Organization Behaviour

This document provides information on organization behavior, including Wesfarmer's primary objectives, mission and vision statements, media engagement strategies, managers' expectations, performance management, complaint investigation, and building trust in teams.

Running head: ORGANIZATION BEHAVIOUR
Organization Behavior
Name of Students
Name of University
Author’s Note

1ORGANIZATION BEHAVIOUR
Table of Contents
Activity 1A..........................................................................................................................2
Answer to Question 1......................................................................................................2
Answer to Question 2......................................................................................................2
Activity 1B...........................................................................................................................3
Answer to Question 1......................................................................................................3
Answer to Question 2......................................................................................................3
Answer to Question 3......................................................................................................4
Activity 1C...........................................................................................................................4
Answer to Question 1......................................................................................................4
Answer to Question 2......................................................................................................5
Answer to Question 3......................................................................................................5
Activity 1D..........................................................................................................................6
Answer to Question 1......................................................................................................6
Answer to Question 2......................................................................................................6
Answer to Question 3......................................................................................................7
Activity 1E...........................................................................................................................8
Answer to Question 1......................................................................................................8
Answer to Question 2......................................................................................................8
Activity 2A..........................................................................................................................9

2ORGANIZATION BEHAVIOUR
Activity 2B...........................................................................................................................9
Activity 2C.........................................................................................................................11
Answer to Question 1....................................................................................................11
Answer to Question 2................................................................................................11
Activity 2D........................................................................................................................11
Answer to Question 1....................................................................................................11
Answer to Question 2....................................................................................................11
Activity 2E.........................................................................................................................12
Answer to Question 1....................................................................................................12
Answer to Question 2....................................................................................................12
Activity 2F.........................................................................................................................12
Answer to Question 1....................................................................................................12
Answer to Question 2....................................................................................................13
Activity 2G........................................................................................................................13
Answer to Question 1....................................................................................................13
Answer to Question 2....................................................................................................13
Activity 3A........................................................................................................................14
Answer to Question 1....................................................................................................14
Answer to Quest6ion 2..................................................................................................14
Activity 3B.........................................................................................................................14

3ORGANIZATION BEHAVIOUR
Answer to Question 1....................................................................................................14
Answer to Question 2....................................................................................................15
Activity 3C.........................................................................................................................15
Answer to Question 1....................................................................................................15
Answer to Question 2....................................................................................................15
Activity 3D........................................................................................................................16
Activity 4A........................................................................................................................16
Answer to Question 1....................................................................................................16
Answer to Question 2....................................................................................................16
Activity 4B.........................................................................................................................16
Activity 4C.........................................................................................................................17
Answer to Question 1....................................................................................................17
Answer to Question 2....................................................................................................17
Activity 4D........................................................................................................................17
Answer to Question 1....................................................................................................17
Answer to Question 2....................................................................................................18
Reference...........................................................................................................................19

4ORGANIZATION BEHAVIOUR
Activity 1A
Answer to Question 1
Wesfarmer’s primary objective is to deliver the satisfactory returns to their shareholders
by providing the financial discipline and exceptional management of a diversified portfolio of
business. The key objective of the group is to ensure every department of the company has a
better management capability which will help to develop the strategy and also to increase the day
to say operations. This divisional management of Wesfarmer group are managed by board of
directors, Wesfarmers Managing Directors and also Chief Financial Officer.
Wesfarmer’s way includes the framework is for the company’s business model which
also determines the company’s core values, growth enablers and value creating strategies which
are also directed by the Group (Cardy and Leonard 2014). These also the part of providing the
satisfactory returns which are part of primary objective of the Group.
In case of values and standards of Wesfarmer is concerned the company tends to deal
with the Market Disclosure Policy which are being developed for all the personnel of
Wesfarmer. Wesfarmer has some strict policy against insider trading. Wesfarmer compliance
with law establishes policies and procedures against the receiving for improper payments.
Wesfarmer does not entertain bribery, facilitation payments, secret commissions and money
laundering.
Answer to Question 2
The mission and vision statement of the company is determined by the set of objectives
of the company. The mission statement of Wesfarmers is to deliver the satisfactory return to
shareholders. By using this statement, Wesfarmer has developed a unique, highly-focused and

