts into that area. For example the people would get easily influenced by the doctor in the health area rather get influence by some other layman. It is also very common that a person gets easily influence by the other people personality because of many factors which may include the work that person performs, his communication styles, his personality, his mastery in his work and so on. All these factors work as an influencing factor. And when a person gets influence by other he tries to build up the factor from which he gets attracted in him. In this company Thomas Cook, there would be a lot of employees or staff members which would get influence through the personality of CEO Mr. Peter. It is very much necessary for him to have a good code of conduct because there are people who are looking up to him (Watson, 2013). Also it is very much common to have conflicts into the organization. These conflicts can be due tomisunderstandings,miscommunicationsorthegossipswhichhavebeendonethrough informal groups. The same applies with the Thomas cook, they also have experience with conflicts which needs to get handle with the time they are bringing up otherwise they can take a huge face if not resolved with time. The conflict into the organization can be reduced by transparentcommunication,developmentoftrustintoeachother,transparencyintothe operations and giving value to employees in an organization. Discuss the various types of motivation used by Thomas cook There are many various motivational theories available. The organization uses few of them which are as follows: Maslow’s Hierarchy of needs:In this the author states the 5 stages for need which acts as a motivation for an individual. These levels are as follows: Psychological needs:In this type of need a person aims to get the basic things like food, shelter, clothes, sleep and the so on. First he opt to grab the basic things which would be needing for him to live his life (Wesselink, Blok and Ringersma, 2017). Thomas Cook help the employees in providing these basic things by providing them the basic amount as a salary so that they can acquire these basic things to lead their life. Safety needs:Here in this level, the person looks for safety in his life. Safety in form of job, in the work and so on. The Thomas cook company provides all these to their employees by giving them the safety on their job, some medical and health insurance, some kind of sick leaves and etc. These things help the employees in feeling safe into work. By providing so the employees would also work without any fear and they can contribute more into their work. Social needs:Human is a social being and they require building relation with other human being also. The organization provides this by providing a safe and healthy environment to the employees where they can freely communicate with other employees also.
Esteem needs:In this the people goes for recognition of him in his office or in society in which he lives in (Whitehead, 2013). The organization provides this by giving the employees the chances for promotions inwhich they can increase their status into the work place and also in the society in which they live. Self actualization:Self actualization is a state where an employee has accomplished all his goals which he has set for himself (Xerri and Brunetto, 2013). As in relation with Thomas Cook company, the employees has attain all the goals which he has sets for himself with regard of this organization. CONCLUSION From the report discuss above, the organization uses different types of management styles into its operation some of them includes directive and autocracies management style. The company also uses the principles and functions of management. Principle may include division of work, unity of command, responsibility and authority and so on. Whereas function may include planning, organizing, staffing, directing and controlling. The organization also follows different leadership styles, power styles and motivational theories to influence the employees.
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