Organization Behaviour and Leadership - Assignment

Organization Behaviour and Leadership

Table of Contents
1. INTRODUCTION.......................................................................................................................3
Introduction to Woolworths group :............................................................................................3
2. Organisational behaviour of Woolworths :.............................................................................4
3. Literature review.....................................................................................................................5
4. Alternative solution which Woolworth can use .....................................................................7
5. Recommendations to improve organisational performance....................................................8
6. CONCLUSION ...........................................................................................................................8
REFERENCES..............................................................................................................................10

1. INTRODUCTION
Organisational behaviour represents the individual as well as organisation performance. It
helps in identifying the impact of human behaviour on working environment of the organisation.
leadership can be defined as management ability to make proper decision such that which help
the organisation to achieve its goal and to inspire others in the organisation to perform well. The
leadership style which is adapted by the company is a process which helps to achieve the
organisational goal. In order to understand the organisational behaviour of the organisation and
the leadership styles. The study considers the Woolworths group. Woolworth is the largest chain
of supermarket in Australia. The study also highlights the studies done by various researchers on
organisation behaviour and different leadership style.
Introduction to Woolworths group :
Woolworths is the largest supermarket chain of Australia. Woolworths group limited
holds 4 the position among the best 20 companies of Australia. The company is operating about
995 stores in Australia(Woolworths group, 2019). The company currently has about 202000
employees working in different stores, distribution centre, and support offices in order to provide
customers with quality service and a wide range of product and services. The company work
closely with Australian farmers and growers in order to provide quality services to the customer.
The company ensures to provide fresh fruits and vegetables and about 100% fresh meals to its
customers. Due to this reason the Woolworth in Australia is known as Fresh Food people.
Woolworth is the most innovative retailers. The company is well aware of the changing
needs of customers. The company also has its own mobile application known as Woolworths
Supermarket App. The company gains huge amount of income from its grocery and supermarket.
In year 2018 Woolsworth generated its total revenue of about $ 57,201,000,000 which also
includes revenue earned from sales and other sources.
The company provides variety of products in food, liquor and general merchandise. The
few main business operations performed by the company are : BIG W : The company operates
about 183 BIG W stores across Australia. BIG W provides the product such as stationery
products, home-wares, sporting goods, record media, automotive goods, beauty products, health
products and pet foods. Petrol : The company has nearly about 530 fuel stations in partnership
with the Catlex Australia. Endeavour Drinks : The company provides drinks such as liquor

through online as well as online platform. The online platform such as Dan Murphy's,
Summergate cellarmasters, BWS and winemarket.com.au brands. Australian Food : Woolsworth
operates nearly about 1,000 Woolworth supermarket. New Zealand Food : The company
operates about 180 grocery store in New Zealand. And the company operates about 69 wholesale
stores in New Zealand.
2. Organisational behaviour of Woolworths :
Organisation behaviour of Woolworth and leadership style :
The company has a solid foundation. The company celebrates the family friendly values.
The Woolworth follow clan culture, the company has a friendly work culture. The company
believes in maintaining long term human resource development. The company promote
teamwork within the organisation, assures participation of employees and maintain good
relationship with the customer by providing them quality service.
The company focuses on its customers. The purpose of the company is to make the lives
of the customer easier and more comfortable. The company take care of its people, people
include customers, team members, producers and manufacturers. The company serves about 28
million people in a single week. The employees in the organisation have a freedom to speak. The
company maintains strong relationship for the long term with their suppliers. The company
perform fair dealings with its suppliers. The company ensures that the products they are
providing attract the customers toward their products. The company brings good quality food to
its customers.
The company follow participative leadership style(Bowles, M. S., Harris, J., & Wilson, P.
T. 2016). The company ensures to take the consideration of its team member before reaching to
the final decision. It helps the company to increase motivation level of employees as they feel
responsible and proud to be part of the decision process. It give value to their employees opinion.
The participative style of leadership in the Woolworths helps the employees to accept changes
readily. It also helps the company to meet the challenges when the company has to make the
decision in a very short period of time.
The company also faces various issues related to organisational behaviour and leadership
style. Participative leadership in the organisation slows down the decision making process of
Woolworths. As the company involves in the process of decision making which starts with
taking feedback from the employees. The process followed take too much time and slows down