5ORGANIZATION BEHAVIOUR
disciplined business culture. Depending on the mission statement of the company Wesfarmer has
four core values which include integrity, openness, accountability and boldness. The mission and
vision statement of Wesfarmer creates the roadway for the company’s success.
Activity 1B
Answer to Question 1
Wesfarmer has different audiences which include customers, employees and the
shareholders which may view to the organization media. As the media used by Wesfarmer are
mainly the TV advertisement, advertisement made through hoardings and also the emerging
advertisement place social media. Al these will not only help the audience to attract the potential
customers and the shareholders of the company (Cardy and Leonard 2014). The other audience
will be benefitted by the access of the media is the employees of the company. The access of
these media has potential customers, shareholders of the company and also the employees of the
company.
Answer to Question 2
The best media to use for engaging the selected three audience of the company is the
social media. The social media is an emerging audience attractiveness, which is used by almost
everyone in today’s world. The social media advertisement not only reduce the cost for the
advertisement of the company but it will also help the company to engage with many users who
are happens to be the potential customers, employees and also the shareholders of the company.
The social media advertisement will also help the company to get engage with all the audiences
and have collect feedback from the customers regarding any kind of issues which may affect the
company’s reputation.

6ORGANIZATION BEHAVIOUR
Answer to Question 3
The adaption of the use of language which needs to be implemented while engaging with
the audiences in the conversation is the formal language. The formal language is the
authenticated language which can be used for the business and the meeting. As the company is
opting to increase the usage of social media for engaging with the audience so company cannot
stick with the formal language (Cardy and Leonard 2014). There is some instance where the
company needs to adopt some of informal language for the benefit of attracting the audience and
engaging them the audience.
Activity 1C
Answer to Question 1
It is important for the managers to make sure the expectations which are gauged to be
clearly transmitted to the audience of the company. The four steps of managers expectations are
provided below:
1. The expectations which the manager has gauged for the specific job need to comply to
the audience beforehand by sending them through formal e-mail.
2. It also important for the managers of the company need to check the gap between the
audience of the company and the output which need to be expected must be done through
social media use.
3. Managers need to supply the idea of bigger picture to the audience of the company so that
they can be well aware of the expectations which are required by organizing the meeting.
4. Managers need to supply the expectation in written form like letters and social media
interaction to the audience so that they can have better visual idea.

7ORGANIZATION BEHAVIOUR
Answer to Question 2
The mangers can understand, the idea when the expectations have reached the audience
and they have totally understood the idea when the performance of the company are being met.
The mangers can also gauge the idea when the required activity is under the purview of the
expectation.
Answer to Question 3
Organization’s commitment is the organization’s audience’s phycology towards the
expectations which are assigned to the respective audience. There are many ways by which the
expectations can increase the commitments towards to its customers of the company. It is
important for the company to develop a good process which can be used to communicate and
expressed the expectations clearly (Cardy and Leonard 2014). The goals of the expectations also
need to comply to the audience which in return will increase the performance of the company in
the long run. The transparency in the communication is also one of the vital parts which
increases the commitment. Maintaining work ethics is also one of the vital plays which
determines the company’s expectations. The company also works on increasing the trust between
the company and the audience. The expectations can also be stated by conducting the meeting
between the shareholders of the company and the management of the company. This will help
the shareholders to have clear idea about the expectations and the goals of the company. The
meeting between the employees and the management of the company will help the employees to
understand the key responsibilities.

8ORGANIZATION BEHAVIOUR
Activity 1D
Answer to Question 1
The organizations expectations need to be highlighted in many different ways. They are
provided bellow:
1. The managers of the company need to convey the message by e-mail or by memo to the
employees of the company. For example, in the monthly meeting the employees are
invited and explained about the expectation of the company.
2. The management of the company need to provide sufficient advertisement to the potential
customers and made them to choose the product which the company has to offer.
3. In financial market the shareholders are attracted by providing them high dividend and
also maintain high performance of the company.
Answer to Question 2
The performance management of the company is the key driver for the companies, which
in turn helps the company to increase the profitability of the company. The basic strategy is to
combine the strategy with technology. The company needs to introduce some of the rubrics
which will increase the performance management of the company. The objective of the company
must be very few but it needs to be vit0al also. It will become easy for the audiences to
understand the objectives, which will lead to increase the performance of the audience
respectively. The recognizing the effort made by the audience is one of the important factor for
the company as it increases the performance of the audience.

