ORGANIZATION BEHAVIOUR2 The organization consists of various aspects which consist of values, culture, and resources. The resources; are physical resources, financial resources, and human resources. The human resources in the organization are in charge of controlling the other types of resources in the firm. The human resources in the organization are from different places and there is a need for ensuring employees in the firm behave in a certain manner so as to promote prosperity and reduce conflicts in the organization(Huczynski, Buchanan, & Huczynski, 2013). I have had a chance to be an intern in a certain bank. I had a chance to be in a team that was responsible for addressing customer queries. There are various benefits and disadvantages that are associated with working in a team. Working in a team enables employees to share the information which can lead to improved efficiency in the organization. The team helped me to be able to answer customer queries effectively as I had a chance to consult my colleagues. This lead to improved customer relationship which resulted in reduction in number of complaints. Improved relationship according to various articles which I have read can lead to good public image and reputation which results in customer acquisition and customer loyalty(Crawford, & LePine, 2013). The sharing of ideas also promotes creativity and innovation in the workplace which results in the achievement of a competitive advantage which enables the organization to compete effectively. The team helped us to come up with ways of addressing customer needs effectively. Working in a team also helped me to improve my communication skills and this has helped me in various aspects as I can express myself effectively. Good communication skills will enable me to secure opportunities in this competitive world as effective communication skills help a lot during job interviews.
ORGANIZATION BEHAVIOUR3 Working in a team has also helped me gain some conflict resolution skills. This is because, in a team, there are a lot of conflicts as team members are from different backgrounds which have diversified opinions about different aspects of the world. Such skills will help me in work well in different organizations as I am aware that organizations experience conflicts which should be well managed. Working in a team has also enabled me to learn to trust people in an organization(Tseng, & Yeh, 2013). Such skills play a critical role when it comes to delegation of duties as there must be trust for delegation of duties to take place. Delegation of duties encourages participative leadership in an organization and helps in avoiding change resistance in the firm. There are various factors which affect team performance in any organization. The factors can lead to positive performance or negative performance. In my team, good communication helped our team to be effective.This is because all the team members had good communication skills which helped in the free flow of information. Good communication skills lead to reduced conflicts in the team as members could speak out issues that affected us and this helped the team to perform well in addressing customer queries. Commitment to the team also helped our team to be effective as all team members were united by the one goal which was to serve customers well so as to achieve a good reputation(Goh, Chan, & Kuziemsky, 2013). Cooperation also plays a critical role in the performance of any team in any organization. My team members were cooperative in all aspects this helps a lot as the team usually follows the given instructions according. Our team was large and this was one of the factors which hindered perfect performance. This is because the passing of information becomes hard and sometimes the information is distorted along the communication channels(Brunetto, et al.2013). Lack of role identity in the team can also hinder team performance as team members are not aware of the
ORGANIZATION BEHAVIOUR4 roles to be played by each team member. This affected our team as duplication of duties occurred and this left some roles in the team unattended. The team needed to be reduced so as to improve communication and ensure information is not distorted along the communication channels. Good communication is critical for the effective operation of teams as a good flow of information leads to unity of direction(Al-Refaie, 2013). The team should have a role identity which will also help in eliminating duplication of duties which can cause conflicts in the team. Role identity also helps in covering all the roles of the team and this will result in improved performance in the team.
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ORGANIZATION BEHAVIOUR5 References Al-Refaie, A. (2013). Factors affect companies’ safety performance in Jordan using structural equation modeling.Safety science,57, 169-178. Brunetto, Y., Shriberg, A., Farr‐Wharton, R., Shacklock, K., Newman, S., & Dienger, J. (2013). The importance of supervisor–nurse relationships, teamwork, wellbeing, affective commitment and retention of North American nurses.Journal of Nursing Management, 21(6), 827-837. Crawford, E. R., & LePine, J. A. (2013). A configural theory of team processes: Accounting for the structure of taskwork and teamwork.Academy of Management Review,38(1), 32-48. Goh, S. C., Chan, C., & Kuziemsky, C. (2013). Teamwork, organizational learning, patient safety and job outcomes.International journal of health care quality assurance,26(5), 420-432. Huczynski, A., Buchanan, D. A., & Huczynski, A. A. (2013).Organizational behaviour(p. 82). London: Pearson. Tseng, H. W., & Yeh, H. T. (2013). Team members' perceptions of online teamwork learning experiences and building teamwork trust: A qualitative study.Computers & Education, 63, 1-9.