ORGANIZATION BEHAVIOUR.

Running head: ORGANIZATION BEHAVIOUR 1
Organization behavior
Student Name
Institution

ORGANIZATION BEHAVIOUR 2
The organization consists of various aspects which consist of values, culture, and
resources. The resources; are physical resources, financial resources, and human resources. The
human resources in the organization are in charge of controlling the other types of resources in
the firm. The human resources in the organization are from different places and there is a need
for ensuring employees in the firm behave in a certain manner so as to promote prosperity and
reduce conflicts in the organization (Huczynski, Buchanan, & Huczynski, 2013). I have had a
chance to be an intern in a certain bank. I had a chance to be in a team that was responsible for
addressing customer queries. There are various benefits and disadvantages that are associated
with working in a team.
Working in a team enables employees to share the information which can lead to
improved efficiency in the organization. The team helped me to be able to answer customer
queries effectively as I had a chance to consult my colleagues. This lead to improved customer
relationship which resulted in reduction in number of complaints. Improved relationship
according to various articles which I have read can lead to good public image and reputation
which results in customer acquisition and customer loyalty (Crawford, & LePine, 2013). The
sharing of ideas also promotes creativity and innovation in the workplace which results in the
achievement of a competitive advantage which enables the organization to compete effectively.
The team helped us to come up with ways of addressing customer needs effectively. Working in
a team also helped me to improve my communication skills and this has helped me in various
aspects as I can express myself effectively. Good communication skills will enable me to secure
opportunities in this competitive world as effective communication skills help a lot during job
interviews.