9ORGANIZATION BEHAVIOUR
Answer to Question 3
The performance management plan for Wesfarmer can be increased by providing
different ways. This includes many issues. They are as follows:
1. Training and Development: The Company should introduce the dedicated team for
improving the performance of the employees. These can be done by providing training
session to the employees of the company on the new matters which will help the
employee to get accustomed in the new technology or system which are being adopted by
the company.
2. Risk Management: The risk management is one of the integral parts which helps the
company to access the risks which are laundering in the market. This risk management of
the company mainly assessed by management of the company using different tools. This
helps the company’s overall performance to increase. The company mainly formulates
different policies which helps the management of the company to identify and analyse the
risk.
3. Promotion Activity: The Company need to focus in the promotion activity by increasing
the cost in the advertising part of the company. The advertisement will help the company
to increase the reach of the company to the potential customers of the company.
4. Attracting the shareholders: The shareholders of the company are closely analysed the
performance of the company. In this respect the company need to closely guide the
performance management and also need to provide every possible information regarding
the performance to the shareholders.

10ORGANIZATION BEHAVIOUR
Activity 1E
Answer to Question 1
When any complaint is filed by the employee, it is the duty of the employer to look after
the matter. The management of the company is the ones who search for the reason behind the
complaint. In the process of management investigation the managers are first ensure
confidentiality of the complaint. This process will authenticate whether the allegation is
legitimate or not. The management often provides interim protection to the victim so that the
individual should not face such problems later. It is the duty for the management of the company
to select the investigator, who will conduct the investigation. The investigator can be insider and
the outsider of the company. It will help the company to create the plan for the investigation so
that the company’s day to day operations should not be hampered. It is the duty of the
investigator to develop the interview questions and conduct the interview to determine the
verdict for the case. After the interview the investigator often go for decision making process and
states the culprit for the case.
Answer to Question 2
After the investigating of the case the investigator creates the summary of the
investigation, which also contains the result of the case. In this report the details include the
details of the parties involved, credibility of the findings, employers’ policies, specific
conclusion and also the employer’s actions taken. After the report has been submitted then the
management of the company calls the meeting with the victims and the accused individual. The
management of the company then provides the verdict on the basis of the labor law and also in
accordance with the employer’s policies.

11ORGANIZATION BEHAVIOUR
Activity 2A
Trust is one of the important factors which increase the bonding in the team. The increase
bonding leads to increase the improve team performance. There are many ways which can be
adopted by the individual for improving the trust and confidence in the team. To increase the
trust issues the following steps are needed:
1. Honesty is one of the important factors which determine the trust issues in the team. The
individual need to provide the information completely to the team member with full
authenticity.
2. Openness is one of the major factors for the individuals to increase the trust among the
team. In this process the individual can accept the feedback from the team members and
also stating own views. This will help the team to take refined decision which will
reshape the decision making process of the company.
3. The simplest and most effective way to gain the trust is the habit of keeping the word.
4. Instead of letting the doubt to manifest itself it is advisable to provide benefit of the doubt
and stay positive.
5. While speaking it is advisable to keep the eye contact with the listener.
6. When the individual is in leader position then it is necessary for the managers to keep the
track of every staff which will help to keep the trust among the team.
7. When any kind of crisis strikes in the team, the manger should not give up on their team
and need to move forward.
Activity 2B
The company like Wesfarmers which is a multinational company often deals with the
diversity issue in the workplace. There are many problems which are associated with trhe

12ORGANIZATION BEHAVIOUR
diversity issue such as ethnic and cultural differences. To deal with such issue the management
of the company need to implement certain steps. They are as follows:
1. The management of the company first need to access the situation from the team leaders
and formulate a well-defined method for dealing with such problem.
2. The assessment should be done by conducting the meeting with the team leader.
3. The Management should use the relocation policy of the company to relocate the
employees regularly which will help the employees to have better opportunity to work
with different culture people.
4. Before recollecting the employees, the management need to conduct the session class
where the details of the culture and place are to be explained.
5. The management should formulate the plan in such a way that the relocating emoloyees
must reach at least one week before the joining.
6. The management should ask the relocating employees about spending around five hours
in the office in the first week. This will help the relocating employees to get the better
idea about the culture.
7. After joining the organization, the relocating employees should be assigned with a
“buddy”, who must be the local from that place and help the relocating employee in every
aspect.
All the above step will help to reduce the gap between the existing employee and the
relocating employee and thus, the diversity issue can be minimalized.

