Organising Personal Work Priorities and Development - Desklib

BSBWOR301 Organise personal work priorities and development
Case Study v1.2 (2017/08/23)
BSBWOR301 Organise personal work priorities and
development
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Assessment
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Case Study
Please read through the following case study. Reflect on your learning and your own research
within this unit.
Prepare a response that responds to each of the issues presented below. Your responses must
reflect your knowledge, skills, and application for this unit.
Scenario – Managing workload
John is a manager of a local sports store. He didn’t like it when his boss told him recently that he
needs to pay more attention to work in his outlet. He was told that he needs to concentrate on
the important things and leave the rest to others. “I don’t know what he expects,” John thought.
“I am not slack, and I always work overtime. I have more work to do than one person can get
done.” He got on with his work for the day.
At 8.50am, John realised that Sarah and Joe had not arrived for their shift, which had an 8.30am
start. He noticed that there was no one attending to the queue at the counter. “Better get out
there myself,” he thought. His assistant manager, Paula, was out back. Paula came out to the
counter after John had served three customers. He didn’t want to make a big deal of it in front of
customers and figured that she was there now.
John was starting to feel quite stressed and had a headache coming on, so he went into the lunch
room for a water. He realised that he had a report due that he needed to submit by close of
business that day. Paula could do it, but he didn’t think that she should see the revenue figures.
If everyone knew what was going on, he may lose his sense of control over things.
After John got the report done, he started on the work he loves, which is reorganising stock and
catching up with some of the suppliers for coffee. He realised that he hadn’t checked up on Sarah
and Joe, so he tried to find out what had happened. Sarah was there at work now, but Joe was
not. He needed to find someone to takes Joe’s place. An hour later after several phone calls, he
decided to ring head office to see whether they had a solution for staff. He never had time to
train staff and often ended up doing things himself because it was faster. The staff were always
referring customer concerns to him to deal with, especially if the customers were not happy
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BSBWOR301 Organise personal work priorities and development
Case Study v1.2 (2017/08/23)
about something. He found it easier just to stay on the counter all day and work there. It was a
really busy day with the start of the sales season.
Just after lunch, with another report to work on for head office, John had to attend another
meeting. He knew that Paula had attended these meetings when she covered for him when he
was on leave and that she liked doing it, but he was afraid that if he didn’t go himself, he would
be out of the loop.
That day, four customers had missed out on items that they wanted because the store had run
out of stock. An urgent stock report was required so that the store didn’t lose revenue over the
upcoming weekend because the stock wasn’t in store. They had lost revenue to their competitor
in the next street on several occasions in the last two months. John’s last assistant manager is
now managing the store over there, and he keeps John updated on their business when they
occasionally catch up. Paula has had a lot of experience using this stock database. John hates
using the system because he doesn’t understand it very well. John thought it best to do it himself
though as it is part of his job. He then had to phone the report into head office as part of his
weekly requirements. This normally took about half an hour to get phoned in.
After the meeting, John systematically signed a stack of routine forms that have been piling up on
his desk.
Two members of the team are due to go on leave in a week for two weeks, so he is starting to get
worried about how things are going to get done.
John’s boss is putting pressure on him to provide the results of the annual staff appraisal forms to
him. He has conducted half of the meetings. He just wishes that the staff could be more
proactive in monitoring their own performance.
John has realised that things need to change at work, but he is unsure what to do. He has been
thinking about asking his boss for some advice because he constantly feels like he is chasing his
tale and not getting things done that he needs to.
1. What are the key issues for John in terms of his time management practices?
The key issues which John faces in terms of time management are that he tries to do all the
work by himself. He keeps on doing the same work again and again. He even tries to cover
the work for the others staffs as well. He lacks scheduling and has deficit in sorting the
priorities of his tasks.
2. What could John do to be more effective with his time?
To be more effective in his job, John needs to sort out his priorities at work, he can make use
of a quick reference tool or a calendar for panning of his tasks in advance.
Consider the following:
 How could John better assess and prioritise his workload to ensure that tasks are completed
within identified timeframes?
John can make use of a to-do list to know the tasks he has to do. He can make use of timer to
ensure that the work is completed. He needs to focus on one time at a time to be more
specific at one time.
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BSBWOR301 Organise personal work priorities and development
Case Study v1.2 (2017/08/23)
 How could John better plan and organise work commitments to ensure that deadlines and
objectives are met?
In order to better organize the work commitments, john should stop try to do all work by
himself and learn to share his workload with his other staff. He should also ensures that he
limits the information overload. He needs to build an unstructured time into his schedule of
work.
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