This case study discusses the challenges faced by John, a manager of a local sports store, in managing his workload and stress levels. It provides insights on how to assess and prioritise workload, plan and organise work commitments, use systems and tools to better manage the store, communicate with managers, seek and provide feedback on performance, and identify sources of stress and access appropriate supports and resolution strategies. It also discusses the personal learning and professional development needs and skill gaps of Beau, an administrator working in a small family-run construction company, and suggests opportunities for him to develop his skills and knowledge.