13ORGANIZATION BEHAVIOUR
Activity 2C
Answer to Question 1
The three new technology for the global business environment is the blockchain, artificial
intelligence and 3D printing.
Answer to Question 2
Wesfarmers did not familiar with the 3D printing. The 3D printing will help the company
to reduce the global trade as the company needs to import less. Automatically the cost of the
company will reduce and hence the company can have better profit margin in a single period.
Activity 2D
Answer to Question 1
The importance of flexibility and adaptability is immense in the organization. The
flexibility and adaptability ensure that the company is open to trend, adjusting to situations,
effective in n accordance with the problem solving, able to negotiate, fit in the culture, more
productive and highly valued.
Answer to Question 2
The best policies which can be adapted to increase the flexibility and adaptability in the
organization is the integrated and forward-looking analysis. The key factors which affects the
performance of the company need to identified and based on the key factors the policies need to
formulated with the change in conditions. This approach also need indicators for monitoring and
triggering policy adjustments whenever needed.

14ORGANIZATION BEHAVIOUR
Activity 2E
Answer to Question 1
The steps by which the managers can involve the individual and team ion the decision-
making process are as follows:
1. The best way to involve the internal and external groups is the suggestion box of the
well-defined feedback system. This will help the company to gather information and the
management can get different perspective in taking decision.
2. It is important for the management of the company to do surveys with the internal and
external groups. This will provide better view for the management as they can have better
idea about the internal and external environment.
3. There can be a leadership team or a committee comprises of members from both internal
and external group. This will give a more refined idea to the company about the decision-
making process.
Answer to Question 2
If the decision is being imposed on the employees without any prior notice then there will
be a rise in dissatisfaction which may leads to some kind of protest ultimately hampering the
everyday operations of the company.
Activity 2F
Answer to Question 1
Risk assessment plays a vital role in decision making process. If the key factor for the
problem can be assessed then it becomes easier for the management of the company to formulate

15ORGANIZATION BEHAVIOUR
plan. In the process of risk assessment, the decision maker often prioritizes the quantitative and
non-quantitative problems.
Answer to Question 2
The company should calculate the cost which required for controlling the present
software including the cost spend by the company behind the staff (Dicke et al 2015). On the
other hand, it also essential for the company to calculate the cost required for the new software
and the staff. It can provide best idea for the decision makers whether to invest in the new
software or not.
Activity 2G
Answer to Question 1
Social media is the type of media on which Wesfarmers can be ensured on. The social
media will help Wesfarmer to attract new potential customers and also receive feedback from all
the audience of the company.
Answer to Question 2
The three steps which can be ensured for the positive representation in the media are as
follows:
1. Maintain the organizational culture
2. The company needs to vibrant and lively
3. The company need to meticulous (Dicke et al 2015).

16ORGANIZATION BEHAVIOUR
Activity 3A
Answer to Question 1
There are several methods through which the accountability can be conveyed to the team
members are as follows:
1. Need to have the clear plan
2. Need to use delegation to create a sense of ownership
3. Communication is required on the regular basis specifically when the objective is not met
4. Need to drive accountability with achievelt
Answer to Quest6ion 2
The workforce development is one of the important factors which the company need to
focus on the diversity of the t6eam. The team leader also needs to segregate between the high
performer and the low performer. This will help the mangers to distribute the target accordingly.
The manager of the team needs to create the competitive aura in the tem which will lead the team
to achieve better opportunity.
Activity 3B
Answer to Question 1
The six resources which can be implemented in the team are as follows:
1. Trust of the management
2. The knowledge from failure
3. The diversity of though from the team
4. The gresh perspective
5. The wisdom inherent in unwritten rule

17ORGANIZATION BEHAVIOUR
6. The sound judgements from readings
Answer to Question 2
To supply the resources the management often conduct the meeting where these
resources are conveyed and discussed, this meeting happens twice a week which help the team to
grow and achieved the desired objective.
Activity 3C
Answer to Question 1
To empowering the team by becoming the role model are as follows:
1. Always ask for the input from the team
2. Ask for new ideas and insights
3. Reinforce with positive feedback
4. Develop leaders
5. Encourage open communication
6. Need to demonstrate that trust prevails on the team members
7. Mentoring the team members
Answer to Question 2
The leader should ensure that the positive role model must, maintain the positive
environment. The leader can do so by mentoring the team in every aspect and must be sure that
the company need to fulfil the objective of the team. Mentoring is the biggest asset which not
only the managers to maintain positive environment in the team but also remain as the role
model for the team.