the decision making process. The another issue which the company face is security of the useful
or confidential information of the company. The reason behind this is that at an early stage an
individual get many useful information about the company. It may result in leak of information
to the third party which can be threat to the organisation. The changes in the business
environment sometimes hamper the work of the Woolworth. The company faces problem is
developing new strategies in less time. The changing need of customers, suppliers and rapid
change in technology creates a threat for the company. Though the efforts of company they are
facing slow progress in consumer cycle. As every business is facing the threat of changing
business environment so do the Woolworth. Such changes create a negative impact on the
performance of the organisation.
3. Literature review
There are various research and studies done on leadership style and organisational behaviour
some of them are discussed here :
The study done by Danica Bakotic, 2016 outlines the link between organisational
performance and job satisfaction. In order to conduct the research a 40 large and medium sized
companies were taken in to research along with their 5806 employees. The 5806 employees were
surveyed in order to find out the link between organisational performance and job satisfaction.
And it was found that job satisfaction determines the performance of the organisation rather than
organisation determine the job satisfaction. During the research a discussion was made with the
managers on the factor behind the organisational success. According to the managers employees
morale play an important role in the success of organisation. Organisational performance is not
only the major factor which contribute in the organisation performance. The performance of
organisation is a result of both internal as well as external factors.
Rusliza Yahaya has done the research which aims at examining the relationship between
leadership dimensions and other variables such as employee satisfaction, leadership effectiveness
etc. The leadership includes the various leadership model such as laissez- faire, transformational
leadership, transactional leadership. The study also explains the characteristics of
transformational leadership. As a result it was found that there is the huge impact of
transformational leadership style on decision of employee over commitment to the organisation.
Nisha Jain, Christine D'lima conducted research on organisational culture. In this study
two scales were used one is Big five personality scale in order to identify the personality trait of

the respondent and second scale which was used is corporate culture preference scale in order to
determine the culture in the organisation. It was found that the person who have all five
dimensions of personality trait are more attached to the relationship based culture.
According to Lumbasi and et.al., 2016 leadership style is the important factor in
determining employee performance. The participative leadership style can increase as well as
decrease the performance of employee. The main aim of the study is to find out how leadership
style affects the performance of senior manager of the company. In order to conduct the research
those companies were selected who have won COYA in year 2010 to 2013. In the survey about
84 managers were asked to complete the questionnaire. As a result it was found that participative
style affects the employees performance by 23.2 %.
Guiqan Li, Haixin Liu, Yaxuan Luo conducted a study on directive and participative style
of leadership. In the study they find that participative leadership style decreases team efficiency
but increase creativity of the team. As a result they found that participative leadership style result
in slow team efficiency.
The study done by Joris van der voet which is done in order to find the challenges faced
by the organisation. The study have highlighted the importance of leaderships style in order to
manage the change in the organisation. It was found that change in leadership style contribute to
the organisation success.
The study performed by Swati Mittal done the study on leadership style. The purpose
behind the research was to analyse the role of transformational leadership style on creativity of
employees. Data of about 348 managers and employees were taken of small and medium sized
companies. The participants were asked to complete the questionnaire about transformational
leadership style adopted by their leaders, and its contribution in improving knowledge, and
creativity of employees. And it was found that transformational leadership style helps in
improving creativity of employees in order to do things in a better way. It also develop
knowledge sharing among the employees.
However it can be said that the adhocracy culture and transformational leadership will
create a good combination. As both promotes the innovation, creativity and risk taking ability of
the organisation and its employee. The combination of both in the work culture will help the
employee as well as organisation to create a competitive culture. Which will be able the
organisation to achieve success. Transformational leadership creates the positive affect on the

organisational effectiveness. Transformational leadership is the process in which leaders and
followers work with each other therefore if adhocracy type of work culture is provided to them it
can result in great innovation of product and services which will help Woolworths to succeed in
the competitive environment.
4. Alternative solution which Woolworth can use
From the above discussion it can be said that the Woolworth should adapt the
transformational leadership style. Transformational leadership where leaders and followers work
with each other to achieve a higher level of motivation(Naranjo-Valencia, J. C., Jiménez-
Jiménez, D., & Sanz-Valle, R. 2016). In transformational leadership style the focus is on
managers performance that how manager or leader inspire change in the organisation. This
leadership style is convenient for the Woolworth as in participative leadership style the
employees enjoys freedom of expression which sometimes result in negative working of the
organisation with the help of transformational leadership style the company can motivate and
inspire employees with the help of leader. The leader will ensure the proper working of
employees and the organisation. Participative style of leadership can affect the performance of
the employees in the organisation(Aga, D. A., Noorderhaven, N., & Vallejo, B. 2016). Therefore
the company can adopt the transformational leadership style. As the successful transformation
leadership style will motivate and inspire the employees of the organisation to follow the
particular path. As the leader guides its subordinates to follow a particular path in order to
achieve organisational goal. The transformational leadership will be able to inspire its follower
and the leader may present as an exemplar to the employers in the organisation. The
transformational leadership will help to satisfy the needs of the organisation as well as needs of
employees.
The Woolworth should adopt the Adhocracy culture in the organisation. As this enhances
the creative working environment. This culture will allow individual to take risk. Innovation in
the current business environment is very important. It is important for any business to
continuously innovate new products and services in order to attract customer. As the Woolworth
is facing the problem of slow consumer cycle therefore the company should ensure to innovate
new products and services. If the company wants to achieve its goal this is the best method
which company can use.