18ORGANIZATION BEHAVIOUR
Activity 3D
The best way to encourage the team members and individuals to develop the innovative
approaches are as follows;
1. The manager needs to ignore the title and let the team members share their ideas.
2. Having a gathering outside the office will help the employees to share the ideas.
3. Incentive is one of the key factors which motivates the employees a lot.
4. The managers should introduce the culture of engagement.
5. The managers need to open all ideas.
Activity 4A
Answer to Question 1
The best way to model ethical behaviour is to do the right thing even when no one is
watching. This will encourage the employees of the company. The mangers need to do avoid
favouritism so that other employees should not disheartened.
Answer to Question 2
The managers need to introduce the culture of maintaining the ethics which will help the
employees to maintain the business ethics in the company. The manages should implement strict
punishment for violating the business ethics (Dicke et al 2015).
Activity 4B
In the companies like Wesfarmer where the employee is highly skilled and efficient then
the democratic style of leadership can be introduced where the decision making is done after
involvement of all the employees. In the situations where the company has employees who are
highly equipped and well trained then the strategic leadership style is the best to be introduced.

19ORGANIZATION BEHAVIOUR
Activity 4C
Answer to Question 1
The leader should always quantify the success of the team which was accomplished by
the team. This will help the leaders to differentiate the success from one another. The leaders
should always take note of the positive and negative outliners.
Answer to Question 2
The three activities which can be used for the development of the activities are as
follows:
1. Cross training is one of the training which the mangers of the company can adopt to
develop the employees in another field so that the set of skills for the employees
increases (Dicke et al 2015).
2. Formal Training is also one of the training sessions where the employees are being
trained to enhance the existing skills.
3. Matrix terms is also one of the training which help the employee to increase the
problem-solving skills of the employees.
Activity 4D
Answer to Question 1
The five types of networks in which the managers can involve are as follows:
1. Operational Network
2. Strategic Networks
3. Personal Networks
4. Casual contact network

20ORGANIZATION BEHAVIOUR
5. Community Service clubs
Answer to Question 2
The steps to enter in the professional group are as follows:
1. The individual need to be friendly with current as well as formal co-workers.
2. The individual need to participate in the professional associations.

21ORGANIZATION BEHAVIOUR
Reference
Cardy, R. and Leonard, B., 2014. Performance Management: Concepts, Skills and Exercises:
Concepts, Skills and Exercises. Routledge.
Dicke, T., Elling, J., Schmeck, A. and Leutner, D., 2015. Reducing reality shock: The effects of
classroom management skills training on beginning teachers. Teaching and Teacher
Education, 48, pp.1-12.
Gagné, M., Sharma, P. and De Massis, A., 2014. The study of organizational behaviour in family
business. European Journal of Work and Organizational Psychology, 23(5), pp.643-656.
gani, E., 2015. The impact of motivations, personal values and management skills on the
performance of SMEs in South Africa. African Journal of Economic and Management
Studies, 6(3), pp.308-322.
Goetsch, D.L. and Davis, S., 2014. Quality management for organizational excellence:
Introduction to total quality.
Kolade, O. and Ogunnaike, O., 2014. Organizational citizenship behaviour, hospital corporate
image and performance. Journal of competitiveness, 6(1), pp.36-49.
Martin, A. ed., 2017. Organizational Behaviour-Verhalten in Organisationen. Kohlhammer
Verlag.
Namada, J.M., 2018. Organizational learning and competitive advantage. In Handbook of
Research on Knowledge Management for Contemporary Business Environments (pp. 86-104).
IGI Global.

22ORGANIZATION BEHAVIOUR
Pavalache-Ilie, M., 2014. Organizational citizenship behaviour, work satisfaction and
employees’ personality. Procedia-Social and Behavioral Sciences, 127, pp.489-493.
Shahin, A., Shabani Naftchali, J. and Khazaei Pool, J., 2014. Developing a model for the
influence of perceived organizational climate on organizational citizenship behaviour and
organizational performance based on balanced score card. International Journal of Productivity
and Performance Management, 63(3), pp.290-307.
Whitfield, E.P., Fredericks, E.M., Eder, S.J., Shpeen, B.H. and Adler, J., 2015. Transition
readiness in pediatric patients with inflammatory bowel disease: a patient survey of self-
management skills. Journal of pediatric gastroenterology and nutrition, 60(1), p.36.
Zayas-Ortiz, M., Rosario, E., Marquez, E. and Colón Gruñeiro, P., 2015. Relationship between
organizational commitments and organizational citizenship behaviour in a sample of private
banking employees. International Journal of Sociology and Social Policy, 35(1/2), pp.91-106.