5. Recommendations to improve organisational performance
In order to increase efficiency of the organisation. Woolworths should identify and
remove the internal as well as external roadblocks. The company should analyse that whether the
policies and procedures which the company is following need any type of improvement. The
company should ensure that there is healthy relation within the various business functions(5
stratergies to improve organisational effectiveness , 2016).
The Woolworths should encourage team connection. As the team effort help in reducing stress
and helps to promote team work. The company should encourage its employees for innovation.
The company should ask there employees if they have any ideas in order to improve efficiency
of the organisation. The company should give rewards to the employees it will help in keeping
the employee motivation high. The company should make appropriate strategies in order to deal
with the various challenges which the company can face as a result of changing work
environment. The company should encourage changes in the organisation. The company should
promote the employees to work in small team.
The transformational leadership will help to recognize the people that they havse to
report to some authority. It transformational leadership in the organisation will help to train the
employee in order to give effective outcome. As transformational leadership will help to improve
in getting better outcomes from the existing employees and also equip new employees in order to
provide productive work.
6. CONCLUSION
The transformational style of leadership helps in employee motivation. This leadership
style helps in providing a clear image in front of its subordinates in order to achieve
organisational goal. Though the transformational leaderships style is not much popular in the
organisations. While if we talk about the organisational behaviour it plays an important role in
the employee participation. If the organisation have a good work culture than it will motivate the
employees of organisation to work more hard and remain loyal to the organisation. The clan
culture in the organisation provides the employees freedom of expression whereas adhoracy
culture will allow the people within the organisation to use their individual ideas in order to
introduce new innovative ideas to the organisation which will help to contribute in the
organisation success. According to the study which have been studied it was found that both

organisational behaviour as well as proper leadership style will help the company to move
towards success.
Thus according to all the information which have been collected with the help of research
papers and other sources it can be said that organisational behaviour, people, leadership and
management all plays an important role in the success of the organisation. Organisational
behaviour enhance the ability of the organisation to cope up with difficult situation and to create
a environment in the workplace which is beneficial for both the employees and the organisation.
Leadership helps in inspiring people of the organisation and helps in motivating the employees
of the organisation. The organisational behaviour and leadership plays an important role in
working of the organisation. According to the various research organisational culture is divided
into 3 groups : Clan culture, adhocracy and market culture. The clan culture helps to create
innovative culture within the organisation and in such type of culture the goal of the organisation
is innovation.

REFERENCES
Books and Journals
Aga, D. A., Noorderhaven, N., & Vallejo, B. (2016). Transformational leadership and project
success: The mediating role of team-building. International Journal of Project
Management, 34(5), 806-818.
Al-Ali, A. A., Singh, S. K., Al-Nahyan, M., & Sohal, A. S. (2017). Change management through
leadership: the mediating role of organizational culture. International Journal of
Organizational Analysis, 25(4), 723-739.
Alonderiene, R., & Majauskaite, M. (2016). Leadership style and job satisfaction in higher
education institutions. International Journal of Educational Management, 30(1), 140-
164.
Bowles, M. S., Harris, J., & Wilson, P. T. (2016). Leadership capabilities for agile organisations:
mining leadership frameworks using latent dirichlet allocation. International Journal of
Business and Social Science, 7(11), 10-23.
Kitchin, D. (2017). An introduction to organisational behaviour for managers and engineers: A
group and multicultural approach. Routledge.
Lumbasi, G. W., K’Aol, G. O., & Ouma, C. A. (2016). The effect of participative leadership
style on the performance of coya senior managers in kenya.
Naranjo-Valencia, J. C., Jiménez-Jiménez, D., & Sanz-Valle, R. (2016). Studying the links
between organizational culture, innovation, and performance in Spanish
companies. Revista Latinoamericana de Psicología, 48(1), 30-41.
Ružić, E., Benazić, D., & Tezzele, R. B. (2018). The influence of sales management control,
sales management support and satisfaction with manager on salespeople’s job
satisfaction. Ekonomski vjesnik/Econviews-Review of Contemporary Business,
Entrepreneurship and Economic Issues, 31(1), 111-123.
van der Voet, J. (2016). Change leadership and public sector organizational change: Examining
the interactions of transformational leadership style and red tape. The American Review
of Public Administration, 46(6), 660-682.
online
Woolworths group. 2019 [Online] Available through <https://www.Woolworthsgroup.com.au/>

5 stratergies to improve organisational effectiveness . 2016 [Online] Available through
<https://myonline.centralchristian.edu/news/2016/08/17/5-strategies-improve-organizational-
effectiveness>